{"schemaVersion":"jobsearcher.job.v1","id":"ee26a9de3b51e66ddb6a8248","url":"https://jobsearcher.com/jobs/ee26a9de3b51e66ddb6a8248","canonicalUrl":"https://jobsearcher.com/jobs/ee26a9de3b51e66ddb6a8248","title":"Customer Value Program Director, GCCS","description":"Company Overview\nDocusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign’s Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).\nWhat you'll do\nAs the Senior Program Manager, GCCS, you will provide the connective tissue across GCCS's strategic portfolio, translating leadership priorities into coordinated execution across regions, people, processes, systems, and cross-functional partners. You will lead governance, integrated planning, communications, change management, adoption, and executive visibility for focused CVRP initiatives and other high-priority GCCS programs. You will anticipate dependencies, clarify ownership and decision paths, reduce duplication, and help the organization move from strategy to measurable field execution. This role will be in very close cooperation with the GCCS Operations leadership team.\nThis position is an individual contributor role reporting to the GVP, Global Commercial Customer Success.\nResponsibility\n\nAssist the GVP Global Commercial Customer Success to drive and execute a comprehensive program that ensures milestones, manages cross-functional dependencies and risks, and measures and impacts cross region and cross segment IAM adoption\nTranslate GCCS leadership priorities into integrated plans, milestones, accountable owners, decision paths, and measurable outcomes across CVRP and other strategic initiatives\nLead end-to-end delivery of global and regional programs, driving high-impact alignment across teams, processes, systems, and cross-functional partners from strategy through implementation, adoption, and continuous optimization to maximize customer satisfaction and company success\nEstablish program governance, including charters, operating cadences, decision rights, RACI models, decision logs, stage gates, escalation paths, ELT updates, and clear forums for decision-making\nTrack dependencies, risks, issues, decisions, resource needs, and program health; anticipate interdependencies and provide concise executive reporting on progress and required actions\nDevelop and execute change-management strategies covering stakeholder impact, readiness, communications, manager enablement, training, resistance management, adoption, and reinforcement\nCoordinate GCCS, Customer Success Operations, GTM Strategy and Operations, Finance, Enablement, Sales, Renewals, Product, Marketing, Data/Analytics, HR, and regional teams to align priorities and maintain accountability\nImprove processes and workflows by identifying root causes, removing systemic barriers, reducing duplicated effort and competing processes, and supporting scalable multi-system execution\nDrive consistent launch readiness, field execution, post-launch retrospectives, feedback loops, and continuous improvement across strategic initiatives\nDrive and guide the strategy part of regional and global QBR preparations for all GCCS functions (CSAM, SCM, SH)\n\nJob Designation\nRemote: Employee is not required to be in or near an office frequently and works from a designated remote work location for the majority of the time.\nPositions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law.\nWhat you bring\nBasic\n\n12+ years of experience in program management or change management supporting Customer Success, Services, Education, Operations, or other customer-facing functions\nExperience leading complex, ambitious global and multicultural programs while driving alignment across multiple regions, functions, and diverse stakeholder groups\nExperience translating leadership priorities into integrated plans, governance, operating cadences, and accountable execution\nExperience supporting software process optimization, cross-functional deployments, operating-model changes, or complex implementations\nExperience managing scope, milestones, dependencies, risks, issues, governance, and executive communications while using data to guide decisions\nExperience influencing teams without direct authority, with a bachelor's degree or equivalent experience\n\nPreferred\n\nExperience supporting GCCS, Commercial/SMB Customer Success, Scaled Customer Management, or Success Hub operating models\nExperience managing strategic initiatives such as CVRP, adoption, retention, renewal, or IAM-conversion programs\nExperience developing change impact assessments, readiness plans, manager toolkits, communications cascades, training plans, and adoption strategies\nExperience defining ambitious program goals, MVPs or MVDs, success measures, executive reporting, and operating cadences across multiple initiatives to achieve challenging outcomes that elevate