{"schemaVersion":"jobsearcher.job.v1","id":"ed4eb4073b91aee45e15e0a2","url":"https://jobsearcher.com/jobs/ed4eb4073b91aee45e15e0a2","canonicalUrl":"https://jobsearcher.com/jobs/ed4eb4073b91aee45e15e0a2","title":"Support Engineer","description":"Below is the complete job descriptionLevel 3 Support / SRE / Operations Engineer Location: Blue Ash, OH 5 days/week Top 3 Skills: Major Incident Management – Proven experience leading P1/P2 incidents, running war rooms/bridges, and driving incidents end-to-end.RCA & Problem Management – Strong 5-Whys, Fishbone, timeline analysis, and experience driving corrective actions to closure.Production Troubleshooting – Hands-on troubleshooting across applications, cloud/on-prem infrastructure, POS/store systems, logs, and monitoring tools such as Dynatrace.Key ResponsibilitiesLead major incidents, RCA, problem management, and post-incident reviews.Troubleshoot production applications and infrastructure and manage issues to SLA.Monitor systems and resolve application/infrastructure failures.Partner with Engineering, Application, Infrastructure, and Business teams.Support testing, deployments, rollouts, and continuous reliability improvements.Maintain operational procedures, scripts, and documentation.RequirementsStrong production support / SRE / operations experience.Must be comfortable with 24x7 rotating on-call.Must be willing to work onsite in Blue Ash, OH.Approximately 50% travel for store pilots, go-lives, and rollouts.SRE candidates are welcome, but pure DevOps/CI-CD experience without incident-response exposure is not a fit.Development experience is not mandatory.","company":"Flexton","rawCompany":"flexton","city":"Blue Ash","state":"OH","isRemote":false,"isActive":false,"createdAt":"2026-08-19T13:26:29.310Z","occupations":[{"code":"15-1299.08","title":"Computer Systems Engineers/Architects","slug":"computer-systems-engineers-architects"},{"code":"15-1211.00","title":"Computer Systems Analysts","slug":"computer-systems-analysts"},{"code":"15-1244.00","title":"Network and Computer Systems Administrators","slug":"network-and-computer-systems-administrators"}],"industries":[{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"541511","title":"Custom Computer Programming Services","slug":"custom-computer-programming-services"},{"code":"541519","title":"Other Computer Related Services","slug":"other-computer-related-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Support Engineer","description":"Below is the complete job descriptionLevel 3 Support / SRE / Operations Engineer Location: Blue Ash, OH 5 days/week Top 3 Skills: Major Incident Management – Proven experience leading P1/P2 incidents, running war rooms/bridges, and driving incidents end-to-end.RCA & Problem Management – Strong 5-Whys, Fishbone, timeline analysis, and experience driving corrective actions to closure.Production Troubleshooting – Hands-on troubleshooting across applications, cloud/on-prem infrastructure, POS/store systems, logs, and monitoring tools such as Dynatrace.Key ResponsibilitiesLead major incidents, RCA, problem management, and post-incident reviews.Troubleshoot production applications and infrastructure and manage issues to SLA.Monitor systems and resolve application/infrastructure failures.Partner with Engineering, Application, Infrastructure, and Business teams.Support testing, deployments, rollouts, and continuous reliability improvements.Maintain operational procedures, scripts, and documentation.RequirementsStrong production support / SRE / operations experience.Must be comfortable with 24x7 rotating on-call.Must be willing to work onsite in Blue Ash, OH.Approximately 50% travel for store pilots, go-lives, and rollouts.SRE candidates are welcome, but pure DevOps/CI-CD experience without incident-response exposure is not a fit.Development experience is not mandatory.","datePosted":"2026-08-19T13:26:29.310Z","dateModified":"2026-08-19T13:26:29.310Z","hiringOrganization":{"@type":"Organization","name":"Flexton","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Blue Ash","addressRegion":"OH","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"ed4eb4073b91aee45e15e0a2"},"url":"https://jobsearcher.com/jobs/ed4eb4073b91aee45e15e0a2"}}