{"schemaVersion":"jobsearcher.job.v1","id":"eedceb676cffc5dbb57e10a8","url":"https://jobsearcher.com/jobs/eedceb676cffc5dbb57e10a8","canonicalUrl":"https://jobsearcher.com/jobs/eedceb676cffc5dbb57e10a8","title":"EHR Helpdesk Analyst- REMOTE","description":"EHR Helpdesk Analyst\nRTP, NC/REMOTE\n12+ Months\n\nDescription:\nThe EHR Helpdesk Analyst provides advanced technical support for the Epic electronic health record (EHR) system and related clinical applications across13 state-operated behavioral healthcare facilities.\n\nThe EHR Helpdesk Analyst provides advanced technical support for the Epic electronic health record (EHR) system and related clinical applications across 13 state-operated behavioral healthcare facilities. This role provides technical support to clinical and administrative staff, ensuring timely and accurate resolution of IT issues while promoting system reliability and end-user satisfaction.\n\nWorking as part of the centralized IT Helpdesk, the Analyst ensures prompt and effective resolution of Epic and non-Epic related issues and contributes to the stability and usability of the system in support of high-quality patient care\n\nKey Responsibilities\n\nProvide support for Epic applications, workflows, access, printing, and integration issues.\nServe as the initial point of contact for IT support issues related to Epic EHR and other healthcare IT systems.\nTroubleshoot complex application, account, and workflow issues related to Epic and other clinical systems.\nProvide basic remote desktop support for computers, printers, mobile devices, and peripherals across all facilities.\nAssist users with account provisioning, password resets, Epic access requests, and basic application troubleshooting.\nMonitor ServiceNow queues and manage incident resolution in accordance with service level agreements (SLAs).\nAssist with Epic user account provisioning, role changes, template assignments, and security access requests.\nParticipate in go-live support and system upgrade events, including Technical Dress Rehearsals (TDRs).\nCollaborate with clinical informatics, application analysts, and technical teams to ensure coordinated support.\nMaintain documentation, knowledge base articles, and standard operating procedures.\nDeliver informal user training and guidance on proper Epic use and common troubleshooting techniques.\nSupport change management and scheduled downtime communications as needed.\nEnsure adherence to HIPAA, security, and IT governance policies in all technical activities.\nEscalate critical issues and downtime events according to established protocols.","company":"Software Technology","rawCompany":"software technology","isRemote":true,"isActive":false,"createdAt":"2026-08-15T12:44:06.781Z","occupations":[{"code":"15-1232.00","title":"Computer User Support Specialists","slug":"computer-user-support-specialists"},{"code":"15-1211.00","title":"Computer Systems Analysts","slug":"computer-systems-analysts"},{"code":"15-1211.01","title":"Health Informatics Specialists","slug":"health-informatics-specialists"}],"industries":[{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"541511","title":"Custom Computer Programming Services","slug":"custom-computer-programming-services"},{"code":"621111","title":"Offices of Physicians (except Mental Health Specialists)","slug":"offices-of-physicians-except-mental-health-specialists"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"EHR Helpdesk Analyst- REMOTE","description":"EHR Helpdesk Analyst\nRTP, NC/REMOTE\n12+ Months\n\nDescription:\nThe EHR Helpdesk Analyst provides advanced technical support for the Epic electronic health record (EHR) system and related clinical applications across13 state-operated behavioral healthcare facilities.\n\nThe EHR Helpdesk Analyst provides advanced technical support for the Epic electronic health record (EHR) system and related clinical applications across 13 state-operated behavioral healthcare facilities. This role provides technical support to clinical and administrative staff, ensuring timely and accurate resolution of IT issues while promoting system reliability and end-user satisfaction.\n\nWorking as part of the centralized IT Helpdesk, the Analyst ensures prompt and effective resolution of Epic and non-Epic related issues and contributes to the stability and usability of the system in support of high-quality patient care\n\nKey Responsibilities\n\nProvide support for Epic applications, workflows, access, printing, and integration issues.\nServe as the initial point of contact for IT support issues related to Epic EHR and other healthcare IT systems.\nTroubleshoot complex application, account, and workflow issues related to Epic and other clinical systems.\nProvide basic remote desktop support for computers, printers, mobile devices, and peripherals across all facilities.\nAssist users with account provisioning, password resets, Epic access requests, and basic application troubleshooting.\nMonitor ServiceNow queues and manage incident resolution in accordance with service level agreements (SLAs).\nAssist with Epic user account provisioning, role changes, template assignments, and security access requests.\nParticipate in go-live support and system upgrade events, including Technical Dress Rehearsals (TDRs).\nCollaborate with clinical informatics, application analysts, and technical teams to ensure coordinated support.\nMaintain documentation, knowledge base articles, and standard operating procedures.\nDeliver informal user training and guidance on proper Epic use and common troubleshooting techniques.\nSupport change management and scheduled downtime communications as needed.\nEnsure adherence to HIPAA, security, and IT governance policies in all technical activities.\nEscalate critical issues and downtime events according to established protocols.","datePosted":"2026-08-15T12:44:06.781Z","dateModified":"2026-08-15T12:44:06.781Z","hiringOrganization":{"@type":"Organization","name":"Software Technology","sameAs":"https://jobsearcher.com"},"jobLocationType":"TELECOMMUTE","applicantLocationRequirements":{"@type":"Country","name":"US"},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"eedceb676cffc5dbb57e10a8"},"url":"https://jobsearcher.com/jobs/eedceb676cffc5dbb57e10a8"}}