{"schemaVersion":"jobsearcher.job.v1","id":"ed9fbf870bee2f91ef49cddc","url":"https://jobsearcher.com/jobs/ed9fbf870bee2f91ef49cddc","canonicalUrl":"https://jobsearcher.com/jobs/ed9fbf870bee2f91ef49cddc","title":"Principal Technical Support Engineer (Miami, FL)","description":"Principal Premium Services Engineer - OSE\n\nAt NETSCOUT, we are an elite force of trailblazers, innovators, and problem solvers. We protect the connected world from cyberattacks and performance and availability disruptions through our unique visibility platform and solutions powered by pioneering deep packet inspection at scale technology.\n\nWe are Guardians of the Connected World. We are looking for exceptional talent to join our team.\n\nAbout NETSCOUT\n\nNETSCOUT has been helping the world’s largest organizations solve their most complex digital challenges for more than 40 years.\n\nNETSCOUT unlocks insight at unequaled scale, from every data packet to the broadest view of global internet traffic, so the world’s essential organizations can solve problems faster, constantly transform their digital ecosystems, secure what matters – and stay unstoppable for a world that relies on them every second.\n\nAbout the Enterprise team:\n\nWe are expanding and looking for a highly skilled, customer-focused Principal Premium Services Engineer to work on-site with enterprise clients, solving complex network and application issues using innovative technologies. If you are driven by technical challenges, thrive in fast-paced environments, and love working with world-class engineers and customers, this is the opportunity for you.\n\nOverview\n\nAs a Principal Premium Services Engineer, you will play a key role in ensuring our customers have uninterrupted access to the critical performance data they rely on to operate and grow their businesses. This position requires a deep and broad technical skill set, requiring server and OS support, multi-tiered applications, virtualization, voice/video, cloud platforms, security, and big data.\n\nSelf-motivation is required as this is a very proactive position, but you must also have proven success working as part of a team. If you are eager to apply your talent and drive, you will quickly discover that you can make a difference. Help us grow our team, the business, and your customers business.\n\nBasic Qualifications/Skills:\n\nCollaborate with customers to troubleshoot and resolve complex network and product related issues\nInterface with our world-class support, development, and SQA teams to identify and to resolve product issues and performance concerns\nUtilizing NETSCOUT's Knowledge Management database to research solutions and develop technical content such as tips, troubleshooting guides, and best practices.\nProvide guidance to customers on network management strategies and best practices using NETSCOUT product suite\nDeliver high-quality, hands-on support while representing NETSCOUT with professionalism and technical expertise.\n\nPreferred Qualification/Skills:\n\nBachelor’s Degree in Computer Science/Network Security related field or equivalent discipline\n7+ years in network management supporting external enterprise customers\n2+ years in high touch or managed customer support environment\nProven expertise in customer relationship and management\nExperience in enterprise or service provider network management environments preferred.\nExperience working onsite at customer locations and cooperatively with HQ teams\nDemonstrated ability to identify and resolve complex network and systems issues\nCisco Certification (CCNA minimum, CCNP preferred)\nLinux Certification (RHCSA or equivalent)\nKnowledge of Windows and Linux operating system environments\nDemonstrated ability to write clear technical documentation and contribute to internal knowledge bases.\nStrong attention to detail and the ability to manage multiple tasks simultaneously.\nAbility to travel up to 25%\nProject Management Certification (PMP) is preferred\nVMware Certification is a preferred\nDell DOSD (Onsite Server Hardware Support) Certification is preferred\n\nLocation: Miami, FL, 33172\n\nWorking at NETSCOUT\n\nAt NETSCOUT, our vision is to create a workplace where every individual feels valued, respected, and empowered to contribute their unique perspectives. We strive to build a diverse workforce that reflects the communities we serve. We also know that life at NETSCOUT is not just about what you will contribute, but what we will give back to you. Besides the promise of interesting work in an exciting and ever-growing industry, NETSCOUT is committed to giving you opportunities to continue to learn and grow. Employees are eligible for a variety of professional development opportunities to help them advance their skills and career. We have heavily invested in our individual, management, and leadership training and development programs. We offer a compensation package that includes the following benefits:\n\nGenerous vacation package\nEquity\nMatching 401k plan\nTuition reimbursement\nAttractive medical and dental coverage options\nDomestic partner benefits\nHealth and Dependent Care spending accounts and Health Savings Account options\nLife and Disability Benefits\nVolunteer Time Off, Matching Charitable Gifts\n\n NetScout Systems, Inc. is an EEO/Affirmative Action Employer.