{"schemaVersion":"jobsearcher.job.v1","id":"edfbd30e764d91b069b1e98e","url":"https://jobsearcher.com/jobs/edfbd30e764d91b069b1e98e","canonicalUrl":"https://jobsearcher.com/jobs/edfbd30e764d91b069b1e98e","title":"Salesforce Solution Architect","description":"Salesforce Solution Architect\r\nLocation: Arlington, VA / Remote\r\nEmployment type: Long Term Contract\r\nOverall Experience: 13+ years overall, minimum 5 years in Salesforce ecosystem\r\nOverview: We are seeking a highly skilled Salesforce Solution Architect to lead the design, architecture, and delivery of complex Salesforce Service Cloud solutions. The ideal candidate will have deep technical expertise in Service Cloud, Omnichannel integrations, Genesys contact center integration, and AI enablement using Salesforce Einstein. This individual will collaborate with stakeholders, product owners, and technical teams to deliver scalable, secure, and high-performing Salesforce solutions that align with enterprise business goals.\r\nKey Responsibilities\r\nLead end-to-end Salesforce solution architecture focusing on Service Cloud features, including case management, SLAs, and knowledge base design.\r\nArchitect and design integrations between Salesforce and Omnichannel platforms (voice, chat, email, and social).\r\nDesign and implement integrations with Genesys Contact Center leveraging Salesforce CTI, APIs, and event-driven architectures.\r\nEnable AI-driven capabilities using Salesforce Einstein (Bots, Next Best Action, Analytics, Sentiment Analysis, and Predictive Insights).\r\nCollaborate with cross-functional teams to translate business needs into scalable Salesforce solutions.\r\nEstablish and enforce Salesforce best practices, data governance, and security frameworks.\r\nConduct architecture reviews, solution design workshops, and provide technical leadership to development and support teams.\r\nStay current on Salesforce releases and ecosystem advancements to continuously enhance solution strategies.\r\nRequired Skills and Experience\r\n13+ years of overall IT experience, with minimum 5+ years in Salesforce solution architecture and design.\r\nStrong hands-on experience with Salesforce Service Cloud, Omnichannel, and CTI integrations.\r\nProven experience integrating Salesforce with Genesys Cloud or similar enterprise contact center platforms.\r\nIn-depth knowledge of Salesforce Integration Patterns (REST/SOAP APIs, Platform Events, Middleware such as MuleSoft).\r\nExperience implementing Salesforce Einstein capabilities (Bots, Next Best Action, Analytics).\r\nDeep understanding of Salesforce data modeling, security, governance, and DevOps practices.\r\nStrong communication and stakeholder engagement skills.\r\nSalesforce Certifications (Preferred)\r\nSalesforce Certified Application Architect / System Architect\r\nSalesforce Service Cloud Consultant\r\nSalesforce Integration Architect\r\nNice to Have\r\nExperience with Experience Cloud or Sales Cloud in addition to Service Cloud.\r\nFamiliarity with AI-driven service automation, chatbots, or GenAI capabilities within Salesforce.\r\nExposure to Agile/Scrum methodologies and CI/CD tools (GitHub, Copado, Gearset).\r\nEducation\r\nBachelor's or Master's degree in Computer Science, Information Technology, or related discipline.\r\nRelevant Salesforce Architect and Consultant-level certifications preferred.\r\nJ-18808-Ljbffr","company":"Veracity Software","rawCompany":"veracity software","city":"Virginia","state":"MN","isRemote":false,"isActive":false,"createdAt":"2026-04-09T09:10:36.623Z","occupations":[{"code":"15-1299.08","title":"Computer Systems Engineers/Architects","slug":"computer-systems-engineers-architects"},{"code":"15-1211.00","title":"Computer Systems Analysts","slug":"computer-systems-analysts"},{"code":"15-1252.00","title":"Software Developers","slug":"software-developers"}],"industries":[{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"541511","title":"Custom Computer Programming Services","slug":"custom-computer-programming-services"},{"code":"513210","title":"Software Publishers","slug":"software-publishers"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Salesforce Solution Architect","description":"Salesforce Solution Architect\r\nLocation: Arlington, VA / Remote\r\nEmployment type: Long Term Contract\r\nOverall Experience: 13+ years overall, minimum 5 years in Salesforce ecosystem\r\nOverview: We are seeking a highly skilled Salesforce Solution Architect to lead the design, architecture, and delivery of complex Salesforce Service Cloud solutions. The ideal candidate will have deep technical expertise in Service Cloud, Omnichannel integrations, Genesys contact center integration, and AI enablement using Salesforce Einstein. This individual will collaborate with stakeholders, product owners, and technical teams to deliver scalable, secure, and high-performing Salesforce solutions that align with enterprise business goals.\r\nKey Responsibilities\r\nLead end-to-end Salesforce solution architecture focusing on Service Cloud features, including case management, SLAs, and knowledge base design.\r\nArchitect and design integrations between Salesforce and Omnichannel platforms (voice, chat, email, and social).\r\nDesign and implement integrations with Genesys Contact Center leveraging Salesforce CTI, APIs, and event-driven architectures.\r\nEnable AI-driven capabilities using Salesforce Einstein (Bots, Next Best Action, Analytics, Sentiment Analysis, and Predictive Insights).\r\nCollaborate with cross-functional teams to translate business needs into scalable Salesforce solutions.\r\nEstablish and enforce Salesforce best practices, data governance, and security frameworks.\r\nConduct architecture reviews, solution design workshops, and provide technical leadership to development and support teams.\r\nStay current on Salesforce releases and ecosystem advancements to continuously enhance solution strategies.\r\nRequired Skills and Experience\r\n13+ years of overall IT experience, with minimum 5+ years in Salesforce solution architecture and design.\r\nStrong hands-on experience with Salesforce Service Cloud, Omnichannel, and CTI integrations.\r\nProven experience integrating Salesforce with Genesys Cloud or similar enterprise contact center platforms.\r\nIn-depth knowledge of Salesforce Integration Patterns (REST/SOAP APIs, Platform Events, Middleware such as MuleSoft).\r\nExperience implementing Salesforce Einstein capabilities (Bots, Next Best Action, Analytics).\r\nDeep understanding of Salesforce data modeling, security, governance, and DevOps practices.\r\nStrong communication and stakeholder engagement skills.\r\nSalesforce Certifications (Preferred)\r\nSalesforce Certified Application Architect / System Architect\r\nSalesforce Service Cloud Consultant\r\nSalesforce Integration Architect\r\nNice to Have\r\nExperience with Experience Cloud or Sales Cloud in addition to Service Cloud.\r\nFamiliarity with AI-driven service automation, chatbots, or GenAI capabilities within Salesforce.\r\nExposure to Agile/Scrum methodologies and CI/CD tools (GitHub, Copado, Gearset).\r\nEducation\r\nBachelor's or Master's degree in Computer Science, Information Technology, or related discipline.\r\nRelevant Salesforce Architect and Consultant-level certifications preferred.\r\nJ-18808-Ljbffr","datePosted":"2026-04-09T09:10:36.623Z","dateModified":"2026-04-09T09:10:36.623Z","hiringOrganization":{"@type":"Organization","name":"Veracity Software","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Virginia","addressRegion":"MN","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"edfbd30e764d91b069b1e98e"},"url":"https://jobsearcher.com/jobs/edfbd30e764d91b069b1e98e"}}