Customer Service Representative - Part Time

Overview:Greenshield Pest Control provides comprehensive solutions for pest-free living. We accomplish that by delivering above and beyond experiences, not only to our customers but also to our employees, partners, and communities, who we consider family.Currently, we are hiring for Customer Service Representatives. We are a growing company who proudly provides our customers with comprehensive solutions for pest-free living. We are looking to expand our office team with employees who have energetic and outgoing demeanors and those who truly enjoy providing excellent customer service. Our Customer Services Representatives, or CSRs, work closely with our internal teams to ensure our customers are satisfied with our services.If this sounds like you, come join the team and start spreading happiness by keeping bugs out of our customer’s beds, barbecues, bungalows, and businesses!For this role, we offer:Competitive hourly rate ($15.50 - 17.00)Additional compensation opportunities401K401K MatchingSick TimeSupplemental HealthResponsibilities:What will I be doing in this position?We understand that we cannot list every single task that you will do in this position, but below is an overview of our expectations:Customer Service Representatives take and handle a high volume of phone calls, emails, and SMS messages all while delivering a best-in-class customer experience. They are committed to quality and pride themselves in the details. They are friendly and upbeat when corresponding with customers and peers. The primary responsibilities of the CSR position include:Scheduling and routing Technicians to appointmentsProviding amazing customer service through multiple modes of communicationBuilding positive relationships with peers, technicians, and sales professionalsCompleting audits and running and analyzing reports, as assignedFollowing up with customers and checking for overall account satisfactionNotating detailed customer notes on accountsAm I qualified for this position?While we would love the opportunity to connect with everyone that applies, we will be focusing on those applicants that meet or exceed the qualifications below:Complete a background check/drug screenHave a commitment to honest and exceptional customer serviceBe willing to work Monday - Friday, alternating Saturdays and some holidaysSpecific consideration will be given to candidates who meet the above qualifications and:BilingualHave 6+ months of experience of customer service experience, specifically communicating using phone answering and relay systems, email and/or SMSProficient with the Microsoft Office SuiteAble to type 60 WPM