\n\nRequirements:\nEducation Bachelors (or equivalent work experience)\nJob Type Full-Time\nLocation US-Florida (FL)\nPreferred Language English\n\nNETSCOUT endeavors to make NETSCOUT.com accessible to any and all users. If a reasonable accommodation is needed to participate in the job application or interview process, or if you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact Talent Acquisition at 978-614-4043 or by email. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. For the avoidance of doubt, accommodation made to facilitate the recruiting process is not a guarantee of future or continued accommodation if hired.\n\nNETSCOUT is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. Read our EEO Policy Statement here. If you’d like more information on your rights under the law, view the Know Your Rights poster and Pay Transparency Nondiscrimination Provision poster.\n\nFor job candidates in the US, NETSCOUT participates in the E-Verify program to confirm work authorization. For more information on E-Verify, please refer to the E-Verify Participant notice and the Right To Work notice.\n\nFor candidates in Massachusetts, it is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.","company":"Netscout Systems","rawCompany":"netscout systems","city":"Summerfield","state":"FL","isRemote":false,"isActive":false,"createdAt":"2026-09-10T10:18:30.476Z","occupations":[{"code":"15-1244.00","title":"Network and Computer Systems Administrators","slug":"network-and-computer-systems-administrators"},{"code":"15-1231.00","title":"Computer Network Support Specialists","slug":"computer-network-support-specialists"},{"code":"15-1241.00","title":"Computer Network Architects","slug":"computer-network-architects"}],"industries":[{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"541513","title":"Computer Facilities Management Services","slug":"computer-facilities-management-services"},{"code":"541519","title":"Other Computer Related Services","slug":"other-computer-related-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Principal Technical Support Engineer (Miami, FL)","description":"Principal Premium Services Engineer - OSE\n\nAt NETSCOUT, we are an elite force of trailblazers, innovators, and problem solvers. We protect the connected world from cyberattacks and performance and availability disruptions through our unique visibility platform and solutions powered by pioneering deep packet inspection at scale technology.\n\nWe are Guardians of the Connected World. We are looking for exceptional talent to join our team.\n\nAbout NETSCOUT\n\nNETSCOUT has been helping the world’s largest organizations solve their most complex digital challenges for more than 40 years.\n\nNETSCOUT unlocks insight at unequaled scale, from every data packet to the broadest view of global internet traffic, so the world’s essential organizations can solve problems faster, constantly transform their digital ecosystems, secure what matters – and stay unstoppable for a world that relies on them every second.\n\nAbout the Enterprise team:\n\nWe are expanding and looking for a highly skilled, customer-focused Principal Premium Services Engineer to work on-site with enterprise clients, solving complex network and application issues using innovative technologies. If you are driven by technical challenges, thrive in fast-paced environments, and love working with world-class engineers and customers, this is the opportunity for you.\n\nOverview\n\nAs a Principal Premium Services Engineer, you will play a key role in ensuring our customers have uninterrupted access to the critical performance data they rely on to operate and grow their businesses. This position requires a deep and broad technical skill set, requiring server and OS support, multi-tiered applications, virtualization, voice/video, cloud platforms, security, and big data.\n\nSelf-motivation is required as this is a very proactive position, but you must also have proven success working as part of a team. If you are eager to apply your talent and drive, you will quickly discover that you can make a difference. Help us grow our team, the business, and your customers business.