{"schemaVersion":"jobsearcher.job.v1","id":"ee5084740fa638f41e81ed25","url":"https://jobsearcher.com/jobs/ee5084740fa638f41e81ed25","canonicalUrl":"https://jobsearcher.com/jobs/ee5084740fa638f41e81ed25","title":"Engineering Tech Analyst","description":"The Technical Support Engineer serves as the troubleshooting lead. This role is responsible for diagnosing complex technical issues, guiding real-time troubleshooting forums, leading root cause investigations, and driving resolution across customer support, engineering, quality, installer, and supplier teams. This role is also accountable for turning technical learnings into scalable knowledge. The engineer will create technical bulletins, troubleshooting one-pagers, service guidance, installation manual updates, and troubleshooting manuals to improve operational efficiency and customer outcomes.\n\nRESPONSIBILITIES\nAdvanced Technical Troubleshooting & Issue Resolution\nServe as the primary technical escalation resource for customer and installation issues.\nLead live troubleshooting forums with Technical Advisors, customer tech support teams, engineering, quality, suppliers, installers, and other stakeholders.\nDiagnose complex issues involving home energy products, EV charging equipment, energy storage, commissioning, connectivity, software behavior, mobile app interactions, and integrated system performance.\nReview diagnostic data, installation details, system logs, photos, telemetry, case history, and supplier or engineering inputs to identify likely root cause.\nDrive issue containment, resolution planning, corrective actions, and closure recommendations for escalated technical concerns.\nHelp establish consistent troubleshooting paths, escalation criteria, and issue resolution expectations across support channels.\nProduct Quality and Continuous Improvement\nPartner with engineering, quality, field operations, suppliers, installers, and support teams to resolve complex product issues and align corrective actions.\nAct as the technical bridge between customer-facing support teams and internal product organizations.\nRepresent field, customer, and support learnings in product design reviews, quality reviews, launch readiness discussions, and issue prevention activities.\nUse field and support data to identify recurring issues, documentation gaps, training needs, diagnostic tool requirements, and customer experience improvements.\nPromote continuous improvement focused on faster resolution, stronger product reliability, better serviceability, and improved support efficiency.\nTechnical Documentation & Knowledge Management\nCreate and maintain technical bulletins that communicate known issues, diagnostic steps, repair guidance, and containment actions.\nDevelop concise troubleshooting one-pagers, decision trees, quick-reference guides, and support playbooks for Technical Advisors and customer support teams.\nSupport future updates to installation manuals, troubleshooting manuals, service procedures, and internal knowledge articles.\nTranslate complex engineering and supplier findings into clear, practical guidance that support teams can apply consistently.\nEnsure documentation reflects the latest product updates, engineering changes, known issue resolutions, and lessons learned from escalations.\nOccasional Field Investigation Support\nTravel as needed to support critical onsite investigations, supplier activities, product launches, validation events, or high-priority customer escalations.\nProvide onsite technical expertise when remote troubleshooting is insufficient or when direct product observation is required.\nCapture field observations, installation details, diagnostic findings, and customer impact information to support root cause analysis and corrective action.\n\nREQUIREMENTS\nBachelors Degree in Electrical Engineering, Systems Engineering, Mechanical Engineering, Computer Engineering, or a related technical field, or equivalent practical experience.\nDemonstrated ability to diagnose and resolve complex technical issues across hardware, software, networking, commissioning, and integrated systems.\nExperience leading technical investigations and coordinating resolution across cross-functional teams.\nStrong understanding of electrical systems, power distribution, residential energy systems, EV charging infrastructure, energy storage, or distributed energy resources.\nAbility to convert complex technical findings into clear guidance for support teams, installers, suppliers, and internal stakeholders.\nExceptional written, verbal, analytical, and presentation skills.\nAbility to influence action and drive issue resolution without direct authority.\nStrong organizational skills and ability to manage multiple escalations, deliverables, and priorities in a dynamic environment.\nWillingness to travel approximately 5-10% based on business need.\nExperience supporting residential energy products, energy storage systems, EV charging equipment, solar or home energy integrations, or IoT-connected products.\nFamiliarity with electrical codes, installation standards, commissioning procedures, and residential power system safety practices.\n\nPREFERRED REQUIREMENTS\nLocated in the metro Detroit area and able to regularly come into the Warren, Michigan office.\n4+ years of experience in technical troubleshooting, systems engineering, product support, field service engineering, electrical systems, energy systems, EV charging, or a related technical environment.\nExperience with diagnostic log analysis, telemetry platforms, remote monitoring tools, mobile app ecosystems, or cloud-connected devices.\nExperience creating technical bulletins, troubleshooting guides, service procedures, installation guidance, training content, or knowledge base articles.\nExperience working with suppliers on technical investigations, component concerns, quality issues, or corrective action plans.\nExperience supporting product launches, quality reviews, design reviews, or service readiness activities.