Advanced Medical Support Assistant Imaging (Imaging)

SummaryThe incumbent serves as an Advanced Medical Support Assistant (MSA) in Radiology/Nuclear Medicine Service. The Advanced MSA works collaboratively in an interdisciplinary coordinated care delivery model within the Radiology/Nuclear Medicine Service including team huddles that are used to manage - plan - and set priorities and deadlines for meeting timeliness of scheduling imaging studies. This position is located at the Charlotte Health Care Center - 3506 West Tyvola Rd - Charlotte - NC.DutiesCoordinates with the patient - interdisciplinary team including the radiologist - technologists - and patients' referring service team - nurses - other VA medical centers - Community Care - and other agencies Notifies patients of requirements prior to appointments - including labs or x-rays and follow up care on imaging orders Monitors pre-appointment requirements to assure readiness for patient appointment/procedure including X-rays - Lab work - MRI safety screening requirements - etcGenerates data reports from the VistA Radiology Package or Fileman and uses them to manage radiology scheduling lists Coordinates patient procedures by verifying pre-procedure workup is complete and meets procedure requirements prior to procedure Interprets information provided to ensure that the correct exam as ordered by the physician is the one scheduled to be done Participates and provides input on problem solving with operational issues in team meetings - performing administrative follow up actions on orders and consults - educating providers about shared patients who are receiving care at multiple VAs or those who receive care in the community Works collaboratively with the Office of Community Care for scheduling of radiologic/nuclear medicine procedures performed in the community Gathers data on patients referred to the community and developing a report that is shared with the Office of Community Care to determine if the patients' care has been completed Effectively communicates with the Office of Community Care to ensure reports and images are received - processing orders and consults in accordance to policy and following up on outstanding consults Ensures that outside providers have prior imaging exams that are necessary for interpretation Supports patient safety standards using the correct Veterans Affairs identification of all patients using two forms of identification - name and Social Security Number or DOB Validates and updates patient demographic information - either in person during check-in or over the phone - to decrease the incidence of returned mail due to incorrect addresses and inability to contact patient by phone due to incorrect number Explains the VA's mandate to collect insurance information to Veterans - their families - and other eligible patients Collects - scans - and updates health insurance information - serving a major role in the revenue process Contributes to the revenue collection process by identifying patients with third-party insurancePromotes Veteran registration for and utilization of My HealtheVet (MHV) Schedules Veteran appointments in accordance with service procedures and policies and instructs the patients on standard preparation procedures required prior to testing Schedules appointments in the VistA scheduling package - as well as - the VistA radiology package Ensures all appointments are scheduled timely and makes every effort to meet the clinically indicated date of the provider Performs all other duties as assigned Total Rewards of a Allied Health Professional Work Schedule: Week 1: Monday - Friday 9:30am - 6pm Week 2: Monday - Tuesday - Thursday - Friday 9:30am - 6pm & Saturday 8am - 4:30pm Recruitment/Relocation Incentive: Not authorized Duty Location: South Charlotte - Charlotte HCC - 3506 W Tyvola Rd - Charlotte - NC 28208