{"schemaVersion":"jobsearcher.job.v1","id":"ef593fa25fa6819432558f8a","url":"https://jobsearcher.com/jobs/ef593fa25fa6819432558f8a","canonicalUrl":"https://jobsearcher.com/jobs/ef593fa25fa6819432558f8a","title":"Technical Manager","description":"Job DescriptionTop Skills:Network MonitoringTeam technical managementService quality and operationsRole summaryWe are seeking a Technical Manager to act as the subject matter expert (SME) in Wi-Fi technology and to bring technical leadership to a team of 14 people. You will set the technical direction for the team, guide complex problem solving, and ensure the quality of engineering and operational work across Operations, Telemetry, Design, Compliance, DAS, and CX functions. You work in partnership with the Service Delivery Manager, who owns governance and people administration, while you own technical excellence.Key responsibilitiesTechnical leadership and subject matter expertiseServe as the senior Wi-Fi SME for the Client and the delivery team, covering 802.11 standards, RF, WLAN architecture, wireless security, and vendor platformsProvide technical direction and guidance across the team of 14, and make sure work follows agreed standards and best practiceAct as the Level 3 escalation point for complex incidents, problems, and major outagesReview and approve technical changes, designs, and root cause analyses before they reach the ClientStay current with emerging technologies such as Wi-Fi 6E/7, private 5G, and AIOps, and advise on adoptionTeam technical managementGuide engineers on troubleshooting, design, and operational practice, and provide coaching and mentoringAssess technical skills and capability gaps, and work with the Service Delivery Manager and Design Architect on skills uplift and certification plansAllocate technical work based on skills and priorities, and ensure effective follow-the-sun handoversProvide technical input to performance reviews for team membersBuild a culture of technical rigor, knowledge sharing, and continuous learningService quality and operationsOwn the technical quality of service delivery, including incident resolution, problem management, and change successDrive root cause analysis and permanent fixes for recurring issues, with the CX and Operations teamsEnsure runbooks, knowledge articles, and technical documentation are accurate and currentWork with the Telemetry Engineer to make sure monitoring, health scoring, and dashboards reflect true user experienceOversee technical risk and support firmware, patching, and lifecycle managementArchitecture and standards alignmentPartner with the Design Architect to put architecture strategy and standards into practiceEnsure designs, configurations, and deployments comply with standards and with controls set by the Compliance and Data Quality functionProvide technical oversight of DAS coordination and its integration with the Wi-Fi strategyClient and vendor engagementRepresent the technical team in Client meetings, design forums, and major incident reviewsEngage with vendors on roadmaps, support cases, and escalationsSupport the Service Delivery Manager in service reviews, proposals, and technical solutioningRequired qualifications8 years of experience in enterprise Wi-Fi design, engineering, and operations, with deep SME-level knowledgeExperience technically leading teams of 10 or more engineers, ideally in a managed-services or global environmentExpert knowledge of 802.11 standards (Wi-Fi 5/6/6E/7), RF design, and WLAN security (WPA3, 802.1X/RADIUS)Hands-on experience with at least one major platform (Cisco, Aruba, Juniper Mist, Ruckus, or similar) and tools such as Ekahau or AirMagnetStrong understanding of wired and WAN networking, TCP/IP, VLANs, DHCP/DNS, and QoSStrong troubleshooting and root cause analysis skillsAbility to communicate complex technical topics to both technical and executive audiencesPreferred qualificationsCWNP certifications (CWNA, CWAP, CWDP, CWSP, CWNE), CCNP/CCIE Wireless, or ACMXITIL Foundation or ITIL 4 certificationExperience with telemetry, analytics, and automation (Python, APIs)Experience in follow-the-sun or multi-region operating modelsFamiliarity with DAS and in-building cellular environmentsKey performance indicatorsTechnical quality of delivery: MTTR, first-time fix rate, change success rate, and repeat incident reductionQuality and timeliness of root cause analyses and technical reviewsTeam skill growth and certification progressClient and stakeholder confidence in technical leadershipAdherence to design standards and compliance controlsEffective escalation handling and major incident outcomes","company":"TechDigital","rawCompany":"techdigital","city":"Columbus","state":"OH","isRemote":false,"isActive":true,"createdAt":"2026-11-01T04:34:14.877Z","occupations":[{"code":"15-1241.01","title":"Telecommunications Engineering Specialists","slug":"telecommunications-engineering-specialists"},{"code":"11-3021.00","title":"Computer and Information Systems Managers","slug":"computer-and-information-systems-managers"},{"code":"15-1244.00","title":"Network and Computer Systems