{"schemaVersion":"jobsearcher.job.v1","id":"ef412660a0d4154dd6ad184d","url":"https://jobsearcher.com/jobs/ef412660a0d4154dd6ad184d","canonicalUrl":"https://jobsearcher.com/jobs/ef412660a0d4154dd6ad184d","title":"Dispatch Coordinator - Reduction","description":"At Vector Security We Think Big, Do the Right Thing, and Make a Difference Every Day! If this is how you like to work, we’d like to invite you to join our team as our new Dispatch Coordinator - Reduction!\nWe offer great benefits, a competitive salary, and growth opportunities. We think you’ll find what you want here because what we do matters - to us, our customers, and most of all, our team members.\nLocation: Gainesville, VA\nSummary:\nAs a Dispatch Reduction Coordinator, you will monitor and maintain dispatch activity and reporting to identify trending issues and reduce false alarms for program customers, process false alarm fines, and provide permits and fines reporting as requested.\nWhat You'll Do:\nDispatch Activity Maintenance:\nRetrieve data from VSN Dispatch Info Center and InSite to create cases for each site based on the dispatch events and determine cause, resolution, and disposition of each event.\nNotify customer when service is required after dispatch event to resolve.\nFollow up as appropriate to verify the status of the PO or service work order.\nUpdate service notes and monitor the signal history of the location to ensure that no further false alarms have been generated.\nInvestigate in MASterMind the details of the false alarm signals, including outcome of the dispatch.\nSummarize and track dispatch events and resolution in D365, categorizing cases according to established guidelines.\nPull periodic reports from D365 based on customer requests.\nProcess Alarm Permits:\nReceive new alarm permits requests, determine the site-by-site need for a burg alarm system permit based on local jurisdictional requirements.\nContact individual jurisdictions to verify the processing of the permit, receiving and logging confirmation data.\nUpdate SharePoint, D365, and MASterMind with the permit information and update the project team with the permit status.\nReceive permit confirmations in physical or electronic form, scan documents, and send originals to customer’s store location for local filing.\nMonitor due dates and process permit renewals requests from customers or from local jurisdictions and ensure the data is one file in D365 and MASterMind.\nProcess billing in D365 and MASterMind for admin fees and/or permit costs based on the plan.\nMonitor due dates and provide periodic updates for jurisdictional databases as required for contact lists and permit-holder information.\nProcess permit cancellations as needed due to store closure or relocation.\nProcess False Alarm Fines:\nReceive physical and electronic invoices scan as appropriate.\nVerify that PD dispatch occurred per the invoice.\nContact the local jurisdiction to verify that the dispatch occurred to verify accuracy of billing.\nProcess the fines by creating a quote in D365 and process action billing via MASterMind.\n\nWhat You Will Need:\nHigh School Degree or equivalent.\n1 - 2 Years Industry Experience:\nKnowledge of alarm systems monitoring or event history, general alarm devices and uses.\nProblem Solving Skills and Attention to Detail:\nInvestigate false alarm causes, identify trends of those causes and suggest solutions to the customer and internal teams.\nSelf-Motivated:\nAbility to make independent decisions and manage own workload.\nAbility to identify and present process improvement opportunities to add value for our customers.\nCustomer Service Experience:\nAbility to interact with customers (internal and external) and provide efficient services.\nWhat You'll Get:\nWe offer a “Total Rewards” package including:\nCompetitive Compensation with Incentive Eligibility.\nMedical, dental and vision coverage\nCompany paid life and AD&D insurance.\nCompany paid short- and long-term disability.\nVoluntary benefit products\n401k retirement savings plan\nFlexible Spending Account\nPaid time off\nTuition reimbursement\nEmployee Assistance Program (EAP)\nAbout Us:\nWe are one of the largest security integrators in the country and have proudly been installing innovative security and smart automation solutions in homes and businesses for more than 50 years. Our purpose is to make our world more secure, connected and empowered, one customer at a time.\nOur Values:\nWin as a team.\nDo the right thing.\nMake a difference every day.\nGet it done.\nThink big.\nIf you share these ideas, we’d love to hear from you!\nVector Security is a Drug-Free Workplace\nVector Security is an Equal Opportunity Employer\nAll applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, transgender, national origin, veteran, or disability status.","company":"Vector Security","rawCompany":"vector security","city":"Gainesville","state":"VA","isRemote":false,"isActive":false,"createdAt":"2026-04-14T10:49:02.755Z","occupations":[{"code":"43-5032.00","title":"Dispatchers, Except Police, Fire, and Ambulance","slug":"dispatchers-except-police-fire-and-ambulance"},{"code":"49-2098.00","title":"Security and Fire Alarm Systems Installers","slug":"security-and-fire-alarm-systems-installers"},{"code":"33-9032.00","title":"Security Guards","slug":"security-guards"}],"industries":[{"code":"561621","title":"Security Systems Services (except Locksmiths)","slug":"security-systems-services-except-locksmiths"},{"code":"561210","title":"Facilities Support Services","slug":"facilities-support-services"},{"code":"561612","title":"Security Guards and Patrol Services","slug":"security-guards-and-patrol-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Dispatch Coordinator - Reduction","description":"At Vector Security We Think Big, Do the Right Thing, and Make a Difference Every Day! If this is how you like to work, we’d like to invite you to join our team as our new Dispatch Coordinator - Reduction!