{"schemaVersion":"jobsearcher.job.v1","id":"eeb2be621250c08ccb7c52d4","url":"https://jobsearcher.com/jobs/eeb2be621250c08ccb7c52d4","canonicalUrl":"https://jobsearcher.com/jobs/eeb2be621250c08ccb7c52d4","title":"Java Support Engineer","description":"Java Support Engineer at Dotcms. About the role As a Java Support Engineer at Dotcms, you will play a crucial role in ensuring the seamless operation of our content management system. Your primary responsibility will be to provide technical assistance and support to our clients, helping them resolve any issues they encounter while using our platform. You will collaborate closely with our development team to troubleshoot problems, implement solutions, and enhance the overall user experience. This position is ideal for someone who is passionate about technology and enjoys solving complex problems in a fast-paced environment.\r\nKey facts Location: Clifton, South Karachi, Karachi\r\nEngagement: Full-time\r\nSalary: Competitive, based on experience\r\nVisa: Sponsorship available for qualified candidates\r\nWhat you'll do Provide first-line support to clients using the Dotcms platform, addressing inquiries and resolving technical issues in a timely manner.\r\nAnalyze and diagnose problems reported by users, utilizing your Java expertise to identify root causes and implement effective solutions.\r\nCollaborate with the development team to escal complex issues and contribute to the resolution process, ensuring that client concerns are addressed efficiently.\r\nDocument all support interactions and solutions in our ticketing system to maintain a comprehensive knowledge base for future reference.\r\nConduct thorough testing of software updates and patches to ensure that they do not introduce new issues before deployment.\r\nAssist in the creation and maintenance of technical documentation, including user guides, FAQs, and troubleshooting manuals.\r\nProvide training and support to clients on new features and functionalities of the Dotcms platform, ensuring they maximize the value of our software.\r\nParticipate in regular team meetings to discuss ongoing issues, share knowledge, and contribute to the continuous improvement of our support processes.\r\nStay updated on industry trends and advancements in Java technology to enhance your skills and provide the best possible support to our clients.\r\nEngage with clients to gather feedback on their experiences with Dotcms, using this information to inform future product development and enhancements.\r\nCollaborate with cross-functional teams, including sales and marketing, to provide technical insights that can help improve customer satisfaction and retention.\r\nContribute to the development of automated tools and scripts to streamline support processes and improve efficiency.\r\nRequirements Bachelor's degree in Computer Science, Information Technology, or a related field.\r\nA minimum of 3 years of experience in a technical support role, preferably with a focus on Java applications.\r\nStrong understanding of Java programming and experience with Java frameworks, such as Spring or Hibernate.\r\nFamiliarity with web technologies, including HTML, CSS, and JavaScript, as well as web servers and databases.\r\nExcellent problem-solving skills and the ability to think critically under pressure.\r\nStrong communication skills, both written and verbal, with the ability to explain technical concepts to non-technical users.\r\nExperience with ticketing systems and customer relationship management (CRM) tools.\r\nAbility to work independently and as part of a team, demonstrating a proactive approach to challenges.\r\nWillingness to learn new technologies and adapt to changing environments.\r\nNice to have Experience with content management systems, particularly Dotcms or similar platforms.\r\nFamiliarity with cloud services and deployment models, such as AWS or Azure.\r\nKnowledge of Agile methodologies and experience working in an Agile environment.\r\nUnderstanding of DevOps practices and tools, including CI/CD pipelines.\r\nPrevious experience in a customer-facing role, particularly in a technical capacity.\r\nSkills & tools Proficiency in Java and related frameworks.\r\nExperience with SQL and database management systems.\r\nFamiliarity with version control systems, such as Git.\r\nKnowledge of web server technologies, including Apache or Nginx.\r\nStrong analytical skills and attention to detail.\r\nPractical notes This position is based in Clifton, South Karachi, Karachi, and requires the ability to work full-time.\r\nCandidates must be eligible to work in Pakistan, with visa sponsorship available for qualified individuals.\r\nThe role may require occasional on-call support during off-hours to address urgent client issues.