{"schemaVersion":"jobsearcher.job.v1","id":"ee151d64ffef9c8c9e2babd0","url":"https://jobsearcher.com/jobs/ee151d64ffef9c8c9e2babd0","canonicalUrl":"https://jobsearcher.com/jobs/ee151d64ffef9c8c9e2babd0","title":"Customer Experience Admin","description":"Job Title:Customer Experience Administrator\r\nLocation (city, state):Oak Brook, IL (Hybrid)\r\nIndustry:Financial Services / Fleet Management\r\nPay:$20–$26 per hour\r\nBenefits:This position is eligible for medical, dental, vision, and 401(k).Do you have the following skills, experience and drive to succeed in this role Find out below.About Our Client:\r\nAddison Group is partnering with a growing, team-focused organization that supports fleet and financial services clients nationwide. This company offers a collaborative environment, strong leadership, and opportunities for long-term career growth.\r\nJob Description:\r\nThe Customer Experience Administrator supports the Account Management team with daily client interaction, administrative coordination, and reporting. This role plays a key part in ensuring customers receive timely, accurate, and high-quality service throughout the account lifecycle.\r\nKey Responsibilities:\r\nSupport Account Managers with daily administrative and operational tasks\r\nCommunicate with customers and drivers via phone and email to answer questions and resolve issues\r\nAssist with onboarding new accounts and coordinating across internal departments\r\nPrepare and maintain reports, documentation, and data tracking in Excel and internal systems\r\nHelp manage smaller client accounts and maintain strong customer relationships\r\nAssist with ongoing projects and process improvements as assigned\r\nQualifications:\r\n1+ year of customer-facing or account support experience (non–call center)\r\nAssociate degree required\r\nProficiency in Microsoft Office with basic Excel skills\r\nStrong communication skills and confident phone presence\r\nHighly organized with the ability to multitask in a fast-paced environment\r\nTeam-oriented with a proactive and professional approach\r\nPerks:\r\nHybrid schedule with a new office environment\r\nSupportive, collaborative, and energetic team culture\r\nTraining and mentorship with career growth opportunities\r\nFrequent team events and strong work-life balance\r\nAddison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. xywuqvp Reasonable accommodation is available for qualified individuals with disabilities, upon request.","company":"Addison Group","rawCompany":"addison group","city":"Villa Park","state":"IL","isRemote":false,"isActive":false,"createdAt":"2026-04-14T01:20:08.619Z","occupations":[{"code":"43-6014.00","title":"Secretaries and Administrative Assistants, Except Legal, Medical, and Executive","slug":"secretaries-and-administrative-assistants-except-legal-medical-and-executive"},{"code":"43-4051.00","title":"Customer Service Representatives","slug":"customer-service-representatives"},{"code":"43-9061.00","title":"Office Clerks, General","slug":"office-clerks-general"}],"industries":[{"code":"561320","title":"Temporary Help Services","slug":"temporary-help-services"},{"code":"561110","title":"Office Administrative Services","slug":"office-administrative-services"},{"code":"561499","title":"All Other Business Support Services","slug":"all-other-business-support-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Customer Experience Admin","description":"Job Title:Customer Experience Administrator\r\nLocation (city, state):Oak Brook, IL (Hybrid)\r\nIndustry:Financial Services / Fleet Management\r\nPay:$20–$26 per hour\r\nBenefits:This position is eligible for medical, dental, vision, and 401(k).Do you have the following skills, experience and drive to succeed in this role Find out below.About Our Client:\r\nAddison Group is partnering with a growing, team-focused organization that supports fleet and financial services clients nationwide. This company offers a collaborative environment, strong leadership, and opportunities for long-term career growth.\r\nJob Description:\r\nThe Customer Experience Administrator supports the Account Management team with daily client interaction, administrative coordination, and reporting. This role plays a key part in ensuring customers receive timely, accurate, and high-quality service throughout the account lifecycle.\r\nKey Responsibilities:\r\nSupport Account Managers with daily administrative and operational tasks\r\nCommunicate with customers and drivers via phone and email to answer questions and resolve issues\r\nAssist with onboarding new accounts and coordinating across internal departments\r\nPrepare and maintain reports, documentation, and data tracking in Excel and internal systems\r\nHelp manage smaller client accounts and maintain strong customer relationships\r\nAssist with ongoing projects and process improvements as assigned\r\nQualifications:\r\n1+ year of customer-facing or account support experience (non–call center)\r\nAssociate degree required\r\nProficiency in Microsoft Office with basic Excel skills\r\nStrong communication skills and confident phone presence\r\nHighly organized with the ability to multitask in a fast-paced environment\r\nTeam-oriented with a proactive and professional approach\r\nPerks:\r\nHybrid schedule with a new office environment\r\nSupportive, collaborative, and energetic team culture\r\nTraining and mentorship with career growth opportunities\r\nFrequent team events and strong work-life balance\r\nAddison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. xywuqvp Reasonable accommodation is available for qualified individuals with disabilities, upon request.","datePosted":"2026-04-14T01:20:08.619Z","dateModified":"2026-04-14T01:20:08.619Z","hiringOrganization":{"@type":"Organization","name":"Addison Group","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Villa Park","addressRegion":"IL","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"ee151d64ffef9c8c9e2babd0"},"url":"https://jobsearcher.com/jobs/ee151d64ffef9c8c9e2babd0"}}