{"schemaVersion":"jobsearcher.job.v1","id":"ef41e1fcd8f5ec7dae092bbd","url":"https://jobsearcher.com/jobs/ef41e1fcd8f5ec7dae092bbd","canonicalUrl":"https://jobsearcher.com/jobs/ef41e1fcd8f5ec7dae092bbd","title":"IT Support/Technical Support Engineer (Mandarin)","description":"Job Title: IT Support Manager\nLocation: Sunnyvale, CA\nType: Contract\nDuration: 6-12 months\nPay Range : 40$- 49$ per hour on w2\nJob Id: 17654\nJob Description：\nResponsibilities:\n*** Proficient in Mandarin as they need to communicate with team in China***\nIdentify and highlight best practices in his responsible ITIL processes management through continuous assessment, and feeding process and product recommendations to the Manager of IT;\nOwn the IT Services service catalog and ensure it is up to date and fit for purpose.\nDevelop new service definitions ensuring that they can be delivered operationally and cost effectively;\nAct as liaison with the business for all service improvements, changes and escalations.\nProvide reports to an agreed schedule (or on request) including SLA performance and other key metric reports;\nEnsure that systems, processes, and methodologies as specified are followed to provide effective monitoring, control and support of service delivery;\nManage the overall service improvement plan and work with the IT Service Support Manager to ensure that it is being delivered and that services are being improved;\nConduct monthly service reviews with individual business stakeholders to discuss service issues and identify project requirements;\nEnsuring proper documentation, notification, tracking, and follow up of all incidents.\nParticipate in training for internal teams and manage all related issues\nUpdate policies, procedure, and documentation relevant to project or operation\nEnsure compliance with standards, policies, and processes\nManage major service providers on vendor performance, SLA, reporting, and governance\nProvide IT support to local or regional users and log incidents, manage problems and requirement via the ITIL service ticketing system\nTroubleshoot all IT issues of users including but not limited to PC/mobility hardware, software and app, remote access (VPN), account and password, voice and video conference, security, network connectivity\nDeliver IT orientation to new employees with our client's standards and provide regular user trainings to improve user productivity\nBuild up and maintain IT infrastructure in terms of WAN/LAN network, telephones, audio and video conference, end-user computing, printers, etc.\nManage IT assets in the region and ensure accuracy of IT assets management\nManage outsourced engineers to deliver IT services up to our client's standards\nAct as project manager to cooperate with internal and external teams to plan, design, develop, and implement IT projects in the region\nWork with local business leaders as a business partner to enable local business growth with the right IT tools and efficient IT support\nJob Requirements：\n5+ years of desk side work experience in large enterprise companies\nDiploma in computer science or equivalent experience in IT\nStrong knowledge in User & VIP Support and ITIL methodology\nStrong project and team management skills\nFamiliar with Mac and Window OS system\nPleasant with good manners, mature and independent\nAble to work under pressure, self-motivated, strong problem-solving and analytical skills\nStrong data analytic, communication & interpersonal skills\nStrong customer service sense with a humble attitude\nInfluence & negotiation skill.\nAbility to proactively & effectively manage risk on low to medium-risk projects.\nWillingness to take initiatives, hands-on, and result-driven\nQuick learner and ability to embrace change\nProficiency in both spoken and written English\nPreferred Requirements:\nProficiency in both spoken and written Mandarin\nPMP, Scrum, or Agile certification\nITIL certified\n,About Us:\nFounded in 2009, IntelliPro stands as a global leader in talent acquisition and HR solutions. Our commitment to delivering unparalleled service to clients, fostering employee growth, and building enduring partnerships sets us apart. With a dynamic presence in the USA, China, Canada, Singapore, Philippines, UK, India, Netherlands, and Germany, we continue to lead the way in global talent solutions.\nIntelliPro, a global leader in connecting individuals with rewarding employment opportunities, is dedicated to understanding your career aspirations. As an Equal Opportunity Employer, IntelliPro values diversity and does not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, or any other legally protected group status. Moreover, our Inclusivity Commitment emphasizes embracing candidates of all abilities and ensures that our hiring and interview processes accommodate the needs of all applicants. Learn more about our commitment to diversity and inclusivity at https://intelliprogroup.com/.\nCompensation: The pay offered to a successful candidate will be determined by various factors, including education, work experience, location, job responsibilities, certifications, and more. Additionally, IntelliPro provides a comprehensive benefits package, all subject to eligibility\nJob Type: Contract\nPay: $40.00 - $49.00 per hour\nBenefits:\n401(k)\nDental insurance\nHealth insurance\nPaid time off\nVision insurance\nSchedule:\n8 hour shift\nMonday to Friday\nExperience:\nHelp desk: 1 year (Preferred)\nWindows: 1 year (Preferred)\nAbility to Commute:\nSunnyvale, CA 94085 (Required)\nAbility to Relocate:\nSunnyvale, CA 94085: Relocate before starting work (Required)\nWork Location: In person","company":"Intellipro Technologies","rawCompany":"intellipro technologies","city":"Sunnyvale","state":"CA","isRemote":false,"isActive":false,"createdAt":"2026-04-12T20:42:23.339Z","occupations":[{"code":"15-1232.00","title":"Computer User Support Specialists","slug":"computer-user-support-specialists"},{"code":"15-1211.00","title":"Computer Systems Analysts","slug":"computer-systems-analysts"},{"code":"15-1244.00","title":"Network and Computer Systems