{"schemaVersion":"jobsearcher.job.v1","id":"ee0fc42fe05b5b4e94dad613","url":"https://jobsearcher.com/jobs/ee0fc42fe05b5b4e94dad613","canonicalUrl":"https://jobsearcher.com/jobs/ee0fc42fe05b5b4e94dad613","title":"Client Experience & Showroom Support Associate","description":"About Korman\nFounded in 1973, Korman has long been Austin’s premier destination for exceptional jewelry, rare diamonds, and distinguished Swiss timepieces. For more than five decades, we have built our reputation on uncompromising quality, enduring relationships, and an unwavering commitment to exceptional service. Since 2018, owners Kat and Larry Stokes have proudly continued this legacy, honoring Korman’s heritage while thoughtfully shaping its future.\nLocated in the heart of Austin 29th & Lamar, the Jewel House is a refined expression of timeless elegance and contemporary luxury. Our carefully curated collection features celebrated jewelry designers, extraordinary diamonds, and the world’s finest Swiss timepieces, complemented by our Rolex Service Center. Our mantra is Celebrate Every Day—we seek to create a welcoming space where life’s milestones, meaningful moments, and lasting memories are celebrated with extraordinary jewelry and watches.\nPosition Overview\nKorman is seeking a warm, polished, and highly dependable Client Experience & Showroom Support Associate to help create an exceptional experience for every client who visits or contacts the Jewel House.\nThis position serves as one of the first points of contact for clients, both in person and by telephone, while supporting the daily flow, presentation, and organization of the showroom. Responsibilities combine customer service, reception, jewelry repair coordination, luxury hospitality, showroom presentation, and general sales-team support.\nThe successful candidate will be personable, detail-oriented, proactive, and willing to assist wherever needed. This individual must take equal pride in welcoming an important client, accurately checking in a jewelry repair, preparing a showroom for an appointment, restocking supplies, or completing the behind-the-scenes tasks that keep the store operating smoothly.\nThis is not a commission-based sales position. It is a client service and support role that helps Korman’s sales and service professionals provide an attentive, polished, and seamless experience.\nKey Responsibilities\nClient Reception and Communication\nWelcome clients and visitors warmly and create a polished first impression.\nDetermine the purpose of each client’s visit and connect them with the appropriate sales, service, or leadership team member.\nAnswer and monitor incoming telephone calls, voicemails, and text messages.\nRespond to inquiries promptly, accurately, and professionally.\nTake detailed messages and ensure requests are directed to the appropriate team member.\nMaintain awareness of scheduled appointments, client pickups, repairs, and showroom activity.\nKeep clients informed when they are waiting for assistance or additional information.\nMaintain discretion and confidentiality regarding clients, purchases, pricing, and high-value merchandise.\nJewelry Repair Support\nCheck in jewelry repairs accurately and in accordance with Korman’s established procedures.\nRecord client information, item descriptions, requested services, condition details, and other required documentation.\nClearly explain repair intake and service procedures to clients within the scope of the position.\nEnsure repairs are properly documented, labeled, secured, and transferred to the appropriate team member.\nMonitor repair-related communications and help keep clients informed of status updates.\nCoordinate the pickup or delivery of completed jewelry repairs.\nConfirm that required documentation and client information are complete before releasing merchandise.\nEscalate technical questions, service concerns, or discrepancies to the appropriate team member.\nShowroom Hospitality and Client Experience\nProvide thoughtful hospitality consistent with a luxury retail environment.\nPrepare and serve approved beverages, cakes, treats, and other client amenities.\nSet up and refresh hospitality for appointments, VIP visits, bridal consultations, and events.\nAnticipate client and sales-team needs while maintaining a calm and gracious environment.\nPrepare appointment spaces and ensure they are clean, organized, and client-ready.\nAssist with client gift bags, thank-you gifts, favors, and branded presentation items.\nHelp ensure that each client feels acknowledged, comfortable, and well cared for throughout the visit.\nShowroom Presentation\nMaintain a clean, organized, polished, and guest-ready showroom throughout the day.\nMonitor display cases, counters, seating areas, consultation rooms, hospitality areas, entryways, and restrooms.\nClean glass showcases, mirrors, counters, door handles, display surfaces, and other client-facing areas.\nEnsure jewelry is straight, properly spaced, and attractively presented within display cases.\nReset trays, pads, displays, props, signage, seating areas, and consultation spaces following appointments.\nRefresh decorative details such as flowers, candles, seasonal displays, and other showroom elements.\nNotify management when lighting, furniture, fixtures, supplies, displays, or showroom areas require attention.\nSales and Service Team Support\nSupport the sales and service teams with day-to-day client and showroom needs.\nKeep jewelry boxes, bags, tissue, ribbon, packaging, and branded presentation supplies stocked and organized.