Customer Success Manager - Web

Seahawk, a premier WordPress development firm headquartered in the US, boasts a global clientele and is renowned for its excellence. As we continue to expand rapidly, we are actively seeking dynamic and enthusiastic individuals to join our Customer Success team and play a pivotal role in driving the company's growth. This position is ideal for individuals with the right technical skills and creativity. A Customer Success Manager will be responsible for managing projects from conception to delivery, working closely with clients and company leaders. We are seeking a CSM with relevant experience in WordPress, DNS, and the web development process. The candidate should be a good team player, able to work under pressure to meet deadlines, and flexible in their approach. Additionally, the candidate should have the ability to learn new technologies and communicate technical concepts effectively to clients with varying levels of expertise. The Role Interacting with clients to understand key business requirements. Building websites with a creative approach and activating social networking platforms for clients. Assisting in selecting appropriate technology frameworks and discussing proposals with clients. Having a solid understanding of web development. Testing websites and identifying technical issues. Acting as a communication liaison between Technical Support, Customer Success, and Customers. Qualifications Bachelor's degree required. At least 3 years of experience as a Customer Success Manager. Knowledge of WordPress. Understanding of domains and DNS management. Basic knowledge of FTP and SQL connections. Familiarity with Elementor, Figma, HTML, and WordPress. Strong analytical skills. Why Choose Seahawk? Seahawk was founded with a clear mission: to foster consistent growth and cultivate an unparalleled work culture. We are committed to providing remarkable growth opportunities and additional benefits. Take a closer look at our About Us and Services pages for a comprehensive understanding of Seahawk and our work culture. J-18808-Ljbffr