Administrators","slug":"network-and-computer-systems-administrators"}],"industries":[{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"517112","title":"Wireless Telecommunications Carriers (except Satellite)","slug":"wireless-telecommunications-carriers-except-satellite"},{"code":"517111","title":"Wired Telecommunications Carriers","slug":"wired-telecommunications-carriers"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Technical Manager","description":"Job DescriptionTop Skills:Network MonitoringTeam technical managementService quality and operationsRole summaryWe are seeking a Technical Manager to act as the subject matter expert (SME) in Wi-Fi technology and to bring technical leadership to a team of 14 people. You will set the technical direction for the team, guide complex problem solving, and ensure the quality of engineering and operational work across Operations, Telemetry, Design, Compliance, DAS, and CX functions. You work in partnership with the Service Delivery Manager, who owns governance and people administration, while you own technical excellence.Key responsibilitiesTechnical leadership and subject matter expertiseServe as the senior Wi-Fi SME for the Client and the delivery team, covering 802.11 standards, RF, WLAN architecture, wireless security, and vendor platformsProvide technical direction and guidance across the team of 14, and make sure work follows agreed standards and best practiceAct as the Level 3 escalation point for complex incidents, problems, and major outagesReview and approve technical changes, designs, and root cause analyses before they reach the ClientStay current with emerging technologies such as Wi-Fi 6E/7, private 5G, and AIOps, and advise on adoptionTeam technical managementGuide engineers on troubleshooting, design, and operational practice, and provide coaching and mentoringAssess technical skills and capability gaps, and work with the Service Delivery Manager and Design Architect on skills uplift and certification plansAllocate technical work based on skills and priorities, and ensure effective follow-the-sun handoversProvide technical input to performance reviews for team membersBuild a culture of technical rigor, knowledge sharing, and continuous learningService quality and operationsOwn the technical quality of service delivery, including incident resolution, problem management, and change successDrive root cause analysis and permanent fixes for recurring issues, with the CX and Operations teamsEnsure runbooks, knowledge articles, and technical documentation are accurate and currentWork with the Telemetry Engineer to make sure monitoring, health scoring, and dashboards reflect true user experienceOversee technical risk and support firmware, patching, and lifecycle managementArchitecture and standards alignmentPartner with the Design Architect to put architecture strategy and standards into practiceEnsure designs, configurations, and deployments comply with standards and with controls set by the Compliance and Data Quality functionProvide technical oversight of DAS coordination and its integration with the Wi-Fi strategyClient and vendor engagementRepresent the technical team in Client meetings, design forums, and major incident reviewsEngage with vendors on roadmaps, support cases, and escalationsSupport the Service Delivery Manager in service reviews, proposals, and technical solutioningRequired qualifications8 years of experience in enterprise Wi-Fi design, engineering, and operations, with deep SME-level knowledgeExperience technically leading teams of 10 or more engineers, ideally in a managed-services or global environmentExpert knowledge of 802.11 standards (Wi-Fi 5/6/6E/7), RF design, and WLAN security (WPA3, 802.1X/RADIUS)Hands-on experience with at least one major platform (Cisco, Aruba, Juniper Mist, Ruckus, or similar) and tools such as Ekahau or AirMagnetStrong understanding of wired and WAN networking, TCP/IP, VLANs, DHCP/DNS, and QoSStrong troubleshooting and root cause analysis skillsAbility to communicate complex technical topics to both technical and executive audiencesPreferred qualificationsCWNP certifications (CWNA, CWAP, CWDP, CWSP, CWNE), CCNP/CCIE Wireless, or ACMXITIL Foundation or ITIL 4 certificationExperience with telemetry, analytics, and automation (Python, APIs)Experience in follow-the-sun or multi-region operating modelsFamiliarity with DAS and in-building cellular environmentsKey performance indicatorsTechnical quality of delivery: MTTR, first-time fix rate, change success rate, and repeat incident reductionQuality and timeliness of root cause analyses and technical reviewsTeam skill growth and certification progressClient and stakeholder confidence in technical leadershipAdherence to design standards and compliance controlsEffective escalation handling and major incident outcomes","datePosted":"2026-11-01T04:34:14.877Z","dateModified":"2026-11-01T04:34:14.877Z","hiringOrganization":{"@type":"Organization","name":"TechDigital","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Columbus","addressRegion":"OH","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"ef593fa25fa6819432558f8a"},"url":"https://jobsearcher.com/jobs/ef593fa25fa6819432558f8a"}}