\nAssist with gift wrapping, packaging, client pickups, and preparation of items for presentation.\nHelp sales professionals prepare for client appointments and special occasions.\nRestock hospitality, showroom, packaging, office, and client-service supplies.\nMonitor inventory levels for drinks, treats, napkins, glassware, plates, serving items, and related supplies.\nCommunicate client questions, messages, and requests promptly to the appropriate team member.\nAssist with general administrative or operational support as assigned.\nEvents and Store Operations\nAssist with setup and breakdown for private events, trunk shows, designer appearances, and special occasions.\nPrepare hospitality areas, appointment spaces, client gifts, event materials, and showroom details.\nSupport showroom opening and closing presentation standards.\nHelp maintain clean and organized hospitality, storage, supply, and common areas.\nWash and put away glassware, dishes, and hospitality items.\nRemove trash, replenish supplies, and complete other routine tasks needed to maintain the store.\nServe as a flexible support resource during busy periods, events, and special projects.\nQualifications\nAt least one year of customer service, reception, hospitality, retail, restaurant, hotel, event, or other client-facing experience is preferred.\nFine jewelry, luxury retail, high-end hospitality, or jewelry repair intake experience is strongly preferred but not required.\nWarm, friendly, and professional demeanor.\nStrong verbal and written communication skills.\nExceptional attention to detail and pride in presentation.\nDependable, punctual, organized, and consistent in following through.\nAbility to manage multiple responsibilities and changing priorities throughout the day.\nComfortable answering telephones and communicating with clients in person, by email, and through text messaging.\nAbility to accurately document client information and detailed descriptions of high-value merchandise.\nProactive and willing to complete both client-facing and behind-the-scenes support responsibilities.\nComfortable working around high-value jewelry and confidential client information.\nAbility to remain composed, discreet, and professional in a busy luxury retail environment.\nBasic computer, data-entry, and math skills.\nAbility to learn Korman’s systems, jewelry repair procedures, service standards, and basic product terminology.\nAvailability to work Saturdays, select evenings, holidays, and special events based on business needs.\nPhysical Requirements\nAbility to stand and move throughout the showroom for extended periods.\nAbility to bend, reach, clean display surfaces, restock supplies, and complete routine showroom-support tasks.\nAbility to lift and carry boxes, supplies, dishes, beverages, and event materials as needed.\nAbility to safely handle glassware, serving items, packaging supplies, and merchandise according to company procedures.\nWhat Success Looks Like\nThe successful Client Experience & Showroom Support Associate will:\nCreate a warm and professional first impression for every client.\nRespond to calls, messages, repair inquiries, and client requests promptly.\nCheck in and coordinate jewelry repairs accurately and carefully.\nMaintain a polished, organized, and luxury-level showroom environment.\nAnticipate client and team needs without waiting to be asked.\nComplete both visible and behind-the-scenes responsibilities with equal professionalism.\nHelp sales and service professionals spend more time assisting clients.\nFollow through consistently and communicate clearly when an issue requires additional support.\nContribute to a collaborative team environment by helping wherever needed.\nSchedule\nThis is a full-time, in-person position.\nKorman operates Monday through Saturday, with typical working hours between 9:00 a.m. and 6:00 or 6:30 p.m. Team members generally work Saturdays and receive a scheduled weekday off.\nSome evening, holiday, and special-event availability may be required based on business needs. The final schedule and regular day off will be reviewed during the interview process.\nCompensation and Benefits\n$23 to $27 per hour, based on experience and qualifications.\n401(k) with company match up to 3%.\nHealth insurance, with Korman contributing 50% toward employee-only coverage.\nHealth savings account.\nTiered paid time off based on tenure.\nJoin the Korman Team\nAt Korman, we are more than a jewelry store. We are a place where moments are celebrated, relationships are built, and exceptional service is the standard.\nWe are seeking someone who takes pride in thoughtful hospitality, careful follow-through, and the details that create a memorable client experience.\nKorman is an equal opportunity employer and considers qualified applicants without regard to legally protected characteristics.