Application Service Delivery Manager
Role descriptionJob Title - Application Service Delivery ManagerLocation - Hilliard, Ohio Work Mode: Onsite Fulltime RoleRole SummaryWe are seeking an Application Service Delivery Manager to lead end‑to‑end delivery and operations for a diverse enterprise application portfolio. The role owns service outcomes across Run, minor enhancements, backlog governance, and modernization initiatives, with a strong focus on AI‑led interventions to reduce technical debt, lower cost of ownership, improve resilience, and enhance user/persona experience.The candidate is not required to be hands‑on in all technologies but must have successfully managed a mixed application portfolio and multi‑vendor teams.Application Portfolio ScopeLegacy .NET applicationsOracle EBSOracle HCMSalesforceMicrosoft Power AppsMuleSoft integrations / APIsDevOps toolchains (CI/CD, release automation, observability)Key ResponsibilitiesOwn service delivery governance: SLA/SLOs, incident/problem/change, release readiness, and executive reportingLead portfolio planning and prioritization across Run and ChangeDrive AI‑assisted operations and delivery (AIOps, automation, intelligent ticketing, AI‑assisted testing/code analysis)Reduce technical debt and improve application health and resilienceImprove cost efficiency through rationalization, automation, and standardizationPartner with DevOps to improve delivery throughput, stability, and qualityAct as onsite single point of accountability for client stakeholders and vendorsRequired Experience & Skills10+ years in IT with 5+ years in Application/AMS Service Delivery or Portfolio LeadershipProven experience managing large, heterogeneous application estatesStrong ITIL / service management backgroundDemonstrated success with AI‑led or automation‑driven improvementsExcellent stakeholder management and executive communication skillsPreferredPrior Manufacturing industry IT delivery experienceExperience with enterprise platforms (Oracle, Salesforce, Power Platform) and integration landscapesFamiliarity with DevOps metrics (e.g., DORA), observability, and reliability practicesSuccess MeasuresSLA compliance, reduced incidents and MTTRLower technical debt and improved application healthReduced cost to run and improved delivery predictabilityImproved user/persona experience metrics Other detailsBenefits/perks listed below may vary depending on the nature of your employment with LTIMindtree (“LTIM”):Benefits and Perks:Comprehensive Medical Plan Covering Medical, Dental, VisionShort Term and Long-Term Disability Coverage401(k) Plan with Company matchLife InsuranceVacation Time, Sick Leave, Paid HolidaysPaid Paternity and Maternity LeaveThe range displayed on each job posting reflects the minimum and maximum salary target for the position across all US locations. Within the range, individual pay is determined by work location and job level and additional factors including job-related skills, experience, and relevant education or training. Depending on the position offered, other forms of compensation may be provided as part of overall compensation like an annual performance-based bonus, sales incentive pay and other forms of bonus or variable compensation.Disclaimer: The compensation and benefits information provided herein is accurate as of the date ofthis posting.LTIMindtree is an equal opportunity employer that is committed to diversity in the workplace. Ouremployment decisions are made without regard to race, color, creed, religion, sex (includingpregnancy, childbirth or related medical conditions), gender identity or expression, national origin,ancestry, age, family-care status, veteran status, marital status, civil union status, domesticpartnership status, military service, handicap or disability or history of handicap or disability, geneticinformation, atypical hereditary cellular or blood trait, union affiliation, affectional or sexual orientationor preference, or any other characteristic protected by applicable federal, state, or local law, exceptwhere such considerations are bona fide occupational qualifications permitted by law.