{"schemaVersion":"jobsearcher.job.v1","id":"ef2dbb34534feceb809155b4","url":"https://jobsearcher.com/jobs/ef2dbb34534feceb809155b4","canonicalUrl":"https://jobsearcher.com/jobs/ef2dbb34534feceb809155b4","title":"Developer Support Engineer","description":"Braintrust is the AI observability platform. By connecting evals and observability in one workflow, Braintrust gives builders the visibility to understand how AI behaves in production and the tools to improve it.\r\nTeams at Notion, Stripe, Zapier, Vercel, and Ramp use Braintrust to compare models, test prompts, and catch regressions — turning production data into better AI with every release.\r\nAbout the Role\r\nAt Braintrust, surprisingly good developer support is one of our most important strategic advantages. Our customers are developers building LLM-powered applications, and they move fast. We win by helping them move faster.\r\nWe're looking for Developer Support Engineers — both mid-level and senior — who are obsessed with helping developers overcome challenging technical blockers to achieve their goals. You'll troubleshoot issues, identify workarounds, ship fixes, and document your findings to help future developers move faster.\r\nThis role blends technical problem solving, developer empathy, and tight collaboration with Engineering, Solutions, and Product. If you love solving complex problems, explaining technical concepts clearly, and making developers' lives easier, we'd love to talk with you.\r\nOur preferred locations are inthe San Francisco, New York, London, or Singapore metro areas for hybrid in person collaboration, but can be flexible for experienced candidates open to working matching timezone hours.\r\nWhat You'll Do\r\nDiagnose, troubleshoot, and resolve API and SDK use issues alongside customers codebases (Python or TypeScript).\r\nReproduce customer-reported bugs, identify likely causes in our codebase, and collaborate with Engineering to resolve them.\r\nOwn support communications with developers using Braintrust — primarily via Slack and email — and build trust through clear, technical, and empathetic communication.\r\nWrite and maintain knowledge base documentation that turns unknowns into knowns, unblocking future developers.\r\nIdentify opportunities to improve the developer experience, including tools, documentation, and support workflows.\r\nWrite scripts, fix bugs, and contribute to internal tooling that enhances the support process.\r\nCapture and relay customer feedback to Product and Engineering, helping shape roadmap priorities.\r\nParticipate in on-call rotations, responding to critical customer issues or providing coverage during local holidays.\r\nProvide technical mentorship to cross functional peers and guide support processes and escalation handling.\r\nDevelop and champion opinionated stances on improving developer experience and product reliability.\r\nWhat we're looking for\r\nHave 3-8+ years of experience supporting developer-facing products as a Support Engineer, Developer Success Engineer, Technical Account Manager, or similar technical post-sales role.\r\nCan write, debug, and reason through Python and/or TypeScript codebases.\r\nAre comfortable learning and reasoning about APIs, SDKs, and developer tools quickly.\r\nTake personal ownership of technical problems and follow through until customers are unblocked.\r\nCommunicate clearly, empathetically, and effectively — especially when explaining complex or confusing issues.\r\nAre insatiably curious about use cases for LLMs and excited to support tools that make AI more measurable, reliable, and trustworthy.\r\nBonus Points For\r\nExperience supporting developer tools, ML infrastructure, or observability platforms.\r\nFamiliarity with OpenAI, Anthropic, or similar LLM APIs.\r\nComfort working with datasets, evaluation metrics, or prompt engineering.\r\nExperience contributing to support tooling, documentation, or product-led growth initiatives.\r\nHave been a senior technical team member or tech lead in a high-growth environment, taking ownership of ambiguous technical scenarios.\r\nHave submitted PRs to production codebases to fix customer-impacting issues in backend services, SDKs, or infrastructure.\r\nHold cloud certifications or equivalent experience troubleshooting containerized environments (e.g., Terraform, Kubernetes).\r\nWhy join Braintrust\r\nBuild a culture of care, learning, and mutual support together\r\nSolve challenging, unknown technical issues faced by developers\r\nPave the way for future developers and peers to benefit from your experience\r\nBenefits include\r\nMedical, dental, and vision insurance\r\nDaily lunch, snacks, and beverages\r\nFlexible time off\r\nCompetitive salary and equity\r\nAI Stipend\r\nEqual opportunity\r\nBraintrust is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.