Hospice community Liaison

Hospice Community LiaisonThe Community Liaison is responsible for the implementation and coordination of efforts to educate members of the community of the benefits of hospice. The position maintains and develops relationships with other community health organizations and reports back to the Administrator on unmet community needs for consideration in the development of programs and services. Works with the entire management staff to provide feedback on community perception of agency services. Develops and implements marketing plans, maintains knowledgeability of the Medicare Hospice Benefit, adheres to compliance as set forth by the OIG, and assists in securing various business contracts. The Community Liaison will also work with the Admissions Team to ensure timely evaluation and admission of new patients, with the ability to, when necessary, provide education and information to prospective patients and their loved ones of the many benefits of hospice.Qualifications include a basic understanding of office systems, good communications skills, a commitment to the hospice philosophy of care, excellent verbal and written communication skills, an ability to work closely with a variety of people while effectively using problem-solving skills, an understanding of referral patterns in the service area by utilizing/maintaining statistical data, the ability to develop and present new In-Services, a valid Arizona Driver's License and driving record that complies with the agency's liability policy, an automobile in good working order, proof of current automobile insurance, a satisfactory background check in accordance with state and federal regulations, the ability to read, write, and speak English fluently, the ability to deal tactfully with customers and the community, knowledge of Medicare Hospice Benefit, OIG, Joint Commission standards, and private payer practices is preferred, good communications, negotiation, and public relations skills, and autonomy, organization, assertiveness, flexibility and cooperation in performing job responsibilities.Responsibilities include developing and overseeing educational events both internally and externally, participating in the development of new programs to meet identified community needs, participating and assisting with performance improvement, maintaining professional knowledge of the Medicare hospice benefit and OIG regulations as it applies to business development, creating awareness around the fact that hospice services are a quality option for end-of-life care, positioning Agape Hospice as a quality healthcare option for end-of-life care, attending networking events, trade shows, both local and out of area conferences, establishing and maintaining positive working relationships with current and potential referral sources, maintaining comprehensive working knowledge of community resources and assisting referral sources in accessing community resources should services not be provided by Agape Hospice & Palliative Care, assisting in ensuring compliance with all state, federal, and Joint Commission referral/intake regulatory requirements with regard to hospice intake, working with Admissions Director and admissions team to ensure timely evaluation and admission of patients to hospice, assisting in the implementation of improved work methods and procedures to ensure patients are admitted in accordance with policy, participating in quality assessment performance improvement activities, and the ability to cover after hours and holidays as operationally necessary.