{"schemaVersion":"jobsearcher.job.v1","id":"ee5e99bdada408b5a015aa65","url":"https://jobsearcher.com/jobs/ee5e99bdada408b5a015aa65","canonicalUrl":"https://jobsearcher.com/jobs/ee5e99bdada408b5a015aa65","title":"Software Technical Trainer","description":"The Opportunity\r\nThis is more than just a training role; it is your chance to restore and redefine core delivery capacity within a rapidly growing customer implementation lifecycle. As a Technical Trainer, you will solve critical adoption challenges by bridging the gap between project implementation and independent customer success, ensuring our users don't just observe workflows but master them. You'll join a team where you have genuine creative autonomy to design content, high visibility across complex SaaS platforms, and the agency to raise the quality bar for how we empower our global customer base.\r\nWhat You'll Do\r\nAs the Technical Trainer , you will hit the ground running by stepping into a meaningfully updated delivery model that anchors training directly to active implementation milestones, from kickoff through hypercare. You will transition away from building content in isolation to working inside active customer projects, ensuring that every training session is tailored to real-world scenarios and shifting customer priorities.\r\nYou'll play a key role in driving measurable impact by owning a recurring cadence of customer training and developing hands-on, scenario-based programs that reflect actual customer workflows. Your work will involve collaborating closely with Solution Delivery and Customer Success teams to identify training gaps and propose proactive solutions that drive long-term adoption. By bringing a consulting mindset to every engagement, you'll listen to customer needs and translate them into effective learning experiences that elevate what's possible for our users.\r\nThe Skills You'll Have\r\nTraining Delivery & Facilitation\r\nDeliver live Instructor Led Training (ILT) and Virtual Instructor Led Training (VILT) using hands-on, scenario-based exercises tailored to end-user and admin-level audiences, adjusting facilitation pace and approach in real time based on learner engagement and comprehension.\r\nSupport participants through live exercises and ambiguous situations, maintaining focus on learning objectives and making sound decisions when priorities or conditions shift mid-engagement.\r\nFacilitate train-the-trainer sessions that equip customer-side trainers to carry material forward independently\r\nApply adult learning principles and a learner-centered mindset to design and deliver experiences that prioritize genuine skill transfer over content coverage.\r\nBring intellectual curiosity and a commitment to continuous growth, developing expertise in both the platform and the practice of education while maintaining resilience when conditions are ambiguous or priorities shift.\r\nInstructional Content Development\r\nCollaborate with SMEs to extract complex workflows and transform them into practical, scenario-based learning activities, including live exercises, facilitator guides, participant workbooks, job aids, and workflow videos.\r\nDevelop training content in multiple languages and build repeatable facilitation guides and activity banks that can be reused or customized across customer engagements.\r\nConsult on learning context and audience, and design materials that intentionally distinguish between live, exercise-based delivery and self-paced consumption, ensuring each format serves its intended purpose.\r\nSolicit feedback from learners and stakeholders post-delivery and use it to iterate on content quality, relevance, and overall program effectiveness.\r\nTrack content performance and learner outcomes to identify patterns, surface improvement opportunities, and inform ongoing program development.\r\nTechnical Aptitude & SaaS Platform Fluency\r\nNavigate and demonstrate SaaS platforms confidently in live environments, including troubleshooting unexpected software behavior and explaining admin concepts such as user permissions, object configuration, and workflow rules within a training context.\r\nApply a strong understanding of Salesforce-based platforms or similar technical backgrounds to answer configuration-level questions accurately and support learners through complex workflows.\r\nUtilize an LMS to deploy, organize, and track learner progress, interpreting data and metrics to surface adoption trends and recommend targeted interventions.\r\nOperate effectively within structured implementation methodologies, delivering training during key project phases such as UAT and go-live.\r\nCommunication & Stakeholder Management\r\nAdjust communication depth and tone for different audiences, from executive sponsors to field technicians, and represent the education function confidently in customer-facing project conversations.\r\nManage a pipeline of concurrent training engagements independently, communicating proactively when timelines are at risk and coordinating cross-functionally with Solution Delivery and Customer Success teams without creating unnecessary overhead.