\r\nJ-18808-Ljbffr","company":"Braintrust Data","rawCompany":"braintrust data","city":"Millbrae","state":"CA","isRemote":false,"isActive":false,"createdAt":"2026-04-09T15:39:51.358Z","occupations":[{"code":"15-1252.00","title":"Software Developers","slug":"software-developers"},{"code":"15-1299.08","title":"Computer Systems Engineers/Architects","slug":"computer-systems-engineers-architects"},{"code":"15-1232.00","title":"Computer User Support Specialists","slug":"computer-user-support-specialists"}],"industries":[{"code":"513210","title":"Software Publishers","slug":"software-publishers"},{"code":"541511","title":"Custom Computer Programming Services","slug":"custom-computer-programming-services"},{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Developer Support Engineer","description":"Braintrust is the AI observability platform. By connecting evals and observability in one workflow, Braintrust gives builders the visibility to understand how AI behaves in production and the tools to improve it.\r\nTeams at Notion, Stripe, Zapier, Vercel, and Ramp use Braintrust to compare models, test prompts, and catch regressions — turning production data into better AI with every release.\r\nAbout the Role\r\nAt Braintrust, surprisingly good developer support is one of our most important strategic advantages. Our customers are developers building LLM-powered applications, and they move fast. We win by helping them move faster.\r\nWe're looking for Developer Support Engineers — both mid-level and senior — who are obsessed with helping developers overcome challenging technical blockers to achieve their goals. You'll troubleshoot issues, identify workarounds, ship fixes, and document your findings to help future developers move faster.\r\nThis role blends technical problem solving, developer empathy, and tight collaboration with Engineering, Solutions, and Product. If you love solving complex problems, explaining technical concepts clearly, and making developers' lives easier, we'd love to talk with you.\r\nOur preferred locations are inthe San Francisco, New York, London, or Singapore metro areas for hybrid in person collaboration, but can be flexible for experienced candidates open to working matching timezone hours.\r\nWhat You'll Do\r\nDiagnose, troubleshoot, and resolve API and SDK use issues alongside customers codebases (Python or TypeScript).\r\nReproduce customer-reported bugs, identify likely causes in our codebase, and collaborate with Engineering to resolve them.\r\nOwn support communications with developers using Braintrust — primarily via Slack and email — and build trust through clear, technical, and empathetic communication.\r\nWrite and maintain knowledge base documentation that turns unknowns into knowns, unblocking future developers.\r\nIdentify opportunities to improve the developer experience, including tools, documentation, and support workflows.\r\nWrite scripts, fix bugs, and contribute to internal tooling that enhances the support process.\r\nCapture and relay customer feedback to Product and Engineering, helping shape roadmap priorities.\r\nParticipate in on-call rotations, responding to critical customer issues or providing coverage during local holidays.\r\nProvide technical mentorship to cross functional peers and guide support processes and escalation handling.\r\nDevelop and champion opinionated stances on improving developer experience and product reliability.\r\nWhat we're looking for\r\nHave 3-8+ years of experience supporting developer-facing products as a Support Engineer, Developer Success Engineer, Technical Account Manager, or similar technical post-sales role.\r\nCan write, debug, and reason through Python and/or TypeScript codebases.\r\nAre comfortable learning and reasoning about APIs, SDKs, and developer tools quickly.\r\nTake personal ownership of technical problems and follow through until customers are unblocked.\r\nCommunicate clearly, empathetically, and effectively — especially when explaining complex or confusing issues.\r\nAre insatiably curious about use cases for LLMs and excited to support tools that make AI more measurable, reliable, and trustworthy.\r\nBonus Points For\r\nExperience supporting developer tools, ML infrastructure, or observability platforms.\r\nFamiliarity with OpenAI, Anthropic, or similar LLM APIs.\r\nComfort working with datasets, evaluation metrics, or prompt engineering.\r\nExperience contributing to support tooling, documentation, or product-led growth initiatives.\r\nHave been a senior technical team member or tech lead in a high-growth environment, taking ownership of ambiguous technical scenarios.\r\nHave submitted PRs to production codebases to fix customer-impacting issues in backend services, SDKs, or infrastructure.\r\nHold cloud certifications or equivalent experience troubleshooting containerized environments (e.g., Terraform, Kubernetes).\r\nWhy join Braintrust\r\nBuild a culture of care, learning, and mutual support together\r\nSolve challenging, unknown technical issues faced by developers\r\nPave the way for future developers and peers to benefit from your experience\r\nBenefits include\r\nMedical, dental, and vision insurance\r\nDaily lunch, snacks, and beverages\r\nFlexible time off\r\nCompetitive salary and equity\r\nAI Stipend\r\nEqual opportunity\r\nBraintrust is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.\r\nJ-18808-Ljbffr","datePosted":"2026-04-09T15:39:51.358Z","dateModified":"2026-04-09T15:39:51.358Z","hiringOrganization":{"@type":"Organization","name":"Braintrust Data","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Millbrae","addressRegion":"CA","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"ef2dbb34534feceb809155b4"},"url":"https://jobsearcher.com/jobs/ef2dbb34534feceb809155b4"}}