Intake Specialist

Position: Law Firm Intake Specialist (Fully Remote)About the Role:We're seeking a compassionate and organized Intake Specialist to serve as the first point of contact for potential clients. You'll play a vital role in connecting clients with the legal help they need.Responsibilities:* Answer initial calls from potential clients with professionalism and empathy* Assess client qualifications based on predetermined criteria* Accurately input client contact information and case notes into our CRM system* Email case details to the appropriate attorneys* Follow up with attorneys to ensure timely client contactRequirements:* Experience in Customer relations* Proficiency in Microsoft Office and Zoom* Comfortable handling 25+ phone calls daily* Kind, empathetic phone manner* Strong organizational and communication skillsBenefits:* Fully remote position* Flexible work-from-home environmentIf you're passionate about helping people and thrive in a client-focused role, we'd love to hear from you!