Service Technician II

OverviewAt Kenco Logistics, you're more than just a team member—you're part of a company that values innovation, integrity, and a strong commitment to its people. As one of the leading 3PL providers in the U.S., Kenco offers a dynamic and supportive work environment where your ideas matter and your growth is a priority.ResponsibilitiesSchedule Planned Maintenance (PM) of all Fleet Services equipment, automated systems, and conveyors, and maintain updated records of completed PMs.Perform corrective repairs and preventive maintenance on MHE, batteries, automated systems, and conveyors in accordance with site and OEM standards.Maintain regular communication with site managers, supervisors, and operations leaders regarding equipment status, service requirements, project timelines, work progress, delays or obstacles that may impact operations or customer commitments.Meet or exceed established performance metrics including service response times, first-time fix rates, and preventive maintenance completion schedules.Manage equipment condition and support repair readiness by reporting damage, coordinating required parts, and maintaining accurate service and inventory records.Communicate with the Parts team on parts and supplies needed to maintain equipment.Maintain parts inventory and repair records for all equipment by completing accurate paperwork.Access and navigate OEM software platforms to perform diagnostics, troubleshooting, and equipment programming.Use OEM software, service manuals, wiring diagrams, and parts schematics to diagnose mechanical, electrical, and hydraulic issues and perform required adjustments or replacements.Achieve and maintain a minimum of 80% technician efficiency or 100% PM completion monthly by maximizing billable work hours relative to total available work time.Conduct routine inspections of equipment and safety devices to ensure compliance with OSHA, facility and manufacturer standards, and understand OSHA regulations applicable to material handling equipment, industrial maintenance, and field service operations.Interact professionally with customers and coworkers.Maintain general cleanliness of service area at all times.Conduct thorough monthly inspections of assigned service vehicle or shop workspace according to company checklist and schedule.Maintain an organized, clean, and efficient workspace in service vehicle or shop area following 5S methodology (Sort, Set in Order, Shine, Standardize, Sustain).Understand customer facility-specific safety requirements, site access protocols, and contractor safety orientation procedures.Support the Kenco Operating System by identifying ways to work more safely, efficiently, and effectively, and sharing ideas that help the team and company get better.QualificationsHigh school diploma, G.E.D., or technical school graduate required.2-4 years of mechanic experience, preferably with repair and maintenance of material handling equipment, automated systems, or conveyors.ASE certification preferred.Silver and/or Gold certification preferred.Electrical journeyman certification preferred.Electrical and pneumatic experience preferred.Ability to troubleshoot mechanical and electrical problems on multiple types of equipment.Proficiency using email, work order management software, and mobile applications for daily job functions.Ability to read and understand electrical and hydraulic system schematics.Self-motivated, self-directed, highly responsible, able to work independently and as part of a team.Must be able to frequently lift, carry, push, pull up to 50 lbs.Supply own mechanic technician hand tools.Must be able to safely operate lift trucks.CompetenciesAction Oriented - taking on new opportunities and tough challenges with sense of urgency, high energy, and enthusiasm.Collaborates - building partnerships and working collaboratively to meet shared objectives.Decision Quality - making good and timely decisions that keep the organization moving forward.Optimizes Work Processes - knowing effective and efficient processes to get things done, with focus on continuous improvement.Situational Adaptability - adapting approach and demeanor in real time to match shifting demands of different situations.Travel RequirementsExpected to travel approximately 25% or less. A passport is not required but recommended.BenefitsMedical insurance incl. HSA, HRA and FSA accountsSupplemental insurance incl. critical illness, hospital indemnity, accidental injuryDental insuranceVision insuranceBasic life and supplemental lifeShort term and long term disabilityPaid parental leave401(k)Paid time off approximately 2 weeks (accrual begins on day 1 of employment)Employer paid holidays – 10 daysEqual Opportunity EmployerKenco is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, age, sexual orientation, gender identity, or any other characteristic protected by law.J-18808-Ljbffr