overall customer satisfaction and business growth\nExperience developing lifecycle, digital, self-service, or one-to-many programs that support customer activation, adoption, retention, or expansion\nExperience leading organizational change, process redesign, operating-model transformation, or multi-system execution\nExperience evaluating and adopting AI capabilities, automation, or modern operating tools, with strong technical aptitude and ability to solve multi-step operational challenges\nExperience with program-management and collaboration tools such as Jira, Smartsheet, Confluence, Tableau, or SQL; ability to synthesize complex information for senior leaders and operate effectively in ambiguity\nPrior experience in management or strategy consulting.\n\nWage Transparency\nPay for this position is based on a number of factors including geographic location and may vary depending on job-related knowledge, skills, and experience.\nBased on applicable legislation, the below details pay ranges in the following locations:\nCalifornia: $164,700.00 - $266,000.00 base salary\nIllinois, Colorado, Massachusetts and Minnesota: $158,300.00 - $223,625.00 base salary\nWashington, Maryland, New Jersey and New York (including NYC metro area): $158,300.00 - $232,575.00 base salary\nWashington DC: $164,700.00 - $232,575.00 base salary\nOhio: $137,800.00 - $194,650.00 base salary\nThis role is also eligible for the following:\n\nBonus: Sales personnel are eligible for variable incentive pay dependent on their achievement of pre-established sales goals. Non-Sales roles are eligible for a company bonus plan, which is calculated as a percentage of eligible wages and dependent on company performance.\nStock: This role is eligible to receive Restricted Stock Units (RSUs).\n\nGlobal benefits provide options for the following:\n\nPaid Time Off: earned time off, as well as paid company holidays based on region\nPaid Parental Leave: take up to six months off with your child after birth, adoption or foster care placement\nFull Health Benefits Plans: options for 100% employer paid and minimum employee contribution health plans from day one of employment\nRetirement Plans: select retirement and pension programs with potential for employer contributions\nLearning and Development: options for coaching, online courses and education reimbursements\nCompassionate Care Leave: paid time off following the loss of a loved one and other life-changing events\n\nWork Authorization Notice: Please note that we do not provide visa sponsorship or immigration support for this position. Applicants must already be authorized to work in the United States on a full-time, permanent basis without the need for current or future sponsorship.\nLife at Docusign\nWorking here\nDocusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what’s right, every day. At Docusign, everything is equal.\nWe each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you’ll be loved by us, our customers, and the world in which we live.\nAccommodation\nDocusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation, or a religious accommodation, during the application process, please contact us at accommodations@docusign.com.\nIf you experience any issues, concerns, or technical difficulties during the application process please get in touch with our Talent organization at taops@docusign.com for assistance.\nApplicant and Candidate Privacy Notice\nStates Not Eligible for Employment\nThis position is not eligible for employment in the following states: Alaska, Hawaii, Maine, Mississippi, North Dakota, South Dakota, Vermont, West Virginia and Wyoming.\nEqual Opportunity Employer\nIt's important to us that we build a talented team that is as diverse as our customers and where all employees feel a deep sense of belonging and thrive. We encourage great talent who bring a range of perspectives to apply for our open positions. Docusign is an Equal Opportunity Employer and makes hiring decisions based on experience, skill, aptitude and a can-do approach. We will not discriminate based on race, ethnicity, color, age, sex, religion, national origin, ancestry, pregnancy, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, registered domestic partner status, caregiver status, marital status, veteran or military status, or any other legally protected category.\nEEO Know Your Rights poster\n#LI-Remote = Remote\n#J-18808-Ljbffr","company":"DocuSign","rawCompany":"docusign","city":"Eastern","state":"KY","isRemote":false,"isActive":false,"createdAt":"2026-10-03T03:44:47.736Z","occupations":[{"code":"13-1082.00","title":"Project Management Specialists","slug":"project-management-specialists"},{"code":"11-1021.00","title":"General and Operations Managers","slug":"general-and-operations-managers"},{"code":"13-1199.00","title":"Business Operations Specialists, All Other","slug":"business-operations-specialists-all-other"}],"industries":[{"code":"541511","title":"Custom Computer Programming Services","slug":"custom-computer-programming-services"},{"code":"513210","title":"Software Publishers","slug":"software-publishers"},{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Customer Value Program Director, GCCS","description":"Company Overview\nDocusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign’s Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).