\nWe offer great benefits, a competitive salary, and growth opportunities. We think you’ll find what you want here because what we do matters - to us, our customers, and most of all, our team members.\nLocation: Gainesville, VA\nSummary:\nAs a Dispatch Reduction Coordinator, you will monitor and maintain dispatch activity and reporting to identify trending issues and reduce false alarms for program customers, process false alarm fines, and provide permits and fines reporting as requested.\nWhat You'll Do:\nDispatch Activity Maintenance:\nRetrieve data from VSN Dispatch Info Center and InSite to create cases for each site based on the dispatch events and determine cause, resolution, and disposition of each event.\nNotify customer when service is required after dispatch event to resolve.\nFollow up as appropriate to verify the status of the PO or service work order.\nUpdate service notes and monitor the signal history of the location to ensure that no further false alarms have been generated.\nInvestigate in MASterMind the details of the false alarm signals, including outcome of the dispatch.\nSummarize and track dispatch events and resolution in D365, categorizing cases according to established guidelines.\nPull periodic reports from D365 based on customer requests.\nProcess Alarm Permits:\nReceive new alarm permits requests, determine the site-by-site need for a burg alarm system permit based on local jurisdictional requirements.\nContact individual jurisdictions to verify the processing of the permit, receiving and logging confirmation data.\nUpdate SharePoint, D365, and MASterMind with the permit information and update the project team with the permit status.\nReceive permit confirmations in physical or electronic form, scan documents, and send originals to customer’s store location for local filing.\nMonitor due dates and process permit renewals requests from customers or from local jurisdictions and ensure the data is one file in D365 and MASterMind.\nProcess billing in D365 and MASterMind for admin fees and/or permit costs based on the plan.\nMonitor due dates and provide periodic updates for jurisdictional databases as required for contact lists and permit-holder information.\nProcess permit cancellations as needed due to store closure or relocation.\nProcess False Alarm Fines:\nReceive physical and electronic invoices scan as appropriate.\nVerify that PD dispatch occurred per the invoice.\nContact the local jurisdiction to verify that the dispatch occurred to verify accuracy of billing.\nProcess the fines by creating a quote in D365 and process action billing via MASterMind.\n\nWhat You Will Need:\nHigh School Degree or equivalent.\n1 - 2 Years Industry Experience:\nKnowledge of alarm systems monitoring or event history, general alarm devices and uses.\nProblem Solving Skills and Attention to Detail:\nInvestigate false alarm causes, identify trends of those causes and suggest solutions to the customer and internal teams.\nSelf-Motivated:\nAbility to make independent decisions and manage own workload.\nAbility to identify and present process improvement opportunities to add value for our customers.\nCustomer Service Experience:\nAbility to interact with customers (internal and external) and provide efficient services.\nWhat You'll Get:\nWe offer a “Total Rewards” package including:\nCompetitive Compensation with Incentive Eligibility.\nMedical, dental and vision coverage\nCompany paid life and AD&D insurance.\nCompany paid short- and long-term disability.\nVoluntary benefit products\n401k retirement savings plan\nFlexible Spending Account\nPaid time off\nTuition reimbursement\nEmployee Assistance Program (EAP)\nAbout Us:\nWe are one of the largest security integrators in the country and have proudly been installing innovative security and smart automation solutions in homes and businesses for more than 50 years. Our purpose is to make our world more secure, connected and empowered, one customer at a time.\nOur Values:\nWin as a team.\nDo the right thing.\nMake a difference every day.\nGet it done.\nThink big.\nIf you share these ideas, we’d love to hear from you!\nVector Security is a Drug-Free Workplace\nVector Security is an Equal Opportunity Employer\nAll applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, transgender, national origin, veteran, or disability status.","datePosted":"2026-04-14T10:49:02.755Z","dateModified":"2026-04-14T10:49:02.755Z","hiringOrganization":{"@type":"Organization","name":"Vector Security","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Gainesville","addressRegion":"VA","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"ef412660a0d4154dd6ad184d"},"url":"https://jobsearcher.com/jobs/ef412660a0d4154dd6ad184d"}}