\r\nRecognise the boundaries of education scope, advocate clearly when requests fall outside of it, and elevate appropriately rather than absorbing unchecked scope.\r\nWithin 90 Days, You'll:\r\nComplete Sitetracker Project Management Admin Certification and successfully shadow core implementation training sessions.\r\nDeliver supported end-user training sessions alongside a senior team member, building familiarity with the facilitation structure, hands-on exercise format, and session documentation requirements.\r\nEstablish working relationships with the Solution Delivery and Customer Success teams to begin coordinating training for active projects.\r\nDemonstrate consistent follow-through on all administrative responsibilities: timecards, session notes, and customer summaries submitted on time without reminders.\r\nWithin 180 Days, You'll:\r\nOwn and independently deliver a full end-user training engagement from prep through post-session follow-up, including hands-on scenario-based exercises built around real customer workflows.\r\nManage a full pipeline of concurrent customer training engagements independently, maintaining all required documentation and follow-up.\r\nDesign or significantly update at least one training module in collaboration with a SME, producing materials others on the team can pick up and deliver.\r\nBegin cross-training on Admin certification course content in preparation for supporting or co-facilitating Admin-level sessions.\r\nWithin 365 Days, You'll:\r\nAttain Salesforce Certified Platform Administrator\r\nDeliver at least one train-the-trainer session, equipping a customer-side trainer to carry a program forward independently.\r\nIdentify a gap in the current training catalog or delivery model, propose a solution, and build or pilot it.\r\nOperate as a fully independent contributor across a full project portfolio, with minimal reliance on reminders for administrative follow-through and a track record of proactive stakeholder communication.\r\n$70,000 - $90,000 a year\r\n70,000-90,000 base salary + 10% bonus plan\r\nThe actual compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience.\r\nJ-18808-Ljbffr","company":"Sitetracker","rawCompany":"sitetracker","city":"Wausau","state":"WI","isRemote":false,"isActive":false,"createdAt":"2026-08-08T01:45:54.337Z","occupations":[{"code":"13-1151.00","title":"Training and Development Specialists","slug":"training-and-development-specialists"},{"code":"11-3131.00","title":"Training and Development Managers","slug":"training-and-development-managers"},{"code":"15-1252.00","title":"Software Developers","slug":"software-developers"}],"industries":[{"code":"611420","title":"Computer Training","slug":"computer-training"},{"code":"611430","title":"Professional and Management Development Training","slug":"professional-and-management-development-training"},{"code":"513210","title":"Software Publishers","slug":"software-publishers"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Software Technical Trainer","description":"The Opportunity\r\nThis is more than just a training role; it is your chance to restore and redefine core delivery capacity within a rapidly growing customer implementation lifecycle. As a Technical Trainer, you will solve critical adoption challenges by bridging the gap between project implementation and independent customer success, ensuring our users don't just observe workflows but master them. You'll join a team where you have genuine creative autonomy to design content, high visibility across complex SaaS platforms, and the agency to raise the quality bar for how we empower our global customer base.\r\nWhat You'll Do\r\nAs the Technical Trainer , you will hit the ground running by stepping into a meaningfully updated delivery model that anchors training directly to active implementation milestones, from kickoff through hypercare. You will transition away from building content in isolation to working inside active customer projects, ensuring that every training session is tailored to real-world scenarios and shifting customer priorities.\r\nYou'll play a key role in driving measurable impact by owning a recurring cadence of customer training and developing hands-on, scenario-based programs that reflect actual customer workflows. Your work will involve collaborating closely with Solution Delivery and Customer Success teams to identify training gaps and propose proactive solutions that drive long-term adoption. By bringing a consulting mindset to every engagement, you'll listen to customer needs and translate them into effective learning experiences that elevate what's possible for our users.\r\nThe Skills You'll Have\r\nTraining Delivery & Facilitation\r\nDeliver live Instructor Led Training (ILT) and Virtual Instructor Led Training (VILT) using hands-on, scenario-based exercises tailored to end-user and admin-level audiences, adjusting facilitation pace and approach in real time based on learner engagement and comprehension.\r\nSupport participants through live exercises and ambiguous situations, maintaining focus on learning objectives and making sound decisions when priorities or conditions shift mid-engagement.