\nWhat you'll do\nAs the Senior Program Manager, GCCS, you will provide the connective tissue across GCCS's strategic portfolio, translating leadership priorities into coordinated execution across regions, people, processes, systems, and cross-functional partners. You will lead governance, integrated planning, communications, change management, adoption, and executive visibility for focused CVRP initiatives and other high-priority GCCS programs. You will anticipate dependencies, clarify ownership and decision paths, reduce duplication, and help the organization move from strategy to measurable field execution. This role will be in very close cooperation with the GCCS Operations leadership team.\nThis position is an individual contributor role reporting to the GVP, Global Commercial Customer Success.\nResponsibility\n\nAssist the GVP Global Commercial Customer Success to drive and execute a comprehensive program that ensures milestones, manages cross-functional dependencies and risks, and measures and impacts cross region and cross segment IAM adoption\nTranslate GCCS leadership priorities into integrated plans, milestones, accountable owners, decision paths, and measurable outcomes across CVRP and other strategic initiatives\nLead end-to-end delivery of global and regional programs, driving high-impact alignment across teams, processes, systems, and cross-functional partners from strategy through implementation, adoption, and continuous optimization to maximize customer satisfaction and company success\nEstablish program governance, including charters, operating cadences, decision rights, RACI models, decision logs, stage gates, escalation paths, ELT updates, and clear forums for decision-making\nTrack dependencies, risks, issues, decisions, resource needs, and program health; anticipate interdependencies and provide concise executive reporting on progress and required actions\nDevelop and execute change-management strategies covering stakeholder impact, readiness, communications, manager enablement, training, resistance management, adoption, and reinforcement\nCoordinate GCCS, Customer Success Operations, GTM Strategy and Operations, Finance, Enablement, Sales, Renewals, Product, Marketing, Data/Analytics, HR, and regional teams to align priorities and maintain accountability\nImprove processes and workflows by identifying root causes, removing systemic barriers, reducing duplicated effort and competing processes, and supporting scalable multi-system execution\nDrive consistent launch readiness, field execution, post-launch retrospectives, feedback loops, and continuous improvement across strategic initiatives\nDrive and guide the strategy part of regional and global QBR preparations for all GCCS functions (CSAM, SCM, SH)\n\nJob Designation\nRemote: Employee is not required to be in or near an office frequently and works from a designated remote work location for the majority of the time.\nPositions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law.\nWhat you bring\nBasic\n\n12+ years of experience in program management or change management supporting Customer Success, Services, Education, Operations, or other customer-facing functions\nExperience leading complex, ambitious global and multicultural programs while driving alignment across multiple regions, functions, and diverse stakeholder groups\nExperience translating leadership priorities into integrated plans, governance, operating cadences, and accountable execution\nExperience supporting software process optimization, cross-functional deployments, operating-model changes, or complex implementations\nExperience managing scope, milestones, dependencies, risks, issues, governance, and executive communications while using data to guide decisions\nExperience influencing teams without direct authority, with a bachelor's degree or equivalent experience\n\nPreferred\n\nExperience supporting GCCS, Commercial/SMB Customer Success, Scaled Customer Management, or Success Hub operating models\nExperience managing strategic initiatives such as CVRP, adoption, retention, renewal, or IAM-conversion programs\nExperience developing change impact assessments, readiness plans, manager toolkits, communications cascades, training plans, and adoption strategies\nExperience defining ambitious program goals, MVPs or MVDs, success measures, executive reporting, and operating