{"schemaVersion":"jobsearcher.job.v1","id":"ee02fa4ec56a7becc86dc1e3","url":"https://jobsearcher.com/jobs/ee02fa4ec56a7becc86dc1e3","canonicalUrl":"https://jobsearcher.com/jobs/ee02fa4ec56a7becc86dc1e3","title":"Technology Operations Associate","description":"About this Role\n\nWe are seeking a Technology Operations Associate to deliver exceptional technology support and help maintain operational stability across the organization. This role serves as a frontline technical resource responsible for resolving technology issues, supporting business-critical applications, and ensuring a high-quality customer experience through effective troubleshooting, incident ownership, and operational excellence.\n\nIn this Role, You Will:\n\nServe as the first point of contact for technology support via phone, chat, and ticketing systems\nDeliver exceptional customer service with empathy, professionalism, and a sense of urgency\nTroubleshoot Windows, Microsoft 365, mobile devices, VDI, Cloud PC, VPN, MFA, Active Directory, and remote access technologies\nSupport business-critical applications, user access, and account-related requests\nAnalyze incidents, identify root causes, and drive timely resolution\nTake ownership of incidents from initial contact through resolution or escalation\nDocument incidents, troubleshooting steps, and resolutions in ServiceNow\nEscalate complex issues while ensuring effective communication and follow-up\nMonitor and respond to operational issues, service disruptions, and technology incidents\nMaintain compliance with security, risk, and access management standards\nIdentify process improvement opportunities and contribute to operational excellence and service desk performance\n\nRequired Qualifications\n\n6+ months of Technology Operations experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education\n6+ months of Technology Operations, IT Support, Service Desk, or Technical Support\n6+ months of experience supporting Windows operating systems, Microsoft 365 applications, and mobile devices\n6+ months of experience with ServiceNow or similar IT Service Management (ITSM) platforms\n\nDesired Qualifications\n\n1+years of Technology Operations, Service Desk, Help Desk, or IT Support experience\nStrong customer service, communication, troubleshooting, and problem-solving skills\nAbility to work in a fast-paced environment while adhering to security, risk, compliance, and documentation standards\nWorking knowledge of Active Directory, VPN, MFA, Cloud PC, Azure, remote access technologies, and user access management\nExperience supporting financial services, brokerage, wealth management, or other regulated business environments\nExperience supporting desktop, mobile, and remote access technologies\nPassion for delivering exceptional customer experiences and driving operational excellence\n\nJob Expectations:\n\nThis position is not eligible for visa sponsorship\nAbility to work outside normal business hours 24/7\nStandard work schedule is Monday through Friday, 7AM to 4PM ET\nOccasional flexibility may be required to support business and production needs, including periodic overtime when necessary\n\nPosting End Date:\n\n18 Sep 2026\n\n*Job posting may come down early due to volume of applicants.\n\nWe Value Equal Opportunity\n\nWells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.\n\nEmployees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.\n\nCandidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.\n\nApplicants with Disabilities\n\nTo request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.\n\nDrug and Alcohol Policy\n\nWells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.\n\nWells Fargo Recruitment and Hiring Requirements:\n\na. Third-Party recordings are prohibited unless authorized by Wells Fargo.\n\nb. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.","company":"Wells Fargo","rawCompany":"wellsfargo","city":"Irving","state":"TX","isRemote":false,"isActive":false,"createdAt":"2026-09-16T11:33:34.078Z","occupations":[{"code":"15-1232.00","title":"Computer User Support Specialists","slug":"computer-user-support-specialists"},{"code":"15-1231.00","title":"Computer Network Support Specialists","slug":"computer-network-support-specialists"},{"code":"15-1244.00","title":"Network and Computer Systems Administrators","slug":"network-and-computer-systems-administrators"}],"industries":[{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"541513","title":"Computer Facilities Management Services","slug":"computer-facilities-management-services"},{"code":"541511","title":"Custom Computer Programming Services","slug":"custom-computer-programming-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Technology Operations Associate","description":"About this Role\n\nWe are seeking a Technology Operations Associate to deliver exceptional technology support and help maintain operational stability across the organization. This role serves as a frontline technical resource responsible for resolving technology issues, supporting business-critical applications, and ensuring a high-quality customer experience through effective troubleshooting, incident ownership, and operational excellence.\n\nIn this Role, You Will:\n\nServe as the first point of contact for technology support via phone, chat, and ticketing systems\nDeliver exceptional customer service with empathy, professionalism, and a sense of urgency\nTroubleshoot Windows, Microsoft 365, mobile devices, VDI, Cloud PC, VPN, MFA, Active Directory, and remote access technologies\nSupport business-critical applications, user access, and account-related requests\nAnalyze incidents, identify root causes, and drive timely resolution\nTake ownership of incidents from initial contact through resolution or escalation\nDocument incidents, troubleshooting steps, and resolutions in ServiceNow\nEscalate complex issues while ensuring effective communication and follow-up\nMonitor and respond to operational issues, service disruptions, and technology incidents\nMaintain compliance with security, risk, and access management standards\nIdentify process improvement opportunities and contribute to operational excellence and service desk performance\n\nRequired Qualifications\n\n6+ months of Technology Operations experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education\n6+ months of Technology Operations, IT Support, Service Desk, or Technical Support\n6+ months of experience supporting Windows operating systems, Microsoft 365 applications, and mobile devices\n6+ months of experience with ServiceNow or similar IT Service Management (ITSM) platforms\n\nDesired Qualifications\n\n1+years of Technology Operations, Service Desk, Help Desk, or IT Support experience\nStrong customer service, communication, troubleshooting, and problem-solving skills\nAbility to work in a fast-paced environment while adhering to security, risk, compliance, and documentation standards\nWorking knowledge of Active Directory, VPN, MFA, Cloud PC, Azure, remote access technologies, and user access management\nExperience supporting financial services, brokerage, wealth management, or other regulated business environments\nExperience supporting desktop, mobile, and remote access technologies\nPassion for delivering exceptional customer experiences and driving operational excellence\n\nJob Expectations:\n\nThis position is not eligible for visa sponsorship\nAbility to work outside normal business hours 24/7\nStandard work schedule is Monday through Friday, 7AM to 4PM ET\nOccasional flexibility may be required to support business and production needs, including periodic overtime when necessary\n\nPosting End Date:\n\n18 Sep 2026\n\n*Job posting may come down early due to volume of applicants.\n\nWe Value Equal Opportunity\n\nWells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.\n\nEmployees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.\n\nCandidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.\n\nApplicants with Disabilities\n\nTo request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.\n\nDrug and Alcohol Policy\n\nWells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.\n\nWells Fargo Recruitment and Hiring Requirements:\n\na. Third-Party recordings are prohibited unless authorized by Wells Fargo.\n\nb. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.","datePosted":"2026-09-16T11:33:34.078Z","dateModified":"2026-09-16T11:33:34.078Z","hiringOrganization":{"@type":"Organization","name":"Wells Fargo","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Irving","addressRegion":"TX","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"ee02fa4ec56a7becc86dc1e3"},"url":"https://jobsearcher.com/jobs/ee02fa4ec56a7becc86dc1e3"}}