Administrators","slug":"network-and-computer-systems-administrators"}],"industries":[{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"541511","title":"Custom Computer Programming Services","slug":"custom-computer-programming-services"},{"code":"541519","title":"Other Computer Related Services","slug":"other-computer-related-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"IT Support/Technical Support Engineer (Mandarin)","description":"Job Title: IT Support Manager\nLocation: Sunnyvale, CA\nType: Contract\nDuration: 6-12 months\nPay Range : 40$- 49$ per hour on w2\nJob Id: 17654\nJob Description：\nResponsibilities:\n*** Proficient in Mandarin as they need to communicate with team in China***\nIdentify and highlight best practices in his responsible ITIL processes management through continuous assessment, and feeding process and product recommendations to the Manager of IT;\nOwn the IT Services service catalog and ensure it is up to date and fit for purpose.\nDevelop new service definitions ensuring that they can be delivered operationally and cost effectively;\nAct as liaison with the business for all service improvements, changes and escalations.\nProvide reports to an agreed schedule (or on request) including SLA performance and other key metric reports;\nEnsure that systems, processes, and methodologies as specified are followed to provide effective monitoring, control and support of service delivery;\nManage the overall service improvement plan and work with the IT Service Support Manager to ensure that it is being delivered and that services are being improved;\nConduct monthly service reviews with individual business stakeholders to discuss service issues and identify project requirements;\nEnsuring proper documentation, notification, tracking, and follow up of all incidents.\nParticipate in training for internal teams and manage all related issues\nUpdate policies, procedure, and documentation relevant to project or operation\nEnsure compliance with standards, policies, and processes\nManage major service providers on vendor performance, SLA, reporting, and governance\nProvide IT support to local or regional users and log incidents, manage problems and requirement via the ITIL service ticketing system\nTroubleshoot all IT issues of users including but not limited to PC/mobility hardware, software and app, remote access (VPN), account and password, voice and video conference, security, network connectivity\nDeliver IT orientation to new employees with our client's standards and provide regular user trainings to improve user productivity\nBuild up and maintain IT infrastructure in terms of WAN/LAN network, telephones, audio and video conference, end-user computing, printers, etc.\nManage IT assets in the region and ensure accuracy of IT assets management\nManage outsourced engineers to deliver IT services up to our client's standards\nAct as project manager to cooperate with internal and external teams to plan, design, develop, and implement IT projects in the region\nWork with local business leaders as a business partner to enable local business growth with the right IT tools and efficient IT support\nJob Requirements：\n5+ years of desk side work experience in large enterprise companies\nDiploma in computer science or equivalent experience in IT\nStrong knowledge in User & VIP Support and ITIL methodology\nStrong project and team management skills\nFamiliar with Mac and Window OS system\nPleasant with good manners, mature and independent\nAble to work under pressure, self-motivated, strong problem-solving and analytical skills\nStrong data analytic, communication & interpersonal skills\nStrong customer service sense with a humble attitude\nInfluence & negotiation skill.\nAbility to proactively & effectively manage risk on low to medium-risk projects.\nWillingness to take initiatives, hands-on, and result-driven\nQuick learner and ability to embrace change\nProficiency in both spoken and written English\nPreferred Requirements:\nProficiency in both spoken and written Mandarin\nPMP, Scrum, or Agile certification\nITIL certified\n,About Us:\nFounded in 2009, IntelliPro stands as a global leader in talent acquisition and HR solutions. Our commitment to delivering unparalleled service to clients, fostering employee growth, and building enduring partnerships sets us apart. With a dynamic presence in the USA, China, Canada, Singapore, Philippines, UK, India, Netherlands, and Germany, we continue to lead the way in global talent solutions.\nIntelliPro, a global leader in connecting individuals with rewarding employment opportunities, is dedicated to understanding your career aspirations. As an Equal Opportunity Employer, IntelliPro values diversity and does not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, or any other legally protected group status. Moreover, our Inclusivity Commitment emphasizes embracing candidates of all abilities and ensures that our hiring and interview processes accommodate the needs of all applicants. Learn more about our commitment to diversity and inclusivity at https://intelliprogroup.com/.\nCompensation: The pay offered to a successful candidate will be determined by various factors, including education, work experience, location, job responsibilities, certifications, and more. Additionally, IntelliPro provides a comprehensive benefits package, all subject to eligibility\nJob Type: Contract\nPay: $40.00 - $49.00 per hour\nBenefits:\n401(k)\nDental insurance\nHealth insurance\nPaid time off\nVision insurance\nSchedule:\n8 hour shift\nMonday to Friday\nExperience:\nHelp desk: 1 year (Preferred)\nWindows: 1 year (Preferred)\nAbility to Commute:\nSunnyvale, CA 94085 (Required)\nAbility to Relocate:\nSunnyvale, CA 94085: Relocate before starting work (Required)\nWork Location: In person","datePosted":"2026-04-12T20:42:23.339Z","dateModified":"2026-04-12T20:42:23.339Z","hiringOrganization":{"@type":"Organization","name":"Intellipro Technologies","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Sunnyvale","addressRegion":"CA","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"ef41e1fcd8f5ec7dae092bbd"},"url":"https://jobsearcher.com/jobs/ef41e1fcd8f5ec7dae092bbd"}}