Customer Service Representative

Benefits:Bonus based on performanceCompetitive salaryFlexible scheduleOpportunity for advancementPaid time offTraining & developmentCompany Overview: At Usery Insurance Agency, we believe insurance is more than policies — it's protecting the people, homes, and futures that matter most. Built on a foundation of honesty, hospitality, empathy, and education, our mission is simple: protect assets one family at a time. We specialize in auto, home, life, and retirement planning, with a growing focus on small business solutions. Our approach is hospitality-driven — proactive policy reviews, personal birthday calls, and clear, straightforward conversations that put clients first. Whether you're looking to protect your wheels, walls, or wealth, or you're seeking a career with a values-driven agency, Usery Insurance is here to help you grow with confidence.Position Overview:As an Insurance Customer Service Representative, you will be a key point of contact for our clients, providing timely and accurate information while ensuring a positive customer experience. This role involves addressing inquiries, resolving issues, and offering support on a variety of insurance-related matters.Responsibilities:Establish customer relationships and follow up with customers, as needed.Responding promptly to customer inquiries via phone and email.Providing information about insurance policies, coverage details, and claims processes.Assisting clients with policy changes, updates, and renewals.Investigating and resolving customer issues or concerns with empathy and professionalism.Use a customer-focused, needs-based review process to educate customers about insurance options.Requirements:Interest in marketing products and services based on customer needsExcellent communication skills - written, verbal, and listeningPeople-orientedDetail orientedProactive in problem-solvingAble to learn computer functionsAbility to work in a team environmentBilingual Spanish preferred