Restaurant/Banquet Supervisor

SUMMARY: The Food and Beverage - Restaurant/Banquet Supervisor is primarily responsible for leading and supervising the outlets team. S/He will promote a safe and welcoming working environment to achieve maximum guest satisfaction. The Restaurant/Banquet Supervisor will work with the Restaurant Manager and Food & Beverage Director to ensure maximum efficiency. The Restaurant/Banquet Supervisor shall strive to provide exceptional service to both internal and external guests at all times. S/he will be responsible for exemplifying the Hotels Culture and Core Hotels & Resorts Core Values.ESSENTIAL JOB FUNCTIONS:Achieve customer satisfaction and compliance with policies/procedures in the OutletsTrain, coach and assist associates in the Food & Beverage operationsMonitor performance and recommend corrective actionAlert management of potentially serious issuesRespond to customer needs and rectify any guest issuesMonitor and control the maintenance/sanitation of the various outlets to ensure safe work environmentOversee cash handling and check/credit policies and proceduresConduct pre-shift meetings to inform staff of daily eventsPromote teamwork and quality serviceRoutinely greet guests, serve food and beverage and service other outlets departmentsPerform other duties as assigned ESSENTIAL JOB FUNCTIONS:Achieve customer satisfaction and compliance with policies/procedures in the OutletsTrain, coach and assist associates in the Food & Beverage operationsMonitor performance and recommend corrective actionAlert management of potentially serious issuesRespond to customer needs and rectify any guest issuesMonitor and control the maintenance/sanitation of the various outlets to ensure safe work environmentOversee cash handling and check/credit policies and proceduresConduct pre-shift meetings to inform staff of daily eventsPromote teamwork and quality serviceRoutinely greet guests, serve food and beverage and service other outlets departmentsPerform other duties as assigned EXPERIENCE & EDUCATION: High school diploma or equivalent educationMinimum of 2 years of employment in the F&B industryPrior hotel experience a plusHighly organized and detail-orientedExceptional guest-focusFluency in other languages beneficial JOB REQUIRMENTS: Must be a United States citizen or possess a valid work permit, be able to read, write, and speak English and have exceptional communication skills, both oral and writtenMust be able to accurately follow instructions, both verbally and writtenMust have basic computer skills, and have basic mathematical skill for report / forecast preparation and have strong problem-solving, reasoning, motivational, organizational and training skillsMust be alert to the customers needs and work well under pressureMust be professional in appearance and demeanorMust be able to work a flexible schedule which may include evenings, weekends and holidaysMust be able to manage time effectively while working with minimal supervision.Must have to the ability to work a flexible schedule that may include evenings, weekends and holidays.Must have the ability to resolve problems, conflicts in a tactful and diplomatic manner