{"schemaVersion":"jobsearcher.job.v1","id":"ee86e5520c8c2abcfdf1cd52","url":"https://jobsearcher.com/jobs/ee86e5520c8c2abcfdf1cd52","canonicalUrl":"https://jobsearcher.com/jobs/ee86e5520c8c2abcfdf1cd52","title":"Technical Lead, End User Services","description":"Overview\nAs Technical Lead for End User Services, you will steer global endpoint management and collaboration tools to support a 15,000+ device footprint. You’ll lead a small team and partner with MSPs to enforce standards across Windows, macOS, and mobile platforms, driving automation and user experience improvements. The role focuses on consolidating tools and ensuring readiness for enterprise initiatives, including M&A integration. You will shape the End User Services roadmap and deliver measurable improvements in service delivery.\n\nCompensation / Benefitsremote workmedical insurancedental insurancebasic life and disability insurance401k retirement planpaid time off (PTO) and holidays\nResponsibilitiesSet global governance for endpoint provisioning and lifecycle across Windows, macOS, and mobile (Intune, Autopilot, SOTI)Own collaboration tool governance and roadmap (Teams, OneDrive, M365, SharePoint, Entra)Manage MSPs and external vendors with defined SLAs, KPIs, and accountabilityOversee patching and vulnerability remediation across diverse environments and standardize tooling (Intune, Qualys, SCCM)Lead high-impact projects such as device management consolidation and license optimizationSponsor compatibility testing and endpoint readiness for enterprise initiatives (e.g., WMS conversions)Develop and execute a 3–5 year End User Services strategyMentor three global team members and foster cross-time-zone collaborationDrive Nexthink mastery for device monitoring and end-user experience improvementsSupport IT governance in automation and desktop engineering initiativesContribute to policy enforcement and lifecycle management across the UEM stack\nKey requirements7+ years in technical roles focused on endpoint management and enterprise ITProven experience managing MSPs and external vendorsDeep familiarity with Intune, Autopilot, SOTI, NexThinkExpertise in Nexthink for DEX experienceStrong understanding of collaboration tools (Office 365, Teams, Slack, Box)Advanced scripting, software packaging, and process automation (e.g., UiPath, ServiceNow)Background in patch management, desktop engineering, and security best practicesExposure to M&A integration and cross-platform standardizationCross-functional collaborationStrategic mindset with execution biasGlobal team leadership and mentorshipIntuneAutopilotSOTI","company":"Lineage Logistics","rawCompany":"lineage logistics","city":"Everett","state":"WA","isRemote":false,"isActive":false,"createdAt":"2026-09-15T05:05:55.017Z","occupations":[{"code":"11-3021.00","title":"Computer and Information Systems Managers","slug":"computer-and-information-systems-managers"},{"code":"15-1244.00","title":"Network and Computer Systems Administrators","slug":"network-and-computer-systems-administrators"},{"code":"15-1232.00","title":"Computer User Support Specialists","slug":"computer-user-support-specialists"}],"industries":[{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"513210","title":"Software Publishers","slug":"software-publishers"},{"code":"541511","title":"Custom Computer Programming Services","slug":"custom-computer-programming-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Technical Lead, End User Services","description":"Overview\nAs Technical Lead for End User Services, you will steer global endpoint management and collaboration tools to support a 15,000+ device footprint. You’ll lead a small team and partner with MSPs to enforce standards across Windows, macOS, and mobile platforms, driving automation and user experience improvements. The role focuses on consolidating tools and ensuring readiness for enterprise initiatives, including M&A integration. You will shape the End User Services roadmap and deliver measurable improvements in service delivery.\n\nCompensation / Benefitsremote workmedical insurancedental insurancebasic life and disability insurance401k retirement planpaid time off (PTO) and holidays\nResponsibilitiesSet global governance for endpoint provisioning and lifecycle across Windows, macOS, and mobile (Intune, Autopilot, SOTI)Own collaboration tool governance and roadmap (Teams, OneDrive, M365, SharePoint, Entra)Manage MSPs and external vendors with defined SLAs, KPIs, and accountabilityOversee patching and vulnerability remediation across diverse environments and standardize tooling (Intune, Qualys, SCCM)Lead high-impact projects such as device management consolidation and license optimizationSponsor compatibility testing and endpoint readiness for enterprise initiatives (e.g., WMS conversions)Develop and execute a 3–5 year End User Services strategyMentor three global team members and foster cross-time-zone collaborationDrive Nexthink mastery for device monitoring and end-user experience improvementsSupport IT governance in automation and desktop engineering initiativesContribute to policy enforcement and lifecycle management across the UEM stack\nKey requirements7+ years in technical roles focused on endpoint management and enterprise ITProven experience managing MSPs and external vendorsDeep familiarity with Intune, Autopilot, SOTI, NexThinkExpertise in Nexthink for DEX experienceStrong understanding of collaboration tools (Office 365, Teams, Slack, Box)Advanced scripting, software packaging, and process automation (e.g., UiPath, ServiceNow)Background in patch management, desktop engineering, and security best practicesExposure to M&A integration and cross-platform standardizationCross-functional collaborationStrategic mindset with execution biasGlobal team leadership and mentorshipIntuneAutopilotSOTI","datePosted":"2026-09-15T05:05:55.017Z","dateModified":"2026-09-15T05:05:55.017Z","hiringOrganization":{"@type":"Organization","name":"Lineage Logistics","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Everett","addressRegion":"WA","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"ee86e5520c8c2abcfdf1cd52"},"url":"https://jobsearcher.com/jobs/ee86e5520c8c2abcfdf1cd52"}}