{"schemaVersion":"jobsearcher.job.v1","id":"ed2ed896c250c8621005fa80","url":"https://jobsearcher.com/jobs/ed2ed896c250c8621005fa80","canonicalUrl":"https://jobsearcher.com/jobs/ed2ed896c250c8621005fa80","title":"Senior Site Reliability Engineer","description":"About Us\nAt You.com, we are building the AI Search Infrastructure that powers modern AI systems. Our goal is to create the trusted knowledge layer that agents, applications, and enterprises rely on to retrieve real-time, accurate, and citation-backed information.\nOur platform combines proprietary vertical indexes with LLM-optimized retrieval systems to power AI agents, applications, and enterprise workflows. We are solving hard problems across search, large language models, and large-scale infrastructure to make AI systems more reliable, transparent, and useful.\nOur team includes engineers, researchers, product builders, and operators who care about solving meaningful problems and delivering real-world impact. Whether you are improving core infrastructure, shaping product experiences, or helping bring new AI capabilities to market, your work will help define how modern AI finds and uses knowledge.\nAbout the Role\nAs a Site Reliability Engineer, you will own parts of the reliability, observability, and incident response posture for You.com’s production services. Your work will ensure that every user query, every API call, and every data pipeline runs with measurable, defensible uptime, and when something breaks, the tools and dashboards you developed will help the team identify the issue, respond, and learn from it. Additionally, you will partner with teams to help them implement best practices, establish reliability objectives, and ensure the engineering team can build reliable services with minimal friction.\nResponsibilities\nInstrument services end-to-end using OpenTelemetry metrics and structured logging to ensure every critical path is measurable.\nDevelop and maintain SRE standards and patterns (instrumentation guidelines, incident playbooks, service templates) that engineering teams adopt by default in new and existing services.Build internal tooling and automation in Python, Bash and Terraform to improve deployment safety, reliability, and operational efficiency.\nDesign and maintain actionable dashboards that surface real user impact, not vanity metrics, for service owners and leadership.\nTune alerting rules continuously to maximize signal-to-noise ratio; tie alerts to SLO-based error-budget burn rates rather than arbitrary thresholds.\nOwn reliability incident response end-to-end: detection, triage, communication, escalation, resolution, and stakeholder updates.\nTrack and run blameless postmortems that focus on systemic contributing factors, not individual fault, producing actionable remediation items with owners and deadlines.\nTrack remediation follow-through as a first-class metric. Ensure postmortem action items are completed, not just documented.\nContinuously improve MTTD and MTTR by feeding incident learnings back into monitoring, runbooks, and automation.\nCollaborate with Customer Success and ensure we by feed incident learnings back into monitoring, runbooks, and automation.\nDefine meaningful SLOs for all production services grounded in critical user journeys, historical performance data, and business requirements.\nEliminate alert fatigue by auditing, categorizing, and deprecating noisy or non-actionable alerts on a regular cadence.\nHelp manage incident management processes and playbooks.\nQualifications\n2+ years of full-time experience in an SRE or similar role\n3+ years of experience working in AWS with EKS and Github (GHA) & CI/CD\nStrong hands-on experience with Git, Python, and Bash. Comfortable building production-grade automation and tooling.\nExperience establishing SRE practices across multiple teams (SLO definitions, alert hygiene, postmortem culture).\nBuilt or maintained Prometheus-based monitoring with dashboards they have in Grafana.\nDemonstrated experience scoping and delivering infrastructure projects from proposal through production deployment\nDemonstrated experience managing incidents and response to service outage\nHands-on experience integrating AI with SRE efforts to improve reliability, development and velocity\nDemonstrated track record of collaborating with teams to define SLOs, instrument services against measurable SLIs, and operationalize error-budget burn-rate alerting that teams use independently to balance risk and delivery speed.\n\nOur salary bands are structured based on a combination of geographic tiers and internal leveling. Compensation is determined by multiple factors assessed during the interview process, with the final offer reflecting these considerations.\nSalary Band\n$195,000 - $240,000 USD\nCompany Perks:\nHubs in San Francisco and New York City offering regular in-person gatherings and co-working sessions\nFlexible PTO with U.S. holidays observed and a week shutdown in December to rest and recharge*\nA competitive health insurance plan covers 100% of the policyholder and 75% for dependents*\n12 weeks of paid parental leave in the US*\n401k program, 3% match - vested immediately!*\n$500 work-from-home stipend to be used up to a year of your start date*\n$600 technology stipend to support a portion of our hybrid/remote team's cell phone and internet expenses*\n$1,200 per year Health & Wellness Allowance to support your personal goals*\nThe chance to collaborate with a team at the forefront of AI research\nCertain perks and benefits are limited to full-time employees only\nYou.com participates in E-Verify. We will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee’s Form I-9 to confirm work authorization. (English/Spanish: E-Verify Participation/Right to Work) We are also an inclusive, equitable, and accessible workplace. Please let us know if you require accommodation for any portion of the recruitment and hiring process.\nBeware of recruiting scams: You.com will only contact you through official @You.com email addresses and will never ask for payment or sensitive personal information during the hiring process.","company":"Youcom","rawCompany":"youcom","city":"Millbrae","state":"CA","isRemote":false,"isActive":false,"createdAt":"2026-04-09T08:00:04.733Z","occupations":[{"code":"15-1299.08","title":"Computer Systems Engineers/Architects","slug":"computer-systems-engineers-architects"},{"code":"15-1252.00","title":"Software Developers","slug":"software-developers"},{"code":"15-1299.01","title":"Web Administrators","slug":"web-administrators"}],"industries":[{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"513210","title":"Software Publishers","slug":"software-publishers"},{"code":"541511","title":"Custom Computer Programming Services","slug":"custom-computer-programming-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Senior Site Reliability Engineer","description":"About Us\nAt You.com, we are building the AI Search Infrastructure that powers modern AI systems. Our goal is to create the trusted knowledge layer that agents, applications, and enterprises rely on to retrieve real-time, accurate, and citation-backed information.