{"schemaVersion":"jobsearcher.job.v1","id":"eea9a14f9ac745404eecf387","url":"https://jobsearcher.com/jobs/eea9a14f9ac745404eecf387","canonicalUrl":"https://jobsearcher.com/jobs/eea9a14f9ac745404eecf387","title":"Remote Program Performance & Analytics Analyst","description":"Working Solutions is seeking a dedicated QA analyst to monitor and review performance of agents, ensuring adherence to quality guidelines and documenting internal processes. This role focuses on agent engagement, call mechanics, and quality interactions across voice and digital channels to drive top results for client contracts. Qualifications include 5+ years in contact center operations and 2+ years as a data analyst, with strong data interpretation and presentation of trends. #J-18808-Ljbffr","company":"Working Solutions","rawCompany":"working solutions","isRemote":true,"isActive":false,"createdAt":"2026-10-23T11:55:40.985Z","occupations":[{"code":"19-4099.01","title":"Quality Control Analysts","slug":"quality-control-analysts"},{"code":"11-3051.01","title":"Quality Control Systems Managers","slug":"quality-control-systems-managers"},{"code":"15-1253.00","title":"Software Quality Assurance Analysts and Testers","slug":"software-quality-assurance-analysts-and-testers"}],"industries":[{"code":"561422","title":"Telemarketing Bureaus and Other Contact Centers","slug":"telemarketing-bureaus-and-other-contact-centers"},{"code":"541618","title":"Other Management Consulting Services","slug":"other-management-consulting-services"},{"code":"541611","title":"Administrative Management and General Management Consulting Services","slug":"administrative-management-and-general-management-consulting-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Remote Program Performance & Analytics Analyst","description":"Working Solutions is seeking a dedicated QA analyst to monitor and review performance of agents, ensuring adherence to quality guidelines and documenting internal processes. This role focuses on agent engagement, call mechanics, and quality interactions across voice and digital channels to drive top results for client contracts. Qualifications include 5+ years in contact center operations and 2+ years as a data analyst, with strong data interpretation and presentation of trends. #J-18808-Ljbffr","datePosted":"2026-10-23T11:55:40.985Z","dateModified":"2026-10-23T11:55:40.985Z","hiringOrganization":{"@type":"Organization","name":"Working Solutions","sameAs":"https://jobsearcher.com"},"jobLocationType":"TELECOMMUTE","applicantLocationRequirements":{"@type":"Country","name":"US"},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"eea9a14f9ac745404eecf387"},"url":"https://jobsearcher.com/jobs/eea9a14f9ac745404eecf387"}}