{"schemaVersion":"jobsearcher.job.v1","id":"ef5fbf0abf673a64c9e659a2","url":"https://jobsearcher.com/jobs/ef5fbf0abf673a64c9e659a2","canonicalUrl":"https://jobsearcher.com/jobs/ef5fbf0abf673a64c9e659a2","title":"BDC Representative","description":"Service Business Development CoordinatorFields BMW is seeking a Service Business Development Coordinator to join our dynamic dealership to provide a luxury experience to our service customers! You will manage customer communication to drive service appointments, schedule maintenance, and provide excellent customer service. You will act as a liaison between service customers and the dealership with the purpose of maximizing customer retention and service department profitability.\r\nBeing family owned and operated, our culture and standards that define our day-to-day beliefs encompass our Fields Five: Safety, Integrity, Courtesy, Presentation, Efficiency. We have a common purpose to ensure transparency and a collaborative environment where team members are encouraged to express their ideas with a strong belief in promoting from within the organization.\r\nWhat We Offer\r\nMedical, Dental, Vision, and Life Insurance\r\n401(k) Retirement Plan\r\nShort and Long Term Disability\r\nPTO & Sick Leave\r\nPaid Training & Professional Development\r\nSaturday Lunches & Employee Discounts\r\nResponsibilities\r\nSchedule service appointments and answer incoming service calls\r\nMake outbound calls to customers due for service or with upcoming scheduled appointments\r\nContact customers regarding missed appointments to assist with rescheduling\r\nReview next-day appointments to confirm they are scheduled correctly\r\nFollow up with customers on special order parts and schedule them for service\r\nCoordinate mobile assistance, including towing and mobile technician services\r\nConduct outreach to customers with open and active vehicle recalls\r\nRespond to CarNow emails and other service-related emails\r\nUpdate customer information in our dealership scheduling system and CDK\r\nGather pricing information and provide quotes to customers\r\nConfirm requested parts are in stock before a customer orders it or comes in\r\nProvide vehicle status updates for customers\r\nTake messages for service advisors and assist when needed\r\nQualifications\r\nMinimum of one in previous role demonstrating strong customer service\r\nStrong verbal and written communication skills - team player attitude\r\nProficient computer skills with Microsoft Word, Excel, and Outlook\r\nTime management, prioritization, and multitasking skills\r\nWilling to submit to a pre-employment background check\r\nFields Auto Group is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.","company":"Fields Auto Group","rawCompany":"fields auto group","city":"Winnetka","state":"IL","isRemote":false,"isActive":false,"createdAt":"2026-04-11T01:22:09.261Z","occupations":[{"code":"41-3091.00","title":"Sales Representatives of Services, Except Advertising, Insurance, Financial Services, and Travel","slug":"sales-representatives-of-services-except-advertising-insurance-financial-services-and-travel"},{"code":"43-4051.00","title":"Customer Service Representatives","slug":"customer-service-representatives"},{"code":"49-3023.00","title":"Automotive Service Technicians and Mechanics","slug":"automotive-service-technicians-and-mechanics"}],"industries":[{"code":"441110","title":"New Car Dealers","slug":"new-car-dealers"},{"code":"811111","title":"General Automotive Repair","slug":"general-automotive-repair"},{"code":"811114","title":"Specialized Automotive Repair","slug":"specialized-automotive-repair"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"BDC Representative","description":"Service Business Development CoordinatorFields BMW is seeking a Service Business Development Coordinator to join our dynamic dealership to provide a luxury experience to our service customers! You will manage customer communication to drive service appointments, schedule maintenance, and provide excellent customer service. You will act as a liaison between service customers and the dealership with the purpose of maximizing customer retention and service department profitability.\r\nBeing family owned and operated, our culture and standards that define our day-to-day beliefs encompass our Fields Five: Safety, Integrity, Courtesy, Presentation, Efficiency. We have a common purpose to ensure transparency and a collaborative environment where team members are encouraged to express their ideas with a strong belief in promoting from within the organization.\r\nWhat We Offer\r\nMedical, Dental, Vision, and Life Insurance\r\n401(k) Retirement Plan\r\nShort and Long Term Disability\r\nPTO & Sick Leave\r\nPaid Training & Professional Development\r\nSaturday Lunches & Employee Discounts\r\nResponsibilities\r\nSchedule service appointments and answer incoming service calls\r\nMake outbound calls to customers due for service or with upcoming scheduled appointments\r\nContact customers regarding missed appointments to assist with rescheduling\r\nReview next-day appointments to confirm they are scheduled correctly\r\nFollow up with customers on special order parts and schedule them for service\r\nCoordinate mobile assistance, including towing and mobile technician services\r\nConduct outreach to customers with open and active vehicle recalls\r\nRespond to CarNow emails and other service-related emails\r\nUpdate customer information in our dealership scheduling system and CDK\r\nGather pricing information and provide quotes to customers\r\nConfirm requested parts are in stock before a customer orders it or comes in\r\nProvide vehicle status updates for customers\r\nTake messages for service advisors and assist when needed\r\nQualifications\r\nMinimum of one in previous role demonstrating strong customer service\r\nStrong verbal and written communication skills - team player attitude\r\nProficient computer skills with Microsoft Word, Excel, and Outlook\r\nTime management, prioritization, and multitasking skills\r\nWilling to submit to a pre-employment background check\r\nFields Auto Group is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.","datePosted":"2026-04-11T01:22:09.261Z","dateModified":"2026-04-11T01:22:09.261Z","hiringOrganization":{"@type":"Organization","name":"Fields Auto Group","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Winnetka","addressRegion":"IL","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"ef5fbf0abf673a64c9e659a2"},"url":"https://jobsearcher.com/jobs/ef5fbf0abf673a64c9e659a2"}}