\n\nIND1","company":"Technologyresourcegroup","rawCompany":"technologyresourcegroup","city":"Warren","state":"MI","isRemote":false,"isActive":false,"createdAt":"2026-08-05T13:58:55.402Z","occupations":[{"code":"17-3023.00","title":"Electrical and Electronic Engineering Technologists and Technicians","slug":"electrical-and-electronic-engineering-technologists-and-technicians"},{"code":"17-3029.00","title":"Engineering Technologists and Technicians, Except Drafters, All Other","slug":"engineering-technologists-and-technicians-except-drafters-all-other"},{"code":"17-2199.00","title":"Engineers, All Other","slug":"engineers-all-other"}],"industries":[{"code":"541330","title":"Engineering Services","slug":"engineering-services"},{"code":"811210","title":"Electronic and Precision Equipment Repair and Maintenance","slug":"electronic-and-precision-equipment-repair-and-maintenance"},{"code":"238210","title":"Electrical Contractors and Other Wiring Installation Contractors","slug":"electrical-contractors-and-other-wiring-installation-contractors"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Engineering Tech Analyst","description":"The Technical Support Engineer serves as the troubleshooting lead. This role is responsible for diagnosing complex technical issues, guiding real-time troubleshooting forums, leading root cause investigations, and driving resolution across customer support, engineering, quality, installer, and supplier teams. This role is also accountable for turning technical learnings into scalable knowledge. The engineer will create technical bulletins, troubleshooting one-pagers, service guidance, installation manual updates, and troubleshooting manuals to improve operational efficiency and customer outcomes.\n\nRESPONSIBILITIES\nAdvanced Technical Troubleshooting & Issue Resolution\nServe as the primary technical escalation resource for customer and installation issues.\nLead live troubleshooting forums with Technical Advisors, customer tech support teams, engineering, quality, suppliers, installers, and other stakeholders.\nDiagnose complex issues involving home energy products, EV charging equipment, energy storage, commissioning, connectivity, software behavior, mobile app interactions, and integrated system performance.\nReview diagnostic data, installation details, system logs, photos, telemetry, case history, and supplier or engineering inputs to identify likely root cause.\nDrive issue containment, resolution planning, corrective actions, and closure recommendations for escalated technical concerns.\nHelp establish consistent troubleshooting paths, escalation criteria, and issue resolution expectations across support channels.\nProduct Quality and Continuous Improvement\nPartner with engineering, quality, field operations, suppliers, installers, and support teams to resolve complex product issues and align corrective actions.\nAct as the technical bridge between customer-facing support teams and internal product organizations.\nRepresent field, customer, and support learnings in product design reviews, quality reviews, launch readiness discussions, and issue prevention activities.\nUse field and support data to identify recurring issues, documentation gaps, training needs, diagnostic tool requirements, and customer experience improvements.\nPromote continuous improvement focused on faster resolution, stronger product reliability, better serviceability, and improved support efficiency.\nTechnical Documentation & Knowledge Management\nCreate and maintain technical bulletins that communicate known issues, diagnostic steps, repair guidance, and containment actions.\nDevelop concise troubleshooting one-pagers, decision trees, quick-reference guides, and support playbooks for Technical Advisors and customer support teams.\nSupport future updates to installation manuals, troubleshooting manuals, service procedures, and internal knowledge articles.\nTranslate complex engineering and supplier findings into clear, practical guidance that support teams can apply consistently.\nEnsure documentation reflects the latest product updates, engineering changes, known issue resolutions, and lessons learned from escalations.\nOccasional Field Investigation Support\nTravel as needed to support critical onsite investigations, supplier activities, product launches, validation events, or high-priority customer escalations.\nProvide onsite technical expertise when remote troubleshooting is insufficient or when direct product observation is required.\nCapture field observations, installation details, diagnostic findings, and customer impact information to support root cause analysis and corrective action.\n\nREQUIREMENTS\nBachelors Degree in Electrical Engineering, Systems Engineering, Mechanical Engineering, Computer Engineering, or a related technical field, or equivalent practical experience.\nDemonstrated ability to diagnose and resolve complex technical issues across hardware, software, networking, commissioning, and integrated systems.\nExperience leading technical investigations and coordinating resolution across cross-functional teams.\nStrong understanding of electrical systems, power distribution, residential energy systems, EV charging infrastructure, energy storage, or distributed energy resources.\nAbility to convert complex technical findings into clear guidance for support teams, installers, suppliers, and internal stakeholders.\nExceptional written, verbal, analytical, and presentation skills.\nAbility to influence action and drive issue resolution without direct authority.\nStrong organizational skills and ability to manage multiple escalations, deliverables, and priorities in a dynamic environment.\nWillingness to travel approximately 5-10% based on business need.\nExperience supporting residential energy products, energy storage systems, EV charging equipment, solar or home energy integrations, or IoT-connected products.\nFamiliarity with electrical codes, installation standards, commissioning procedures, and residential power system safety practices.\n\nPREFERRED REQUIREMENTS\nLocated in the metro Detroit area and able to regularly come into the Warren, Michigan office.\n4+ years of experience in technical troubleshooting, systems engineering, product support, field service engineering, electrical systems, energy systems, EV charging, or a related technical environment.\nExperience with diagnostic log analysis, telemetry platforms, remote monitoring tools, mobile app ecosystems, or cloud-connected devices.\nExperience creating technical bulletins, troubleshooting guides, service procedures, installation guidance, training content, or knowledge base articles.\nExperience working with suppliers on technical investigations, component concerns, quality issues, or corrective action plans.\nExperience supporting product launches, quality reviews, design reviews, or service readiness activities.\n\nIND1","datePosted":"2026-08-05T13:58:55.402Z","dateModified":"2026-08-05T13:58:55.402Z","hiringOrganization":{"@type":"Organization","name":"Technologyresourcegroup","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Warren","addressRegion":"MI","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"ee5084740fa638f41e81ed25"},"url":"https://jobsearcher.com/jobs/ee5084740fa638f41e81ed25"}}