\r\nJ-18808-Ljbffr","company":"Dotcms","rawCompany":"dotcms","city":"Clifton Park","state":"NY","isRemote":false,"isActive":false,"createdAt":"2026-08-12T00:45:46.510Z","occupations":[{"code":"15-1252.00","title":"Software Developers","slug":"software-developers"},{"code":"15-1232.00","title":"Computer User Support Specialists","slug":"computer-user-support-specialists"},{"code":"15-1211.00","title":"Computer Systems Analysts","slug":"computer-systems-analysts"}],"industries":[{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"513210","title":"Software Publishers","slug":"software-publishers"},{"code":"541511","title":"Custom Computer Programming Services","slug":"custom-computer-programming-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Java Support Engineer","description":"Java Support Engineer at Dotcms. About the role As a Java Support Engineer at Dotcms, you will play a crucial role in ensuring the seamless operation of our content management system. Your primary responsibility will be to provide technical assistance and support to our clients, helping them resolve any issues they encounter while using our platform. You will collaborate closely with our development team to troubleshoot problems, implement solutions, and enhance the overall user experience. This position is ideal for someone who is passionate about technology and enjoys solving complex problems in a fast-paced environment.\r\nKey facts Location: Clifton, South Karachi, Karachi\r\nEngagement: Full-time\r\nSalary: Competitive, based on experience\r\nVisa: Sponsorship available for qualified candidates\r\nWhat you'll do Provide first-line support to clients using the Dotcms platform, addressing inquiries and resolving technical issues in a timely manner.\r\nAnalyze and diagnose problems reported by users, utilizing your Java expertise to identify root causes and implement effective solutions.\r\nCollaborate with the development team to escal complex issues and contribute to the resolution process, ensuring that client concerns are addressed efficiently.\r\nDocument all support interactions and solutions in our ticketing system to maintain a comprehensive knowledge base for future reference.\r\nConduct thorough testing of software updates and patches to ensure that they do not introduce new issues before deployment.\r\nAssist in the creation and maintenance of technical documentation, including user guides, FAQs, and troubleshooting manuals.\r\nProvide training and support to clients on new features and functionalities of the Dotcms platform, ensuring they maximize the value of our software.\r\nParticipate in regular team meetings to discuss ongoing issues, share knowledge, and contribute to the continuous improvement of our support processes.\r\nStay updated on industry trends and advancements in Java technology to enhance your skills and provide the best possible support to our clients.\r\nEngage with clients to gather feedback on their experiences with Dotcms, using this information to inform future product development and enhancements.\r\nCollaborate with cross-functional teams, including sales and marketing, to provide technical insights that can help improve customer satisfaction and retention.\r\nContribute to the development of automated tools and scripts to streamline support processes and improve efficiency.\r\nRequirements Bachelor's degree in Computer Science, Information Technology, or a related field.\r\nA minimum of 3 years of experience in a technical support role, preferably with a focus on Java applications.\r\nStrong understanding of Java programming and experience with Java frameworks, such as Spring or Hibernate.\r\nFamiliarity with web technologies, including HTML, CSS, and JavaScript, as well as web servers and databases.\r\nExcellent problem-solving skills and the ability to think critically under pressure.\r\nStrong communication skills, both written and verbal, with the ability to explain technical concepts to non-technical users.\r\nExperience with ticketing systems and customer relationship management (CRM) tools.\r\nAbility to work independently and as part of a team, demonstrating a proactive approach to challenges.\r\nWillingness to learn new technologies and adapt to changing environments.\r\nNice to have Experience with content management systems, particularly Dotcms or similar platforms.\r\nFamiliarity with cloud services and deployment models, such as AWS or Azure.\r\nKnowledge of Agile methodologies and experience working in an Agile environment.\r\nUnderstanding of DevOps practices and tools, including CI/CD pipelines.\r\nPrevious experience in a customer-facing role, particularly in a technical capacity.\r\nSkills & tools Proficiency in Java and related frameworks.\r\nExperience with SQL and database management systems.\r\nFamiliarity with version control systems, such as Git.\r\nKnowledge of web server technologies, including Apache or Nginx.\r\nStrong analytical skills and attention to detail.\r\nPractical notes This position is based in Clifton, South Karachi, Karachi, and requires the ability to work full-time.\r\nCandidates must be eligible to work in Pakistan, with visa sponsorship available for qualified individuals.\r\nThe role may require occasional on-call support during off-hours to address urgent client issues.\r\nJ-18808-Ljbffr","datePosted":"2026-08-12T00:45:46.510Z","dateModified":"2026-08-12T00:45:46.510Z","hiringOrganization":{"@type":"Organization","name":"Dotcms","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Clifton Park","addressRegion":"NY","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"eeb2be621250c08ccb7c52d4"},"url":"https://jobsearcher.com/jobs/eeb2be621250c08ccb7c52d4"}}