\r\nFacilitate train-the-trainer sessions that equip customer-side trainers to carry material forward independently\r\nApply adult learning principles and a learner-centered mindset to design and deliver experiences that prioritize genuine skill transfer over content coverage.\r\nBring intellectual curiosity and a commitment to continuous growth, developing expertise in both the platform and the practice of education while maintaining resilience when conditions are ambiguous or priorities shift.\r\nInstructional Content Development\r\nCollaborate with SMEs to extract complex workflows and transform them into practical, scenario-based learning activities, including live exercises, facilitator guides, participant workbooks, job aids, and workflow videos.\r\nDevelop training content in multiple languages and build repeatable facilitation guides and activity banks that can be reused or customized across customer engagements.\r\nConsult on learning context and audience, and design materials that intentionally distinguish between live, exercise-based delivery and self-paced consumption, ensuring each format serves its intended purpose.\r\nSolicit feedback from learners and stakeholders post-delivery and use it to iterate on content quality, relevance, and overall program effectiveness.\r\nTrack content performance and learner outcomes to identify patterns, surface improvement opportunities, and inform ongoing program development.\r\nTechnical Aptitude & SaaS Platform Fluency\r\nNavigate and demonstrate SaaS platforms confidently in live environments, including troubleshooting unexpected software behavior and explaining admin concepts such as user permissions, object configuration, and workflow rules within a training context.\r\nApply a strong understanding of Salesforce-based platforms or similar technical backgrounds to answer configuration-level questions accurately and support learners through complex workflows.\r\nUtilize an LMS to deploy, organize, and track learner progress, interpreting data and metrics to surface adoption trends and recommend targeted interventions.\r\nOperate effectively within structured implementation methodologies, delivering training during key project phases such as UAT and go-live.\r\nCommunication & Stakeholder Management\r\nAdjust communication depth and tone for different audiences, from executive sponsors to field technicians, and represent the education function confidently in customer-facing project conversations.\r\nManage a pipeline of concurrent training engagements independently, communicating proactively when timelines are at risk and coordinating cross-functionally with Solution Delivery and Customer Success teams without creating unnecessary overhead.\r\nRecognise the boundaries of education scope, advocate clearly when requests fall outside of it, and elevate appropriately rather than absorbing unchecked scope.\r\nWithin 90 Days, You'll:\r\nComplete Sitetracker Project Management Admin Certification and successfully shadow core implementation training sessions.\r\nDeliver supported end-user training sessions alongside a senior team member, building familiarity with the facilitation structure, hands-on exercise format, and session documentation requirements.\r\nEstablish working relationships with the Solution Delivery and Customer Success teams to begin coordinating training for active projects.\r\nDemonstrate consistent follow-through on all administrative responsibilities: timecards, session notes, and customer summaries submitted on time without reminders.\r\nWithin 180 Days, You'll:\r\nOwn and independently deliver a full end-user training engagement from prep through post-session follow-up, including hands-on scenario-based exercises built around real customer workflows.\r\nManage a full pipeline of concurrent customer training engagements independently, maintaining all required documentation and follow-up.\r\nDesign or significantly update at least one training module in collaboration with a SME, producing materials others on the team can pick up and deliver.\r\nBegin cross-training on Admin certification course content in preparation for supporting or co-facilitating Admin-level sessions.\r\nWithin 365 Days, You'll:\r\nAttain Salesforce Certified Platform Administrator\r\nDeliver at least one train-the-trainer session, equipping a customer-side trainer to carry a program forward independently.\r\nIdentify a gap in the current training catalog or delivery model, propose a solution, and build or pilot it.\r\nOperate as a fully independent contributor across a full project portfolio, with minimal reliance on reminders for administrative follow-through and a track record of proactive stakeholder communication.\r\n$70,000 - $90,000 a year\r\n70,000-90,000 base salary + 10% bonus plan\r\nThe actual compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience.\r\nJ-18808-Ljbffr","datePosted":"2026-08-08T01:45:54.337Z","dateModified":"2026-08-08T01:45:54.337Z","hiringOrganization":{"@type":"Organization","name":"Sitetracker","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Wausau","addressRegion":"WI","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"ee5e99bdada408b5a015aa65"},"url":"https://jobsearcher.com/jobs/ee5e99bdada408b5a015aa65"}}