{"schemaVersion":"jobsearcher.job.v1","id":"ee04fa99ebecc558cdcad8fd","url":"https://jobsearcher.com/jobs/ee04fa99ebecc558cdcad8fd","canonicalUrl":"https://jobsearcher.com/jobs/ee04fa99ebecc558cdcad8fd","title":"Team Lead","description":"Team Leader | KY or VA, USA | Work setup: Conditional Remote\n\nAbout Us\n\nHelpware is a technology-driven American company with offices in the USA, Ukraine, Mexico, Philippines and Germany which provides Customer Experience & Operational Support for modern companies. Our team of professionals is driven by the purpose of providing best in class value-adding services to our partners by leveraging our empowered teams, innovative solutions, and technologies.\n\nOur US team is growing and we're looking for an experienced Team Leader to join our Helpware team.\n\nPrimary Responsibilities:\n\nProvide daily operational direction and communication to assigned employees driving superior service of defined key performance metrics.\nProvides continual evaluation of process and procedures. Responsible for suggesting methods to improve area operations, efficiency and service to both internal and external customers.\nProvides statistical and performance feedback and coaching on a regular basis to each team member.\nWrites and administers performance reviews for skill improvement, Should always be available to employees who experience work and/or personal problems providing appropriate coaching, counseling, direction and resolution.\nProvide direction to identify and utilize best-in-class facilitation methods and techniques to coach employees to meet business performance standards, Incorporate performance intervention to accelerate learning.\nResponsible for managing and motivating the customer service representatives to work simultaneously with them to hit KPIs and metrics.\nUtilize various Helpware and client-based tools and applications for customer support\nFully dedicated to a 40 hour work week\n\nQualifications:\n\nAt least 1+ years of experience in BPO call center\nOutstanding verbal and written communication in business terms\nCapability to maintain the highest confidentiality around company proprietary information\nAbility to multitask and prioritize\nSolid problem-solving skills\nStrong organizational skills\nQuick thinkers & able to adapt\nHigh school diploma or equivalent","company":"Helpware","rawCompany":"helpware","city":"Prospect","state":"KY","isRemote":false,"isActive":false,"createdAt":"2026-08-29T10:03:27.870Z","occupations":[{"code":"43-1011.00","title":"First-Line Supervisors of Office and Administrative Support Workers","slug":"first-line-supervisors-of-office-and-administrative-support-workers"},{"code":"51-1011.00","title":"First-Line Supervisors of Production and Operating Workers","slug":"first-line-supervisors-of-production-and-operating-workers"},{"code":"53-1042.00","title":"First-Line Supervisors of Helpers, Laborers, and Material Movers, Hand","slug":"first-line-supervisors-of-helpers-laborers-and-material-movers-hand"}],"industries":[{"code":"561422","title":"Telemarketing Bureaus and Other Contact Centers","slug":"telemarketing-bureaus-and-other-contact-centers"},{"code":"541511","title":"Custom Computer Programming Services","slug":"custom-computer-programming-services"},{"code":"561421","title":"Telephone Answering Services","slug":"telephone-answering-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Team Lead","description":"Team Leader | KY or VA, USA | Work setup: Conditional Remote\n\nAbout Us\n\nHelpware is a technology-driven American company with offices in the USA, Ukraine, Mexico, Philippines and Germany which provides Customer Experience & Operational Support for modern companies. Our team of professionals is driven by the purpose of providing best in class value-adding services to our partners by leveraging our empowered teams, innovative solutions, and technologies.\n\nOur US team is growing and we're looking for an experienced Team Leader to join our Helpware team.\n\nPrimary Responsibilities:\n\nProvide daily operational direction and communication to assigned employees driving superior service of defined key performance metrics.\nProvides continual evaluation of process and procedures. Responsible for suggesting methods to improve area operations, efficiency and service to both internal and external customers.\nProvides statistical and performance feedback and coaching on a regular basis to each team member.\nWrites and administers performance reviews for skill improvement, Should always be available to employees who experience work and/or personal problems providing appropriate coaching, counseling, direction and resolution.\nProvide direction to identify and utilize best-in-class facilitation methods and techniques to coach employees to meet business performance standards, Incorporate performance intervention to accelerate learning.\nResponsible for managing and motivating the customer service representatives to work simultaneously with them to hit KPIs and metrics.\nUtilize various Helpware and client-based tools and applications for customer support\nFully dedicated to a 40 hour work week\n\nQualifications:\n\nAt least 1+ years of experience in BPO call center\nOutstanding verbal and written communication in business terms\nCapability to maintain the highest confidentiality around company proprietary information\nAbility to multitask and prioritize\nSolid problem-solving skills\nStrong organizational skills\nQuick thinkers & able to adapt\nHigh school diploma or equivalent","datePosted":"2026-08-29T10:03:27.870Z","dateModified":"2026-08-29T10:03:27.870Z","hiringOrganization":{"@type":"Organization","name":"Helpware","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Prospect","addressRegion":"KY","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"ee04fa99ebecc558cdcad8fd"},"url":"https://jobsearcher.com/jobs/ee04fa99ebecc558cdcad8fd"}}