{"schemaVersion":"jobsearcher.job.v1","id":"ed2393f43e0b9a2147ec2285","url":"https://jobsearcher.com/jobs/ed2393f43e0b9a2147ec2285","canonicalUrl":"https://jobsearcher.com/jobs/ed2393f43e0b9a2147ec2285","title":"Program Manager","description":"The Program Manager leads Old Skool Cafe's youth development program. The ProgramThe manager is responsible for ensuring youth move successfully through program levels, meetbenchmarks, and receive high-quality coaching while contributing meaningfully to a high-stakeshospitality environment.The Program Manager operates as the organizational integrator across coaching, restaurantoperations, and community partnerships, balancing youth crises, restaurant service demands,staff supervision, and partner communication in real time.The youth development program has real foundations: passionate staff, established practices,and institutional knowledge built over time. But those pieces have not been fully implementedor unified into a coherent, metric-driven system. This role is being hired to build thatinfrastructure: layering what exists into what can still be built, and driving the implementationneeded to make it operational.This position provides the leadership, coordination, and operational discipline that keep theyouth development program aligned, accountable, and moving forward. The Program Manageris responsible for ensuring that commitments become actions, plans become outcomes, and thatno youth or staff member falls through the cracks of organizational complexity.Key Responsibilities1. Cross-Departmental Coordination & Accountability● Serve as the central point of contact across coaching, restaurant operations, and externalpartnerships, ensuring clean handoffs between departments.● Track commitments and deadlines across the coaching team, GM, Chef, and Director ofCommunications, driving them to resolution or escalating as needed.● Review cross-departmental priorities and unresolved issues during weekly leadershipmeetings, driving decisions to resolution or escalating barriers as needed.● Track youth enrollment, program readiness, and capacity indicators, and bringdata-backed analysis and recommendations to the Head of Operations on cohort size,intake timing, and program capacity.2. Coaching Supervision & Program Quality● Provide direct supervision to the coaching team, including responsibility for staffdevelopment, workload management, coaching quality, benchmark progress,documentation, performance accountability, and maintaining a healthy, productive workenvironment.● Hold weekly one-on-one supervision meetings with each coach to provide feedback,remove barriers, align priorities, support professional development, and addressperformance concerns promptly, escalating unresolved issues in accordance with OSCpersonnel policies.● Support coaches by removing operational obstacles and providing professionaldevelopment, recognizing that coaches do their best work when they are supported,developed, and held to clear expectations.● Build upon the program structures, practices, and institutional knowledge already inplace, while developing and implementing the systems, benchmarks, and progressionframeworks still needed - layering what exists into what can still be built.● Develop and implement a program roadmap for each level, building on existing practicesto create clear, defined, metric-oriented progression across all program levels.● Implement and maintain the OSC Playbook workbook across youth, coaches, and staff,establishing sustainable documentation systems and accountability practices that enduredespite individual staff turnover.● Lead quarterly Individual Plans of Success (IPS) reviews with youth and adult teams.● Identify systemic coaching gaps, including inconsistent documentation, benchmarktracking, coaching practices, or youth engagement, and implement corrective actions.● Lead implementation of new program processes and operational improvements, guidingstaff through change while maintaining consistency in youth experience andorganizational standards.3. Youth Development & Restaurant Integration● Organize and oversee the quality of youth recruitment interviews and screeningconducted with coaching staff, ensuring consistent eligibility standards across the team.● Monitor youth progress across key milestones, addressing gaps and holding staffaccountable in follow-through directly with youth and staff.● Partner with GM and Chef to integrate youth workforce training into daily restaurantoperations.● Maintain an active presence during restaurant service to observe, coach, and reinforceworkplace behaviors, helping youth and staff translate life skills into real-time hospitalitypractice.● May carry a small direct caseload as capacity allows, using experience as a firsthandsource for identifying systemic gaps in coaching quality, documentation, or programdesign.4. Crisis Response & Staff Training● Develop, plan, and facilitate ongoing staff development in Trauma-Informed Care,Motivational Interviewing, Restorative Communication, Mandated Reporting, andrelated topics based on program needs and emerging trends.● Lead incident response for youth crises, disclosures, or safety concerns, and identifyearly indicators of youth safety or wellbeing risk to intervene proactively rather than onlyresponding after disclosure.● Serve as mandated reporter; ensure staff understand reporting obligations.● Make referrals and facilitate connections to therapists and community support.● Coordinate with probation officers, foster care workers, and mental health providers asneeded.● Maintain strict confidentiality in accordance with policies and applicable laws.5. Partnerships & Community Resources● Develop, strengthen, and steward relationships with education, workforce development,life skills, and community partners that expand opportunities for youth.● Ensure externship placements support youth development and meet host organizationexpectations.● Cultivate existing partnerships and proactively develop new community relationshipsthat support youth development, workforce opportunities, and organizational impact.Success Metrics● 100% of youth receive weekly coaching, with documented outreach and follow-up formissed engagements.