Helpdesk tier 2

Proactive EngineerWe’re looking for a Proactive Engineer to help monitor, maintain, and continuously improve client IT environments through proactive audits, system alerts, and preventative remediation.ScheduleMonday to Friday8:00 AM – 5:00 PM (Eastern Time)ResponsibilitiesMonitor system-generated alerts and proactively resolve infrastructure and network issuesPerform regular audits to ensure client environments align with established standardsIdentify, document, and track remediation tasks through to completionConduct root cause analysis on recurring system, network, and infrastructure issuesTroubleshoot networking components including switches, access points, and wireless networksIdentify wireless coverage issues (dead zones, performance gaps) and assist with remediation plansMaintain accurate and up-to-date technical documentationPrepare audit results and performance insights for Quarterly Business Reviews (QBRs)Collaborate with internal teams to improve stability, reduce reactive tickets, and prevent repeat issuesRequirementsExperience in Level 2 IT support, infrastructure support, or proactive monitoring rolesHands-on experience troubleshooting networking and wireless environmentsSolid understanding of wireless connectivity, network basics, and infrastructure componentsExperience performing root cause analysis and preventative remediationExperience working in Microsoft-based environmentsAbility to manage priorities across multiple client environmentsStrong English communication skills (written and verbal)A proactive mindset with strong ownership and a focus on continuous improvement