{"schemaVersion":"jobsearcher.job.v1","id":"ed09b7ac1b2694dcf4cdbfac","url":"https://jobsearcher.com/jobs/ed09b7ac1b2694dcf4cdbfac","canonicalUrl":"https://jobsearcher.com/jobs/ed09b7ac1b2694dcf4cdbfac","title":"Workforce Management Analyst","description":"Teleperformance is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world's best brands streamline their business in meaningful and sustainable ways.\r\nWith more than 410,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment.\r\nBenefits of working with TP include\r\nPaid Training\r\nCompetitive Wages\r\nFull Benefits (Medical, Dental, Vision, 401k and more)\r\nPaid Time Off\r\nEmployee wellness and engagement program\r\nThis position is a hybrid role with 60% in office at the Warren, MI location and 40% work at home. Candidates must be able to accommodate a hybrid schedule.\r\nYour Responsibilities\r\nForecast interval, daily, weekly and monthly contact volumes, handle times, staff requirements and other production metrics by group, and report on actual vs. forecasted volumes\r\nCreate, modify, and maintain forecast models that accurately predict Contact Center impacts given changes in various operating assumptions\r\nCollaborate with various internal customers on impact analysis for proposed Contact Center changes\r\nCollaborate with the suppliers of data to the forecast models to understand/improve the accuracy of the data provided\r\nCollaborate with supplier performance management and business performance management on initiatives to improve service and efficiencies\r\nPerform various analyses, formulate conclusions, and present conclusions to management\r\nActively scan for and pursue new forecasting techniques, industry practices, learning opportunities, new tools, and process improvement opportunities\r\nWork with business to develop short-term and long-term financial forecasts and budgets\r\nGenerate innovative solutions to drive financial savings and hold business partners accountable to achieving results\r\nProvide variance analysis on forecast performance\r\nDevelop and maintain reporting tools that help analyze forecasting trends\r\nOversee Contact Center data in relation to Contact\r\nOversee center volume and handle time\r\nHeavy reporting duties after forecasting the data for the Contact Center line of business\r\nAssist with reporting and creating innovative ways to look at data\r\nQualifications\r\nBachelors/Associates highly preferred but not a requirement – relevant experience is also accepted\r\n2+ years of workforce management forecasting and reporting experience (will not accept accounting forecasting)\r\nPreferred knowledge of - SQL, PowerBI, MS Excel, NICE IEX\r\nExperience with reporting, forecasting, analytics, workforce strategies\r\nPrevious contact center experience preferred\r\nTeleperformance is an Equal Opportunity Employer\r\nJ-18808-Ljbffr","company":"Tp Services","rawCompany":"tp services","city":"Warren","state":"MI","isRemote":false,"isActive":false,"createdAt":"2026-08-14T00:58:24.325Z","occupations":[{"code":"13-1111.00","title":"Management Analysts","slug":"management-analysts"},{"code":"15-2051.01","title":"Business Intelligence Analysts","slug":"business-intelligence-analysts"},{"code":"13-1199.00","title":"Business Operations Specialists, All Other","slug":"business-operations-specialists-all-other"}],"industries":[{"code":"561422","title":"Telemarketing Bureaus and Other Contact Centers","slug":"telemarketing-bureaus-and-other-contact-centers"},{"code":"561320","title":"Temporary Help Services","slug":"temporary-help-services"},{"code":"541612","title":"Human Resources Consulting Services","slug":"human-resources-consulting-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Workforce Management Analyst","description":"Teleperformance is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world's best brands streamline their business in meaningful and sustainable ways.\r\nWith more than 410,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment.\r\nBenefits of working with TP include\r\nPaid Training\r\nCompetitive Wages\r\nFull Benefits (Medical, Dental, Vision, 401k and more)\r\nPaid Time Off\r\nEmployee wellness and engagement program\r\nThis position is a hybrid role with 60% in office at the Warren, MI location and 40% work at home. Candidates must be able to accommodate a hybrid schedule.\r\nYour Responsibilities\r\nForecast interval, daily, weekly and monthly contact volumes, handle times, staff requirements and other production metrics by group, and report on actual vs. forecasted volumes\r\nCreate, modify, and maintain forecast models that accurately predict Contact Center impacts given changes in various operating assumptions\r\nCollaborate with various internal customers on impact analysis for proposed Contact Center changes\r\nCollaborate with the suppliers of data to the forecast models to understand/improve the accuracy of the data provided\r\nCollaborate with supplier performance management and business performance management on initiatives to improve service and efficiencies\r\nPerform various analyses, formulate conclusions, and present conclusions to management\r\nActively scan for and pursue new forecasting techniques, industry practices, learning opportunities, new tools, and process improvement opportunities\r\nWork with business to develop short-term and long-term financial forecasts and budgets\r\nGenerate innovative solutions to drive financial savings and hold business partners accountable to achieving results\r\nProvide variance analysis on forecast performance\r\nDevelop and maintain reporting tools that help analyze forecasting trends\r\nOversee Contact Center data in relation to Contact\r\nOversee center volume and handle time\r\nHeavy reporting duties after forecasting the data for the Contact Center line of business\r\nAssist with reporting and creating innovative ways to look at data\r\nQualifications\r\nBachelors/Associates highly preferred but not a requirement – relevant experience is also accepted\r\n2+ years of workforce management forecasting and reporting experience (will not accept accounting forecasting)\r\nPreferred knowledge of - SQL, PowerBI, MS Excel, NICE IEX\r\nExperience with reporting, forecasting, analytics, workforce strategies\r\nPrevious contact center experience preferred\r\nTeleperformance is an Equal Opportunity Employer\r\nJ-18808-Ljbffr","datePosted":"2026-08-14T00:58:24.325Z","dateModified":"2026-08-14T00:58:24.325Z","hiringOrganization":{"@type":"Organization","name":"Tp Services","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Warren","addressRegion":"MI","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"ed09b7ac1b2694dcf4cdbfac"},"url":"https://jobsearcher.com/jobs/ed09b7ac1b2694dcf4cdbfac"}}