● OSC Playbook used consistently by youth, coaches, and staff; quarterly IPS reviewscompleted on time.● Life Coaches demonstrate ≥95% adherence to coaching and documentation standards.● Partners consistently refer candidates and report positive program outcomes.● Program data is accurate, current, and readily available for reporting and continuousimprovement.● Program and operational gaps are identified within two weeks of discovery and eitherresolved or escalated with documented action plans.Qualifications● Bachelor's degree in Social Work, Education, Nonprofit Management, or related field; or8+ years relevant experience with at-risk youth.● Demonstrated success leading complex, multi-stakeholder initiatives requiringcoordination across multiple teams.● Demonstrated experience supervising, coaching, and developing professional staff whilefostering accountability and continuous improvement.● Experience designing, improving, or implementing organizational systems, workflows, orprogram processes in a dynamic environment.● Comfortable navigating between existing structure and open space — able to build uponwhat's already in place without dismissing it, while developing the systems andframeworks still needed to make the program fully operational.● Strong analytical skills with the ability to interpret program data, identify trends, anddrive operational improvements.● Demonstrated ability to influence outcomes and drive accountability without relyingsolely on formal authority.● Independent, self-directed problem solver who builds systems and structure withoutneeding to be handed direction, exercising sound judgment even when doing so requiresmaking difficult or unpopular decisions.● Valid CA Driver's License; pass background check aligned with youth safety policies.● Emotional maturity, empathy, and strong professional boundaries.● Excellent written and verbal communication skills, with the ability to facilitate difficultconversations and build trust across diverse populations.Compensation & BenefitsOSC’s compensation program is designed to deliver Total Direct Compensation (based on role, level, and experience) that is at or above market. The range of annual base salary for full-time employees for this position is below. Please note that base pay offered may vary depending on factors including, job-related knowledge, skills, and experience.  $80,000 - $100,000 USD","company":"Old Skool Cafe","rawCompany":"old skool cafe","city":"Millbrae","state":"CA","isRemote":false,"isActive":false,"createdAt":"2026-07-18T14:54:25.571Z","occupations":[{"code":"11-9151.00","title":"Social and Community Service Managers","slug":"social-and-community-service-managers"},{"code":"35-1012.00","title":"First-Line Supervisors of Food Preparation and Serving Workers","slug":"first-line-supervisors-of-food-preparation-and-serving-workers"},{"code":"11-9051.00","title":"Food Service Managers","slug":"food-service-managers"}],"industries":[{"code":"624110","title":"Child and Youth Services","slug":"child-and-youth-services"},{"code":"722511","title":"Full-Service Restaurants","slug":"full-service-restaurants"},{"code":"722515","title":"Snack and Nonalcoholic Beverage Bars","slug":"snack-and-nonalcoholic-beverage-bars"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Program Manager","description":"The Program Manager leads Old Skool Cafe's youth development program. The ProgramThe manager is responsible for ensuring youth move successfully through program levels, meetbenchmarks, and receive high-quality coaching while contributing meaningfully to a high-stakeshospitality environment.The Program Manager operates as the organizational integrator across coaching, restaurantoperations, and community partnerships, balancing youth crises, restaurant service demands,staff supervision, and partner communication in real time.The youth development program has real foundations: passionate staff, established practices,and institutional knowledge built over time. But those pieces have not been fully implementedor unified into a coherent, metric-driven system. This role is being hired to build thatinfrastructure: layering what exists into what can still be built, and driving the implementationneeded to make it operational.This position provides the leadership, coordination, and operational discipline that keep theyouth development program aligned, accountable, and moving forward. The Program Manageris responsible for ensuring that commitments become actions, plans become outcomes, and thatno youth or staff member falls through the cracks of organizational complexity.Key Responsibilities1. Cross-Departmental Coordination & Accountability● Serve as the central point of contact across coaching, restaurant operations, and externalpartnerships, ensuring clean handoffs between departments.● Track commitments and deadlines across the coaching team, GM, Chef, and Director ofCommunications, driving them to resolution or escalating as needed.● Review cross-departmental priorities and unresolved issues during weekly leadershipmeetings, driving decisions to resolution or escalating barriers as needed.● Track youth enrollment, program readiness, and capacity indicators, and bringdata-backed analysis and recommendations to the Head of Operations on cohort size,intake timing, and program capacity.2. Coaching Supervision & Program Quality● Provide direct supervision to the coaching team, including responsibility for staffdevelopment, workload management, coaching quality, benchmark progress,documentation, performance accountability, and maintaining a healthy, productive workenvironment.● Hold weekly one-on-one supervision meetings with each coach to provide feedback,remove barriers, align priorities, support professional development, and addressperformance concerns promptly, escalating unresolved issues in accordance with OSCpersonnel policies.● Support coaches by removing operational obstacles and providing professionaldevelopment, recognizing that coaches do their best work when they are supported,developed, and held to clear expectations.