{"schemaVersion":"jobsearcher.job.v1","id":"eea767fd8feeeb5ab2265d4e","url":"https://jobsearcher.com/jobs/eea767fd8feeeb5ab2265d4e","canonicalUrl":"https://jobsearcher.com/jobs/eea767fd8feeeb5ab2265d4e","title":"CX Outbound Solution Engineer","description":"At NiCE, we don't limit our challenges. We challenge our limits. Always. We're ambitious. We're game changers. And we play to win. We set the highest standards and execute beyond them. And if you're like us, we can offer you the ultimate career opportunity that will light a fire within you.\nSo, what's the role all about?\nA NiCE CX Outbound Solution Engineer specializes in designing and deploying outbound contact center solutions that drive operational efficiency, regulatory compliance, and customer engagement. This role blends deep knowledge of outbound campaign orchestration with modern CCaaS platforms and AI/ML technologies. Ideal candidates bring hands-on operational experience in contact centers and a strong understanding of outbound regulations and strategies.\nHow will you make an impact?\nCollaborate with sales and product teams to understand customer requirements and translate them into AI and CCaaS solution architectures.\nDesign and demonstrate outbound campaign workflows, including dialing strategies, segmentation, and contact cadence.\nDesign AI flows using different tools (low code-no code designer, vibe coding, scripting)\nPresent technical solutions to both technical and non-technical stakeholders.\nLead proof-of-value (PoV) and pilot implementations focused on outbound use cases.\nDeep knowledge of CCaaS platform integrations with CRM, telephony, and campaign management tools.\nDeep knowledge of conversational AI and virtual agent solutions.\nHave you got what it takes?\nOutbound Contact Center Expertise: Deep understanding of campaign orchestration, dialing modes (predictive, preview, progressive), and contact strategies.\nRegulatory Knowledge: Familiarity with outbound compliance frameworks including OFCOM (UK), FDCPA, CFPB, TCPA (US).\nOperational Experience: Prior hands-on experience in contact center operations, ideally in outbound environments.\nCCaaS Platforms: Experience with NiCE, Genesys, Five9, Alvaria, TCN or similar.\nAI/ML Awareness: Understanding of how AI can enhance outbound operations (e.g., call outcome prediction, agent coaching).\nSolution Architecture: Ability to design scalable outbound solutions that integrate with CRM, compliance systems, and analytics platforms.\nCommunication: Skilled in translating technical and regulatory concepts for diverse stakeholders.\nEthical AI Awareness: Understands responsible AI use in outbound contexts, including consent and fairness.\nYou will have an advantage if you also have:\nBachelor's or Master's in Computer Science, Data Science, or related field.\nAt least 2 years in a technical pre-sales or outbound contact center.\nExperience with outbound CCaaS deployments, compliance-driven workflows, or consulting engagements.\nWhat's in it for you?\nJoin an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr!\nRequisition ID: 10585\nReporting into: Director of Presales\nRole Type: Individual Contributor\nAbout NiCE\nNICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.\nKnown as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.\nNiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.","company":"Nice0a1ef543","rawCompany":"nice0a1ef543","city":"Remote","state":"OR","isRemote":false,"isActive":false,"createdAt":"2026-08-05T11:55:32.066Z","occupations":[{"code":"41-3091.00","title":"Sales Representatives of Services, Except Advertising, Insurance, Financial Services, and Travel","slug":"sales-representatives-of-services-except-advertising-insurance-financial-services-and-travel"},{"code":"41-9031.00","title":"Sales Engineers","slug":"sales-engineers"},{"code":"43-4051.00","title":"Customer Service Representatives","slug":"customer-service-representatives"}],"industries":[{"code":"541511","title":"Custom Computer Programming Services","slug":"custom-computer-programming-services"},{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"513210","title":"Software Publishers","slug":"software-publishers"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"CX Outbound Solution Engineer","description":"At NiCE, we don't limit our challenges. We challenge our limits. Always. We're ambitious. We're game changers. And we play to win. We set the highest standards and execute beyond them. And if you're like us, we can offer you the ultimate career opportunity that will light a fire within you.\nSo, what's the role all about?\nA NiCE CX Outbound Solution Engineer specializes in designing and deploying outbound contact center solutions that drive operational efficiency, regulatory compliance, and customer engagement. This role blends deep knowledge of outbound campaign orchestration with modern CCaaS platforms and AI/ML technologies. Ideal candidates bring hands-on operational experience in contact centers and a strong understanding of outbound regulations and strategies.\nHow will you make an impact?\nCollaborate with sales and product teams to understand customer requirements and translate them into AI and CCaaS solution architectures.\nDesign and demonstrate outbound campaign workflows, including dialing strategies, segmentation, and contact cadence.\nDesign AI flows using different tools (low code-no code designer, vibe coding, scripting)\nPresent technical solutions to both technical and non-technical stakeholders.\nLead proof-of-value (PoV) and pilot implementations focused on outbound use cases.\nDeep knowledge of CCaaS platform integrations with CRM, telephony, and campaign management tools.\nDeep knowledge of conversational AI and virtual agent solutions.\nHave you got what it takes?\nOutbound Contact Center Expertise: Deep understanding of campaign orchestration, dialing modes (predictive, preview, progressive), and contact strategies.\nRegulatory Knowledge: Familiarity with outbound compliance frameworks including OFCOM (UK), FDCPA, CFPB, TCPA (US).\nOperational Experience: Prior hands-on experience in contact center operations, ideally in outbound environments.\nCCaaS Platforms: Experience with NiCE, Genesys, Five9, Alvaria, TCN or similar.\nAI/ML Awareness: Understanding of how AI can enhance outbound operations (e.g., call outcome prediction, agent coaching).\nSolution Architecture: Ability to design scalable outbound solutions that integrate with CRM, compliance systems, and analytics platforms.\nCommunication: Skilled in translating technical and regulatory concepts for diverse stakeholders.\nEthical AI Awareness: Understands responsible AI use in outbound contexts, including consent and fairness.\nYou will have an advantage if you also have:\nBachelor's or Master's in Computer Science, Data Science, or related field.\nAt least 2 years in a technical pre-sales or outbound contact center.\nExperience with outbound CCaaS deployments, compliance-driven workflows, or consulting engagements.\nWhat's in it for you?\nJoin an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr!\nRequisition ID: 10585\nReporting into: Director of Presales\nRole Type: Individual Contributor\nAbout NiCE\nNICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.\nKnown as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.\nNiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.","datePosted":"2026-08-05T11:55:32.066Z","dateModified":"2026-08-05T11:55:32.066Z","hiringOrganization":{"@type":"Organization","name":"Nice0a1ef543","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Remote","addressRegion":"OR","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"eea767fd8feeeb5ab2265d4e"},"url":"https://jobsearcher.com/jobs/eea767fd8feeeb5ab2265d4e"}}