{"schemaVersion":"jobsearcher.job.v1","id":"ed2aed198129c962cd9984d3","url":"https://jobsearcher.com/jobs/ed2aed198129c962cd9984d3","canonicalUrl":"https://jobsearcher.com/jobs/ed2aed198129c962cd9984d3","title":"AWS expert","description":"Job Title: AWS expert\n\nLocation: Hartford, CT/REMOTE\n\nDuration: 12+ Months\n\nThe Connecticut Department of Social Services (DSS) is seeking a skilled AWS expert to assist with the migration from its legacy contact center to a modern, cloud-based solution. The current system lacks scalability, and DSS aims to enhance service delivery with this upgrade, aligning with the state's broader technology roadmap. This initiative is a collaboration between BITS and DSS Business Staff, employing an Agile approach to improve customer experience through reduced wait times and modern communication channels such as voice, chat, and SMS. The goal is also to streamline operations using AI-driven interactive voice response (IVR), advanced call routing, and analytics, while integrating with other state systems like CRM and case management platforms.\n\nThe AWS SME will play a critical role in optimizing and transitioning DSS's contact center to Amazon Connect, focusing on solution design, configuration, and implementation. The key responsibilities include:\n\nEvaluating the current system and defining the optimal Amazon Connect architecture.\nDesigning a scalable, secure solution integrated with existing systems (e.g., CRM, IVR).\nConfiguring Amazon Connect for call flows, routing strategies, and customer interaction management.\nSetting up integrations with AWS services (Lambda, Lex, S3) and third-party systems.\nEstablishing security protocols in line with legal standards (e.g., HIPAA, CJIS).\nOverseeing the migration of contact center data and ensuring minimal disruption.\nProviding technical support and post-go-live troubleshooting.\nTraining IT staff and contact center managers on Amazon Connect administration.","company":"Software Technology","rawCompany":"software technology","city":"Remote","state":"OR","isRemote":false,"isActive":false,"createdAt":"2026-08-10T13:39:03.559Z","occupations":[{"code":"15-1299.08","title":"Computer Systems Engineers/Architects","slug":"computer-systems-engineers-architects"},{"code":"15-1211.00","title":"Computer Systems Analysts","slug":"computer-systems-analysts"},{"code":"15-1252.00","title":"Software Developers","slug":"software-developers"}],"industries":[{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"541511","title":"Custom Computer Programming Services","slug":"custom-computer-programming-services"},{"code":"541519","title":"Other Computer Related Services","slug":"other-computer-related-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"AWS expert","description":"Job Title: AWS expert\n\nLocation: Hartford, CT/REMOTE\n\nDuration: 12+ Months\n\nThe Connecticut Department of Social Services (DSS) is seeking a skilled AWS expert to assist with the migration from its legacy contact center to a modern, cloud-based solution. The current system lacks scalability, and DSS aims to enhance service delivery with this upgrade, aligning with the state's broader technology roadmap. This initiative is a collaboration between BITS and DSS Business Staff, employing an Agile approach to improve customer experience through reduced wait times and modern communication channels such as voice, chat, and SMS. The goal is also to streamline operations using AI-driven interactive voice response (IVR), advanced call routing, and analytics, while integrating with other state systems like CRM and case management platforms.\n\nThe AWS SME will play a critical role in optimizing and transitioning DSS's contact center to Amazon Connect, focusing on solution design, configuration, and implementation. The key responsibilities include:\n\nEvaluating the current system and defining the optimal Amazon Connect architecture.\nDesigning a scalable, secure solution integrated with existing systems (e.g., CRM, IVR).\nConfiguring Amazon Connect for call flows, routing strategies, and customer interaction management.\nSetting up integrations with AWS services (Lambda, Lex, S3) and third-party systems.\nEstablishing security protocols in line with legal standards (e.g., HIPAA, CJIS).\nOverseeing the migration of contact center data and ensuring minimal disruption.\nProviding technical support and post-go-live troubleshooting.\nTraining IT staff and contact center managers on Amazon Connect administration.","datePosted":"2026-08-10T13:39:03.559Z","dateModified":"2026-08-10T13:39:03.559Z","hiringOrganization":{"@type":"Organization","name":"Software Technology","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Remote","addressRegion":"OR","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"ed2aed198129c962cd9984d3"},"url":"https://jobsearcher.com/jobs/ed2aed198129c962cd9984d3"}}