\nPay: $23.00 - $27.00 per hour\nBenefits:\n401(k)\n401(k) matching\nHealth insurance\nHealth savings account\nPaid time off\nWork Location: In person","company":"Korman","rawCompany":"korman","city":"Austin","state":"TX","isRemote":false,"isActive":false,"createdAt":"2026-08-03T19:34:44.787Z","occupations":[{"code":"51-9071.00","title":"Jewelers and Precious Stone and Metal Workers","slug":"jewelers-and-precious-stone-and-metal-workers"},{"code":"43-4051.00","title":"Customer Service Representatives","slug":"customer-service-representatives"},{"code":"41-2031.00","title":"Retail Salespersons","slug":"retail-salespersons"}],"industries":[{"code":"458310","title":"Jewelry Retailers","slug":"jewelry-retailers"},{"code":"423940","title":"Jewelry, Watch, Precious Stone, and Precious Metal Merchant Wholesalers","slug":"jewelry-watch-precious-stone-and-precious-metal-merchant-wholesalers"},{"code":"339910","title":"Jewelry and Silverware Manufacturing","slug":"jewelry-and-silverware-manufacturing"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Client Experience & Showroom Support Associate","description":"About Korman\nFounded in 1973, Korman has long been Austin’s premier destination for exceptional jewelry, rare diamonds, and distinguished Swiss timepieces. For more than five decades, we have built our reputation on uncompromising quality, enduring relationships, and an unwavering commitment to exceptional service. Since 2018, owners Kat and Larry Stokes have proudly continued this legacy, honoring Korman’s heritage while thoughtfully shaping its future.\nLocated in the heart of Austin 29th & Lamar, the Jewel House is a refined expression of timeless elegance and contemporary luxury. Our carefully curated collection features celebrated jewelry designers, extraordinary diamonds, and the world’s finest Swiss timepieces, complemented by our Rolex Service Center. Our mantra is Celebrate Every Day—we seek to create a welcoming space where life’s milestones, meaningful moments, and lasting memories are celebrated with extraordinary jewelry and watches.\nPosition Overview\nKorman is seeking a warm, polished, and highly dependable Client Experience & Showroom Support Associate to help create an exceptional experience for every client who visits or contacts the Jewel House.\nThis position serves as one of the first points of contact for clients, both in person and by telephone, while supporting the daily flow, presentation, and organization of the showroom. Responsibilities combine customer service, reception, jewelry repair coordination, luxury hospitality, showroom presentation, and general sales-team support.\nThe successful candidate will be personable, detail-oriented, proactive, and willing to assist wherever needed. This individual must take equal pride in welcoming an important client, accurately checking in a jewelry repair, preparing a showroom for an appointment, restocking supplies, or completing the behind-the-scenes tasks that keep the store operating smoothly.\nThis is not a commission-based sales position. It is a client service and support role that helps Korman’s sales and service professionals provide an attentive, polished, and seamless experience.\nKey Responsibilities\nClient Reception and Communication\nWelcome clients and visitors warmly and create a polished first impression.\nDetermine the purpose of each client’s visit and connect them with the appropriate sales, service, or leadership team member.\nAnswer and monitor incoming telephone calls, voicemails, and text messages.\nRespond to inquiries promptly, accurately, and professionally.\nTake detailed messages and ensure requests are directed to the appropriate team member.\nMaintain awareness of scheduled appointments, client pickups, repairs, and showroom activity.\nKeep clients informed when they are waiting for assistance or additional information.\nMaintain discretion and confidentiality regarding clients, purchases, pricing, and high-value merchandise.\nJewelry Repair Support\nCheck in jewelry repairs accurately and in accordance with Korman’s established procedures.\nRecord client information, item descriptions, requested services, condition details, and other required documentation.\nClearly explain repair intake and service procedures to clients within the scope of the position.\nEnsure repairs are properly documented, labeled, secured, and transferred to the appropriate team member.\nMonitor repair-related communications and help keep clients informed of status updates.\nCoordinate the pickup or delivery of completed jewelry repairs.\nConfirm that required documentation and client information are complete before releasing merchandise.\nEscalate technical questions, service concerns, or discrepancies to the appropriate team member.\nShowroom Hospitality and Client Experience\nProvide thoughtful hospitality consistent with a luxury retail environment.\nPrepare and serve approved beverages, cakes, treats, and other client amenities.\nSet up and refresh hospitality for appointments, VIP visits, bridal consultations, and events.\nAnticipate client and sales-team needs while maintaining a calm and gracious environment.\nPrepare appointment spaces and ensure they are clean, organized, and client-ready.\nAssist with client gift bags, thank-you gifts, favors, and branded presentation items.\nHelp ensure that each client feels acknowledged, comfortable, and well cared for throughout the visit.\nShowroom Presentation\nMaintain a clean, organized, polished, and guest-ready showroom throughout the day.\nMonitor display cases, counters, seating areas, consultation rooms, hospitality areas, entryways, and restrooms.\nClean glass showcases, mirrors, counters, door handles, display surfaces, and other client-facing areas.\nEnsure jewelry is straight, properly spaced, and attractively presented within display cases.\nReset trays, pads, displays, props, signage, seating areas, and consultation spaces following appointments.\nRefresh decorative details such as flowers, candles, seasonal displays, and other showroom elements.\nNotify management when lighting, furniture, fixtures, supplies, displays, or showroom areas require attention.