{"schemaVersion":"jobsearcher.job.v1","id":"ed2a2983e941c9de82845f4e","url":"https://jobsearcher.com/jobs/ed2a2983e941c9de82845f4e","canonicalUrl":"https://jobsearcher.com/jobs/ed2a2983e941c9de82845f4e","title":"IT Systems Administrator","description":"Position: IT Systems AdministratorLocation: San Francisco, CAESSENTIAL DUTIES AND RESPONSIBILITIES:First level of response per guidelines and response and resolution timelines, including after-hours for anyConnectivity issues including server, LAN, WAN, or InternetServer room issues, such as power or A/CServer OS or application issuesPhysical or virtual hardware infrastructure issuesResponse and resolution to any infrastructure or system alertsEscalation support during and after business hours per guidelines and response and resolution timelinesUtilize firm's Help Desk ticketing software to maintain and track user issues from escalation through problem resolution per implemented guidelines and response and resolution timelinesproduction applications issue beyond the scope of Helpdeskuser hardware or software issues beyond the scope of Helpdeskadvanced non-standard software installation beyond the scope of HelpdeskCreation, deletion, and maintenance of all user accounts, including IP phones and unified messagingMaintain and proactively monitor Firm production environmentWindows Active Directory and related servicesExchange and related services - Mail flow, filtering, archiving etc.Citrix XenDesktop infrastructure and related servicesVMWare servers and servicesApplication servers and related servicesDaily backups including cloud archivingServer hardware and software to include updates to software or firmwareDesktop image creation and maintenanceDesktop scripting, GPO, policy, and application package deploymentUPS and CRAC monitoringMaintain server room and data closetsDebriscable controlracking and labeling of equipmentMaintain work area in a neat and professional mannerTechnology implementation per the direction of the Information Technology ManagerOther duties as assigned.EDUCATION and/or EXPERIENCE:3+ years of experience in providing direct support for a Windows based environment in a Help Desk or higher position1+ years of recent experience in a law firmDemonstrated understanding of Windows and Mac OS, including related hardwareDemonstrated proficiency in supporting Microsoft Office 365Direct support of HP, Lexmark, and Canon peripheralsDirect support of Poly desk and conference phonesDirect support of Poly videoconferencingDirect support of Zoom and Microsoft Teams video conferencingAbility to communicate in person, by telephone, or through email; in a pleasant and effective manner with attorneys, staff, or peer’sExceptional customer service, troubleshooting, problem solving, and follow-up skills.Excellent interpersonal skills; must be a team player.Ability to handle stressful situations in a calm, composed manner.Ability to quickly assess, assimilate, and adapt to a given situationA strong attention to detail and quality controlDemonstrated ability to quickly learn and support new technologiesDemonstrated ability to create and update task related documentationAbility to work independently, with minimum supervisionMust be able to repetitively lift a minimum of 20 poundsPunctuality and flexibility for both scheduled and unscheduled work hours","company":"CivicMinds","rawCompany":"civicminds","city":"Millbrae","state":"CA","isRemote":false,"isActive":false,"createdAt":"2026-09-01T08:22:53.948Z","occupations":[{"code":"15-1244.00","title":"Network and Computer Systems Administrators","slug":"network-and-computer-systems-administrators"},{"code":"15-1232.00","title":"Computer User Support Specialists","slug":"computer-user-support-specialists"},{"code":"15-1299.08","title":"Computer Systems Engineers/Architects","slug":"computer-systems-engineers-architects"}],"industries":[{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"541513","title":"Computer Facilities Management Services","slug":"computer-facilities-management-services"},{"code":"541519","title":"Other Computer Related Services","slug":"other-computer-related-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"IT Systems Administrator","description":"Position: IT Systems AdministratorLocation: San Francisco, CAESSENTIAL DUTIES AND RESPONSIBILITIES:First level of response per guidelines and response and resolution timelines, including after-hours for anyConnectivity issues including server, LAN, WAN, or InternetServer room issues, such as power or A/CServer OS or application issuesPhysical or virtual hardware infrastructure issuesResponse and resolution to any infrastructure or system alertsEscalation support during and after business hours per guidelines and response and resolution timelinesUtilize firm's Help Desk ticketing software to maintain and track user issues from escalation through problem resolution per implemented guidelines and response and resolution timelinesproduction applications issue beyond the scope of Helpdeskuser hardware or software issues beyond the scope of Helpdeskadvanced non-standard software installation beyond the scope of HelpdeskCreation, deletion, and maintenance of all user accounts, including IP phones and unified messagingMaintain and proactively monitor Firm production environmentWindows Active Directory and related servicesExchange and related services - Mail flow, filtering, archiving etc.Citrix XenDesktop infrastructure and related servicesVMWare servers and servicesApplication servers and related servicesDaily backups including cloud archivingServer hardware and software to include updates to software or firmwareDesktop image creation and maintenanceDesktop scripting, GPO, policy, and application package deploymentUPS and CRAC monitoringMaintain server room and data closetsDebriscable controlracking and labeling of equipmentMaintain work area in a neat and professional mannerTechnology implementation per the direction of the Information Technology ManagerOther duties as assigned.EDUCATION and/or EXPERIENCE:3+ years of experience in providing direct support for a Windows based environment in a Help Desk or higher position1+ years of recent experience in a law firmDemonstrated understanding of Windows and Mac OS, including related hardwareDemonstrated proficiency in supporting Microsoft Office 365Direct support of HP, Lexmark, and Canon peripheralsDirect support of Poly desk and conference phonesDirect support of Poly videoconferencingDirect support of Zoom and Microsoft Teams video conferencingAbility to communicate in person, by telephone, or through email; in a pleasant and effective manner with attorneys, staff, or peer’sExceptional customer service, troubleshooting, problem solving, and follow-up skills.Excellent interpersonal skills; must be a team player.Ability to handle stressful situations in a calm, composed manner.Ability to quickly assess, assimilate, and adapt to a given situationA strong attention to detail and quality controlDemonstrated ability to quickly learn and support new technologiesDemonstrated ability to create and update task related documentationAbility to work independently, with minimum supervisionMust be able to repetitively lift a minimum of 20 poundsPunctuality and flexibility for both scheduled and unscheduled work hours","datePosted":"2026-09-01T08:22:53.948Z","dateModified":"2026-09-01T08:22:53.948Z","hiringOrganization":{"@type":"Organization","name":"CivicMinds","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Millbrae","addressRegion":"CA","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"ed2a2983e941c9de82845f4e"},"url":"https://jobsearcher.com/jobs/ed2a2983e941c9de82845f4e"}}