{"schemaVersion":"jobsearcher.job.v1","id":"ef54abfc628e59cacb4eec48","url":"https://jobsearcher.com/jobs/ef54abfc628e59cacb4eec48","canonicalUrl":"https://jobsearcher.com/jobs/ef54abfc628e59cacb4eec48","title":"UAS Support Engineer","description":"As a Technical Support Engineer at Quantum-Systems, you will play a pivotal role in addressing complex challenges within the fast-paced and competitive government UAS industry. This position calls for a creative problem solver who can navigate multifaceted technical issues across our platforms while supporting the deployment of cutting-edge technologies that are reshaping the battlespace.\r\nCheck below to see if you have what is needed for this opportunity, and if so, make an application asap.\r\nYou will demonstrate strong technical acumen and a customer-first mindset as you support fielded systems, identify opportunities for operational improvements, and contribute to the advancement of new technologies aligned with our vision for Unmanned Aerial Systems (UAS) and Airborne Artificial Intelligence.\r\nResponsibilities:\r\nSupport customers by resolving complex technical issues, leveraging industry best practices and troubleshooting methodologies.\r\nCommunicate effectively with customers via phone, email, or chat to understand issues and deliver timely, accurate solutions.\r\nMaintain a high level of customer satisfaction and trust through proactive communication, professionalism, and a customer-first mindset.\r\nImplement solutions using documented procedures, technical resources, and knowledge base articles to ensure consistency and reliability.\r\nDocument all customer interactions and resolutions in detail to support knowledge sharing and continuous improvement.\r\nContribute to the development and maintenance of a robust knowledge base, including FAQs and troubleshooting guides.\r\nCollaborate closely with the Quantum-Systems Programs team to align support efforts with mission goals and project timelines.\r\nWork in partnership with the Quantum-Systems Engineering team to identify root causes and drive product improvements.\r\nExemplify and promote Quantum-Systems' core principles in all interactions and responsibilities.\r\nRequirements:\r\nContributes to team success with a positive attitude and a solutions-oriented, can-do approach.\r\nBachelor of Science (BS) in a Science, Technology, Engineering or equivalent professional experience.\r\n3+ years of direct customer interaction, supporting software/hardware installation and troubleshooting.\r\nProven ability to work independently as well as collaboratively within a team environment.\r\nStrong verbal and written communication skills, with the ability to explain complex technical topics clearly\r\nSkilled in writing highly technical incident reports, service bulletins, and documentation.\r\nExperienced in root cause analysis using data obtained from aircraft flight logs.\r\nCapable of delivering clear, concise technical instructions to customers through verbal and written communication.\r\nStrong interpersonal skills, with the ability to build and maintain positive customer relationships.\r\nDemonstrated ability to prioritize, manage, and execute multiple responsibilities efficiently.\r\nAdept at analyzing complex technical issues and developing effective, data-driven solutions.\r\nMust be a U.S. Citizen and able to pass a background check due to government contracts.\r\nWillingness to travel up to 10% as required.\r\nThis is an on-site position. Occasional domestic and international travel may be required to support business operations.\r\nPreferred Qualifications:\r\n3+ years of support for UAV or Robotic systems\r\nSuccess in a startup environment demonstrating adaptability.\r\nExperience with Unmanned Aircraft support experience a plus. xxoysbn","company":"Quantum Systems","rawCompany":"quantum systems","city":"Moorpark","state":"CA","isRemote":false,"isActive":false,"createdAt":"2026-04-09T07:55:48.477Z","occupations":[{"code":"15-1232.00","title":"Computer User Support Specialists","slug":"computer-user-support-specialists"},{"code":"15-1211.00","title":"Computer Systems Analysts","slug":"computer-systems-analysts"},{"code":"15-1231.00","title":"Computer Network Support Specialists","slug":"computer-network-support-specialists"}],"industries":[{"code":"488190","title":"Other Support Activities for Air Transportation","slug":"other-support-activities-for-air-transportation"},{"code":"336411","title":"Aircraft Manufacturing","slug":"aircraft-manufacturing"},{"code":"334511","title":"Search, Detection, Navigation, Guidance, Aeronautical, and Nautical System and Instrument Manufacturing","slug":"search-detection-navigation-guidance-aeronautical-and-nautical-system-and-instrument-manufacturing"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"UAS Support Engineer","description":"As a Technical Support Engineer at Quantum-Systems, you will play a pivotal role in addressing complex challenges within the fast-paced and competitive government UAS industry. This position calls for a creative problem solver who can navigate multifaceted technical issues across our platforms while supporting the deployment of cutting-edge technologies that are reshaping the battlespace.\r\nCheck below to see if you have what is needed for this opportunity, and if so, make an application asap.\r\nYou will demonstrate strong technical acumen and a customer-first mindset as you support fielded systems, identify opportunities for operational improvements, and contribute to the advancement of new technologies aligned with our vision for Unmanned Aerial Systems (UAS) and Airborne Artificial Intelligence.\r\nResponsibilities:\r\nSupport customers by resolving complex technical issues, leveraging industry best practices and troubleshooting methodologies.\r\nCommunicate effectively with customers via phone, email, or chat to understand issues and deliver timely, accurate solutions.\r\nMaintain a high level of customer satisfaction and trust through proactive communication, professionalism, and a customer-first mindset.\r\nImplement solutions using documented procedures, technical resources, and knowledge base articles to ensure consistency and reliability.\r\nDocument all customer interactions and resolutions in detail to support knowledge sharing and continuous improvement.\r\nContribute to the development and maintenance of a robust knowledge base, including FAQs and troubleshooting guides.\r\nCollaborate closely with the Quantum-Systems Programs team to align support efforts with mission goals and project timelines.\r\nWork in partnership with the Quantum-Systems Engineering team to identify root causes and drive product improvements.\r\nExemplify and promote Quantum-Systems' core principles in all interactions and responsibilities.\r\nRequirements:\r\nContributes to team success with a positive attitude and a solutions-oriented, can-do approach.\r\nBachelor of Science (BS) in a Science, Technology, Engineering or equivalent professional experience.\r\n3+ years of direct customer interaction, supporting software/hardware installation and troubleshooting.\r\nProven ability to work independently as well as collaboratively within a team environment.\r\nStrong verbal and written communication skills, with the ability to explain complex technical topics clearly\r\nSkilled in writing highly technical incident reports, service bulletins, and documentation.\r\nExperienced in root cause analysis using data obtained from aircraft flight logs.\r\nCapable of delivering clear, concise technical instructions to customers through verbal and written communication.\r\nStrong interpersonal skills, with the ability to build and maintain positive customer relationships.\r\nDemonstrated ability to prioritize, manage, and execute multiple responsibilities efficiently.\r\nAdept at analyzing complex technical issues and developing effective, data-driven solutions.\r\nMust be a U.S. Citizen and able to pass a background check due to government contracts.\r\nWillingness to travel up to 10% as required.\r\nThis is an on-site position. Occasional domestic and international travel may be required to support business operations.\r\nPreferred Qualifications:\r\n3+ years of support for UAV or Robotic systems\r\nSuccess in a startup environment demonstrating adaptability.\r\nExperience with Unmanned Aircraft support experience a plus. xxoysbn","datePosted":"2026-04-09T07:55:48.477Z","dateModified":"2026-04-09T07:55:48.477Z","hiringOrganization":{"@type":"Organization","name":"Quantum Systems","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Moorpark","addressRegion":"CA","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"ef54abfc628e59cacb4eec48"},"url":"https://jobsearcher.com/jobs/ef54abfc628e59cacb4eec48"}}