{"schemaVersion":"jobsearcher.job.v1","id":"ef575c05f7c19faa47d4b1e4","url":"https://jobsearcher.com/jobs/ef575c05f7c19faa47d4b1e4","canonicalUrl":"https://jobsearcher.com/jobs/ef575c05f7c19faa47d4b1e4","title":"Remote Customer Support Analyst I","description":"Are you ready to unlock your true potential? Join a growing and global company where you can be part of a team that fuels supply chain solutions. Discover how you can make a significant impact.\r\nWe are seeking a customer-focused and driven Customer Support Analyst 1 to join our Operations team reporting to the Director, Customer Success. In this role, you will be on the front lines of delivering exceptional support to our customers, managing and resolving cases with a focus on quality, speed, and customer satisfaction.\r\nWe value our employees with competitive benefits and generous paid time off packages, flexible and casual work environments, career development, recognition programs and more!\r\nThis is a full-time opportunity with no travel required.\r\nRemote but ideally located in the Cincinnati OH area.\r\nWhat You'll Do:\r\nReview and assess customer-initiated incoming support cases and categorize case priority\r\nRespond to Level 1 and Level 2 online customer support cases, including:\r\nCustomer-generated cases (supplier/distributor)\r\nAuto-generated cases (Ops Log Errors, PA Data, Missing Data)\r\nTransactional cases measured by contractual time-to-resolution (TTR)\r\nMeet Level 1 and Level 2 support case severity goals as defined by Manager\r\nParticipate in shared hours of operation schedule\r\nProvide shared support for operations log and late/missing data monitoring\r\nRequirements for Success:\r\n0–3 years of related customer support or operations experience\r\nAssociate or Bachelor's degree, or significant industry experience\r\nStrong customer service skills\r\nExcellent written and oral communication skills\r\nExcellent organizational and project management skills\r\nWillingness to learn and grow in a fast-paced environment\r\nData migration, management, or manipulation experience a plus\r\nExperience with databases, including writing queries, a plus\r\nBusiness system experience and understanding of Inventory Management a plus\r\nPerks & Benefits:\r\nRemote-friendly and casual work environment\r\n401k with 3.5% company match, vested after 2 years\r\n20 PTO days + 1 birthday day off + 1 volunteer day + 11 company holidays\r\nMedical, dental, vision and other life/health insurance plans\r\nPaid parental leave\r\nWellness reimbursement program\r\nWho is TrueCommerce?\r\nTrueCommerce is a high-performing global supply chain network that provides fully integrated, end-to-end supply chain visibility and management. We've empowered some of the biggest brands in the world to improve their supply chain performance: Schneider Electric, Siemens, Ocean Spray, and many more.\r\nPlease visit our careers website for additional information","company":"Truecommerce","rawCompany":"truecommerce","city":"Memphis","state":"TN","isRemote":true,"isActive":false,"createdAt":"2026-07-08T01:06:52.654Z","occupations":[{"code":"43-4051.00","title":"Customer Service Representatives","slug":"customer-service-representatives"},{"code":"13-1081.02","title":"Logistics Analysts","slug":"logistics-analysts"},{"code":"15-1211.00","title":"Computer Systems Analysts","slug":"computer-systems-analysts"}],"industries":[{"code":"561422","title":"Telemarketing Bureaus and Other Contact Centers","slug":"telemarketing-bureaus-and-other-contact-centers"},{"code":"488999","title":"All Other Support Activities for Transportation","slug":"all-other-support-activities-for-transportation"},{"code":"541614","title":"Process, Physical Distribution, and Logistics Consulting Services","slug":"process-physical-distribution-and-logistics-consulting-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Remote Customer Support Analyst I","description":"Are you ready to unlock your true potential? Join a growing and global company where you can be part of a team that fuels supply chain solutions. Discover how you can make a significant impact.\r\nWe are seeking a customer-focused and driven Customer Support Analyst 1 to join our Operations team reporting to the Director, Customer Success. In this role, you will be on the front lines of delivering exceptional support to our customers, managing and resolving cases with a focus on quality, speed, and customer satisfaction.\r\nWe value our employees with competitive benefits and generous paid time off packages, flexible and casual work environments, career development, recognition programs and more!\r\nThis is a full-time opportunity with no travel required.\r\nRemote but ideally located in the Cincinnati OH area.\r\nWhat You'll Do:\r\nReview and assess customer-initiated incoming support cases and categorize case priority\r\nRespond to Level 1 and Level 2 online customer support cases, including:\r\nCustomer-generated cases (supplier/distributor)\r\nAuto-generated cases (Ops Log Errors, PA Data, Missing Data)\r\nTransactional cases measured by contractual time-to-resolution (TTR)\r\nMeet Level 1 and Level 2 support case severity goals as defined by Manager\r\nParticipate in shared hours of operation schedule\r\nProvide shared support for operations log and late/missing data monitoring\r\nRequirements for Success:\r\n0–3 years of related customer support or operations experience\r\nAssociate or Bachelor's degree, or significant industry experience\r\nStrong customer service skills\r\nExcellent written and oral communication skills\r\nExcellent organizational and project management skills\r\nWillingness to learn and grow in a fast-paced environment\r\nData migration, management, or manipulation experience a plus\r\nExperience with databases, including writing queries, a plus\r\nBusiness system experience and understanding of Inventory Management a plus\r\nPerks & Benefits:\r\nRemote-friendly and casual work environment\r\n401k with 3.5% company match, vested after 2 years\r\n20 PTO days + 1 birthday day off + 1 volunteer day + 11 company holidays\r\nMedical, dental, vision and other life/health insurance plans\r\nPaid parental leave\r\nWellness reimbursement program\r\nWho is TrueCommerce?\r\nTrueCommerce is a high-performing global supply chain network that provides fully integrated, end-to-end supply chain visibility and management. We've empowered some of the biggest brands in the world to improve their supply chain performance: Schneider Electric, Siemens, Ocean Spray, and many more.\r\nPlease visit our careers website for additional information","datePosted":"2026-07-08T01:06:52.654Z","dateModified":"2026-07-08T01:06:52.654Z","hiringOrganization":{"@type":"Organization","name":"Truecommerce","sameAs":"https://jobsearcher.com"},"jobLocationType":"TELECOMMUTE","applicantLocationRequirements":{"@type":"Country","name":"US"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Memphis","addressRegion":"TN","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"ef575c05f7c19faa47d4b1e4"},"url":"https://jobsearcher.com/jobs/ef575c05f7c19faa47d4b1e4"}}