● Build upon the program structures, practices, and institutional knowledge already inplace, while developing and implementing the systems, benchmarks, and progressionframeworks still needed - layering what exists into what can still be built.● Develop and implement a program roadmap for each level, building on existing practicesto create clear, defined, metric-oriented progression across all program levels.● Implement and maintain the OSC Playbook workbook across youth, coaches, and staff,establishing sustainable documentation systems and accountability practices that enduredespite individual staff turnover.● Lead quarterly Individual Plans of Success (IPS) reviews with youth and adult teams.● Identify systemic coaching gaps, including inconsistent documentation, benchmarktracking, coaching practices, or youth engagement, and implement corrective actions.● Lead implementation of new program processes and operational improvements, guidingstaff through change while maintaining consistency in youth experience andorganizational standards.3. Youth Development & Restaurant Integration● Organize and oversee the quality of youth recruitment interviews and screeningconducted with coaching staff, ensuring consistent eligibility standards across the team.● Monitor youth progress across key milestones, addressing gaps and holding staffaccountable in follow-through directly with youth and staff.● Partner with GM and Chef to integrate youth workforce training into daily restaurantoperations.● Maintain an active presence during restaurant service to observe, coach, and reinforceworkplace behaviors, helping youth and staff translate life skills into real-time hospitalitypractice.● May carry a small direct caseload as capacity allows, using experience as a firsthandsource for identifying systemic gaps in coaching quality, documentation, or programdesign.4. Crisis Response & Staff Training● Develop, plan, and facilitate ongoing staff development in Trauma-Informed Care,Motivational Interviewing, Restorative Communication, Mandated Reporting, andrelated topics based on program needs and emerging trends.● Lead incident response for youth crises, disclosures, or safety concerns, and identifyearly indicators of youth safety or wellbeing risk to intervene proactively rather than onlyresponding after disclosure.● Serve as mandated reporter; ensure staff understand reporting obligations.● Make referrals and facilitate connections to therapists and community support.● Coordinate with probation officers, foster care workers, and mental health providers asneeded.● Maintain strict confidentiality in accordance with policies and applicable laws.5. Partnerships & Community Resources● Develop, strengthen, and steward relationships with education, workforce development,life skills, and community partners that expand opportunities for youth.● Ensure externship placements support youth development and meet host organizationexpectations.● Cultivate existing partnerships and proactively develop new community relationshipsthat support youth development, workforce opportunities, and organizational impact.Success Metrics● 100% of youth receive weekly coaching, with documented outreach and follow-up formissed engagements.● OSC Playbook used consistently by youth, coaches, and staff; quarterly IPS reviewscompleted on time.● Life Coaches demonstrate ≥95% adherence to coaching and documentation standards.● Partners consistently refer candidates and report positive program outcomes.● Program data is accurate, current, and readily available for reporting and continuousimprovement.● Program and operational gaps are identified within two weeks of discovery and eitherresolved or escalated with documented action plans.Qualifications● Bachelor's degree in Social Work, Education, Nonprofit Management, or related field; or8+ years relevant experience with at-risk youth.● Demonstrated success leading complex, multi-stakeholder initiatives requiringcoordination across multiple teams.● Demonstrated experience supervising, coaching, and developing professional staff whilefostering accountability and continuous improvement.● Experience designing, improving, or implementing organizational systems, workflows, orprogram processes in a dynamic environment.● Comfortable navigating between existing structure and open space — able to build uponwhat's already in place without dismissing it, while developing the systems andframeworks still needed to make the program fully operational.● Strong analytical skills with the ability to interpret program data, identify trends, anddrive operational improvements.● Demonstrated ability to influence outcomes and drive accountability without relyingsolely on formal authority.● Independent, self-directed problem solver who builds systems and structure withoutneeding to be handed direction, exercising sound judgment even when doing so requiresmaking difficult or unpopular decisions.● Valid CA Driver's License; pass background check aligned with youth safety policies.● Emotional maturity, empathy, and strong professional boundaries.● Excellent written and verbal communication skills, with the ability to facilitate difficultconversations and build trust across diverse populations.Compensation & BenefitsOSC’s compensation program is designed to deliver Total Direct Compensation (based on role, level, and experience) that is at or above market. The range of annual base salary for full-time employees for this position is below. Please note that base pay offered may vary depending on factors including, job-related knowledge, skills, and experience.  $80,000 - $100,000 USD","datePosted":"2026-07-18T14:54:25.571Z","dateModified":"2026-07-18T14:54:25.571Z","hiringOrganization":{"@type":"Organization","name":"Old Skool Cafe","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Millbrae","addressRegion":"CA","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"ed2393f43e0b9a2147ec2285"},"url":"https://jobsearcher.com/jobs/ed2393f43e0b9a2147ec2285"}}