cadences across multiple initiatives to achieve challenging outcomes that elevate overall customer satisfaction and business growth\nExperience developing lifecycle, digital, self-service, or one-to-many programs that support customer activation, adoption, retention, or expansion\nExperience leading organizational change, process redesign, operating-model transformation, or multi-system execution\nExperience evaluating and adopting AI capabilities, automation, or modern operating tools, with strong technical aptitude and ability to solve multi-step operational challenges\nExperience with program-management and collaboration tools such as Jira, Smartsheet, Confluence, Tableau, or SQL; ability to synthesize complex information for senior leaders and operate effectively in ambiguity\nPrior experience in management or strategy consulting.\n\nWage Transparency\nPay for this position is based on a number of factors including geographic location and may vary depending on job-related knowledge, skills, and experience.\nBased on applicable legislation, the below details pay ranges in the following locations:\nCalifornia: $164,700.00 - $266,000.00 base salary\nIllinois, Colorado, Massachusetts and Minnesota: $158,300.00 - $223,625.00 base salary\nWashington, Maryland, New Jersey and New York (including NYC metro area): $158,300.00 - $232,575.00 base salary\nWashington DC: $164,700.00 - $232,575.00 base salary\nOhio: $137,800.00 - $194,650.00 base salary\nThis role is also eligible for the following:\n\nBonus: Sales personnel are eligible for variable incentive pay dependent on their achievement of pre-established sales goals. Non-Sales roles are eligible for a company bonus plan, which is calculated as a percentage of eligible wages and dependent on company performance.\nStock: This role is eligible to receive Restricted Stock Units (RSUs).\n\nGlobal benefits provide options for the following:\n\nPaid Time Off: earned time off, as well as paid company holidays based on region\nPaid Parental Leave: take up to six months off with your child after birth, adoption or foster care placement\nFull Health Benefits Plans: options for 100% employer paid and minimum employee contribution health plans from day one of employment\nRetirement Plans: select retirement and pension programs with potential for employer contributions\nLearning and Development: options for coaching, online courses and education reimbursements\nCompassionate Care Leave: paid time off following the loss of a loved one and other life-changing events\n\nWork Authorization Notice: Please note that we do not provide visa sponsorship or immigration support for this position. Applicants must already be authorized to work in the United States on a full-time, permanent basis without the need for current or future sponsorship.\nLife at Docusign\nWorking here\nDocusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what’s right, every day. At Docusign, everything is equal.\nWe each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you’ll be loved by us, our customers, and the world in which we live.\nAccommodation\nDocusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation, or a religious accommodation, during the application process, please contact us at accommodations@docusign.com.\nIf you experience any issues, concerns, or technical difficulties during the application process please get in touch with our Talent organization at taops@docusign.com for assistance.\nApplicant and Candidate Privacy Notice\nStates Not Eligible for Employment\nThis position is not eligible for employment in the following states: Alaska, Hawaii, Maine, Mississippi, North Dakota, South Dakota, Vermont, West Virginia and Wyoming.\nEqual Opportunity Employer\nIt's important to us that we build a talented team that is as diverse as our customers and where all employees feel a deep sense of belonging and thrive. We encourage great talent who bring a range of perspectives to apply for our open positions. Docusign is an Equal Opportunity Employer and makes hiring decisions based on experience, skill, aptitude and a can-do approach. We will not discriminate based on race, ethnicity, color, age, sex, religion, national origin, ancestry, pregnancy, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, registered domestic partner status, caregiver status, marital status, veteran or military status, or any other legally protected category.\nEEO Know Your Rights poster\n#LI-Remote = Remote\n#J-18808-Ljbffr","datePosted":"2026-10-03T03:44:47.736Z","dateModified":"2026-10-03T03:44:47.736Z","hiringOrganization":{"@type":"Organization","name":"DocuSign","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Eastern","addressRegion":"KY","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"ee26a9de3b51e66ddb6a8248"},"url":"https://jobsearcher.com/jobs/ee26a9de3b51e66ddb6a8248"}}