\nSales and Service Team Support\nSupport the sales and service teams with day-to-day client and showroom needs.\nKeep jewelry boxes, bags, tissue, ribbon, packaging, and branded presentation supplies stocked and organized.\nAssist with gift wrapping, packaging, client pickups, and preparation of items for presentation.\nHelp sales professionals prepare for client appointments and special occasions.\nRestock hospitality, showroom, packaging, office, and client-service supplies.\nMonitor inventory levels for drinks, treats, napkins, glassware, plates, serving items, and related supplies.\nCommunicate client questions, messages, and requests promptly to the appropriate team member.\nAssist with general administrative or operational support as assigned.\nEvents and Store Operations\nAssist with setup and breakdown for private events, trunk shows, designer appearances, and special occasions.\nPrepare hospitality areas, appointment spaces, client gifts, event materials, and showroom details.\nSupport showroom opening and closing presentation standards.\nHelp maintain clean and organized hospitality, storage, supply, and common areas.\nWash and put away glassware, dishes, and hospitality items.\nRemove trash, replenish supplies, and complete other routine tasks needed to maintain the store.\nServe as a flexible support resource during busy periods, events, and special projects.\nQualifications\nAt least one year of customer service, reception, hospitality, retail, restaurant, hotel, event, or other client-facing experience is preferred.\nFine jewelry, luxury retail, high-end hospitality, or jewelry repair intake experience is strongly preferred but not required.\nWarm, friendly, and professional demeanor.\nStrong verbal and written communication skills.\nExceptional attention to detail and pride in presentation.\nDependable, punctual, organized, and consistent in following through.\nAbility to manage multiple responsibilities and changing priorities throughout the day.\nComfortable answering telephones and communicating with clients in person, by email, and through text messaging.\nAbility to accurately document client information and detailed descriptions of high-value merchandise.\nProactive and willing to complete both client-facing and behind-the-scenes support responsibilities.\nComfortable working around high-value jewelry and confidential client information.\nAbility to remain composed, discreet, and professional in a busy luxury retail environment.\nBasic computer, data-entry, and math skills.\nAbility to learn Korman’s systems, jewelry repair procedures, service standards, and basic product terminology.\nAvailability to work Saturdays, select evenings, holidays, and special events based on business needs.\nPhysical Requirements\nAbility to stand and move throughout the showroom for extended periods.\nAbility to bend, reach, clean display surfaces, restock supplies, and complete routine showroom-support tasks.\nAbility to lift and carry boxes, supplies, dishes, beverages, and event materials as needed.\nAbility to safely handle glassware, serving items, packaging supplies, and merchandise according to company procedures.\nWhat Success Looks Like\nThe successful Client Experience & Showroom Support Associate will:\nCreate a warm and professional first impression for every client.\nRespond to calls, messages, repair inquiries, and client requests promptly.\nCheck in and coordinate jewelry repairs accurately and carefully.\nMaintain a polished, organized, and luxury-level showroom environment.\nAnticipate client and team needs without waiting to be asked.\nComplete both visible and behind-the-scenes responsibilities with equal professionalism.\nHelp sales and service professionals spend more time assisting clients.\nFollow through consistently and communicate clearly when an issue requires additional support.\nContribute to a collaborative team environment by helping wherever needed.\nSchedule\nThis is a full-time, in-person position.\nKorman operates Monday through Saturday, with typical working hours between 9:00 a.m. and 6:00 or 6:30 p.m. Team members generally work Saturdays and receive a scheduled weekday off.\nSome evening, holiday, and special-event availability may be required based on business needs. The final schedule and regular day off will be reviewed during the interview process.\nCompensation and Benefits\n$23 to $27 per hour, based on experience and qualifications.\n401(k) with company match up to 3%.\nHealth insurance, with Korman contributing 50% toward employee-only coverage.\nHealth savings account.\nTiered paid time off based on tenure.\nJoin the Korman Team\nAt Korman, we are more than a jewelry store. We are a place where moments are celebrated, relationships are built, and exceptional service is the standard.\nWe are seeking someone who takes pride in thoughtful hospitality, careful follow-through, and the details that create a memorable client experience.\nKorman is an equal opportunity employer and considers qualified applicants without regard to legally protected characteristics.\nPay: $23.00 - $27.00 per hour\nBenefits:\n401(k)\n401(k) matching\nHealth insurance\nHealth savings account\nPaid time off\nWork Location: In person","datePosted":"2026-08-03T19:34:44.787Z","dateModified":"2026-08-03T19:34:44.787Z","hiringOrganization":{"@type":"Organization","name":"Korman","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Austin","addressRegion":"TX","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"ee0fc42fe05b5b4e94dad613"},"url":"https://jobsearcher.com/jobs/ee0fc42fe05b5b4e94dad613"}}