\n\nBasic Qualifications/Skills:\n\nCollaborate with customers to troubleshoot and resolve complex network and product related issues\nInterface with our world-class support, development, and SQA teams to identify and to resolve product issues and performance concerns\nUtilizing NETSCOUT's Knowledge Management database to research solutions and develop technical content such as tips, troubleshooting guides, and best practices.\nProvide guidance to customers on network management strategies and best practices using NETSCOUT product suite\nDeliver high-quality, hands-on support while representing NETSCOUT with professionalism and technical expertise.\n\nPreferred Qualification/Skills:\n\nBachelor’s Degree in Computer Science/Network Security related field or equivalent discipline\n7+ years in network management supporting external enterprise customers\n2+ years in high touch or managed customer support environment\nProven expertise in customer relationship and management\nExperience in enterprise or service provider network management environments preferred.\nExperience working onsite at customer locations and cooperatively with HQ teams\nDemonstrated ability to identify and resolve complex network and systems issues\nCisco Certification (CCNA minimum, CCNP preferred)\nLinux Certification (RHCSA or equivalent)\nKnowledge of Windows and Linux operating system environments\nDemonstrated ability to write clear technical documentation and contribute to internal knowledge bases.\nStrong attention to detail and the ability to manage multiple tasks simultaneously.\nAbility to travel up to 25%\nProject Management Certification (PMP) is preferred\nVMware Certification is a preferred\nDell DOSD (Onsite Server Hardware Support) Certification is preferred\n\nLocation: Miami, FL, 33172\n\nWorking at NETSCOUT\n\nAt NETSCOUT, our vision is to create a workplace where every individual feels valued, respected, and empowered to contribute their unique perspectives. We strive to build a diverse workforce that reflects the communities we serve. We also know that life at NETSCOUT is not just about what you will contribute, but what we will give back to you. Besides the promise of interesting work in an exciting and ever-growing industry, NETSCOUT is committed to giving you opportunities to continue to learn and grow. Employees are eligible for a variety of professional development opportunities to help them advance their skills and career. We have heavily invested in our individual, management, and leadership training and development programs. We offer a compensation package that includes the following benefits:\n\nGenerous vacation package\nEquity\nMatching 401k plan\nTuition reimbursement\nAttractive medical and dental coverage options\nDomestic partner benefits\nHealth and Dependent Care spending accounts and Health Savings Account options\nLife and Disability Benefits\nVolunteer Time Off, Matching Charitable Gifts\n\n NetScout Systems, Inc. is an EEO/Affirmative Action Employer.\n\nRequirements:\nEducation Bachelors (or equivalent work experience)\nJob Type Full-Time\nLocation US-Florida (FL)\nPreferred Language English\n\nNETSCOUT endeavors to make NETSCOUT.com accessible to any and all users. If a reasonable accommodation is needed to participate in the job application or interview process, or if you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact Talent Acquisition at 978-614-4043 or by email. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. For the avoidance of doubt, accommodation made to facilitate the recruiting process is not a guarantee of future or continued accommodation if hired.\n\nNETSCOUT is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. Read our EEO Policy Statement here. If you’d like more information on your rights under the law, view the Know Your Rights poster and Pay Transparency Nondiscrimination Provision poster.\n\nFor job candidates in the US, NETSCOUT participates in the E-Verify program to confirm work authorization. For more information on E-Verify, please refer to the E-Verify Participant notice and the Right To Work notice.\n\nFor candidates in Massachusetts, it is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.","datePosted":"2026-09-10T10:18:30.476Z","dateModified":"2026-09-10T10:18:30.476Z","hiringOrganization":{"@type":"Organization","name":"Netscout Systems","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Summerfield","addressRegion":"FL","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"ed9fbf870bee2f91ef49cddc"},"url":"https://jobsearcher.com/jobs/ed9fbf870bee2f91ef49cddc"}}