\nOur platform combines proprietary vertical indexes with LLM-optimized retrieval systems to power AI agents, applications, and enterprise workflows. We are solving hard problems across search, large language models, and large-scale infrastructure to make AI systems more reliable, transparent, and useful.\nOur team includes engineers, researchers, product builders, and operators who care about solving meaningful problems and delivering real-world impact. Whether you are improving core infrastructure, shaping product experiences, or helping bring new AI capabilities to market, your work will help define how modern AI finds and uses knowledge.\nAbout the Role\nAs a Site Reliability Engineer, you will own parts of the reliability, observability, and incident response posture for You.com’s production services. Your work will ensure that every user query, every API call, and every data pipeline runs with measurable, defensible uptime, and when something breaks, the tools and dashboards you developed will help the team identify the issue, respond, and learn from it. Additionally, you will partner with teams to help them implement best practices, establish reliability objectives, and ensure the engineering team can build reliable services with minimal friction.\nResponsibilities\nInstrument services end-to-end using OpenTelemetry metrics and structured logging to ensure every critical path is measurable.\nDevelop and maintain SRE standards and patterns (instrumentation guidelines, incident playbooks, service templates) that engineering teams adopt by default in new and existing services.Build internal tooling and automation in Python, Bash and Terraform to improve deployment safety, reliability, and operational efficiency.\nDesign and maintain actionable dashboards that surface real user impact, not vanity metrics, for service owners and leadership.\nTune alerting rules continuously to maximize signal-to-noise ratio; tie alerts to SLO-based error-budget burn rates rather than arbitrary thresholds.\nOwn reliability incident response end-to-end: detection, triage, communication, escalation, resolution, and stakeholder updates.\nTrack and run blameless postmortems that focus on systemic contributing factors, not individual fault, producing actionable remediation items with owners and deadlines.\nTrack remediation follow-through as a first-class metric. Ensure postmortem action items are completed, not just documented.\nContinuously improve MTTD and MTTR by feeding incident learnings back into monitoring, runbooks, and automation.\nCollaborate with Customer Success and ensure we by feed incident learnings back into monitoring, runbooks, and automation.\nDefine meaningful SLOs for all production services grounded in critical user journeys, historical performance data, and business requirements.\nEliminate alert fatigue by auditing, categorizing, and deprecating noisy or non-actionable alerts on a regular cadence.\nHelp manage incident management processes and playbooks.\nQualifications\n2+ years of full-time experience in an SRE or similar role\n3+ years of experience working in AWS with EKS and Github (GHA) & CI/CD\nStrong hands-on experience with Git, Python, and Bash. Comfortable building production-grade automation and tooling.\nExperience establishing SRE practices across multiple teams (SLO definitions, alert hygiene, postmortem culture).\nBuilt or maintained Prometheus-based monitoring with dashboards they have in Grafana.\nDemonstrated experience scoping and delivering infrastructure projects from proposal through production deployment\nDemonstrated experience managing incidents and response to service outage\nHands-on experience integrating AI with SRE efforts to improve reliability, development and velocity\nDemonstrated track record of collaborating with teams to define SLOs, instrument services against measurable SLIs, and operationalize error-budget burn-rate alerting that teams use independently to balance risk and delivery speed.\n\nOur salary bands are structured based on a combination of geographic tiers and internal leveling. Compensation is determined by multiple factors assessed during the interview process, with the final offer reflecting these considerations.\nSalary Band\n$195,000 - $240,000 USD\nCompany Perks:\nHubs in San Francisco and New York City offering regular in-person gatherings and co-working sessions\nFlexible PTO with U.S. holidays observed and a week shutdown in December to rest and recharge*\nA competitive health insurance plan covers 100% of the policyholder and 75% for dependents*\n12 weeks of paid parental leave in the US*\n401k program, 3% match - vested immediately!*\n$500 work-from-home stipend to be used up to a year of your start date*\n$600 technology stipend to support a portion of our hybrid/remote team's cell phone and internet expenses*\n$1,200 per year Health & Wellness Allowance to support your personal goals*\nThe chance to collaborate with a team at the forefront of AI research\nCertain perks and benefits are limited to full-time employees only\nYou.com participates in E-Verify. We will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee’s Form I-9 to confirm work authorization. (English/Spanish: E-Verify Participation/Right to Work) We are also an inclusive, equitable, and accessible workplace. Please let us know if you require accommodation for any portion of the recruitment and hiring process.\nBeware of recruiting scams: You.com will only contact you through official @You.com email addresses and will never ask for payment or sensitive personal information during the hiring process.","datePosted":"2026-04-09T08:00:04.733Z","dateModified":"2026-04-09T08:00:04.733Z","hiringOrganization":{"@type":"Organization","name":"Youcom","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Millbrae","addressRegion":"CA","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"ed2ed896c250c8621005fa80"},"url":"https://jobsearcher.com/jobs/ed2ed896c250c8621005fa80"}}