{"schemaVersion":"jobsearcher.job.v1","id":"ed01daeaa217ed0cdddc6fc2","url":"https://jobsearcher.com/jobs/ed01daeaa217ed0cdddc6fc2","canonicalUrl":"https://jobsearcher.com/jobs/ed01daeaa217ed0cdddc6fc2","title":"Customer Delivery Manager/Head","description":"Role: Customer Delivery Head, Tech Mahindra, Plano, Texas\nExperience: ~20years min, Salary-270K\nRole Description: Presales consulting for Telco Transformation Initiatives\n• Support Client Partner to generate new leads in Strategic initiatives of Telco Customer\n• Consultation Telco customer CXOs and Architects on their business priorities and problem areas\n• Technical Interface between TechM Solutions team and customers on Large / Strategic deals\n• Lead transformation assignments during the kickoff phase or short term strategic projects\n• Growth Targets as per the assignment\nAreas of Specialization:\n• Telecom Business Processes & Architecture – B2C and B2B\n• TM Forum ODA\n• Telecom BSS, OSS and Managed Services\n• Preferable – Network\n• High Proficiency – Verbal and Written Articulation, Concept Modelling, Microsoft PPT, Word\n• Experience of CXO Level Engagement\nEligibility Criteria:\n• ~20 years of IT Experience with a combination of below roles:\no 5yrs+ Experience of Telco IT Presales with atleast 1 Large and 5 Mid-Size deals win\no 5yrs+ Experience of Telco Transformation Project as Enterprise Architect or Business Analyst or Techno-Business Consulting – Atleast 2 End to End Projects\n▪ Digital BSS Transformation\n▪ OSS Modernization\n• Understanding of Telco Data analytics and Cloud / Infrastructure, Managed Services\n• Point of View on Telco Transformation, Generative AI for Telco\n• Experience of working with Tier-1/Tier-2 Global System Integrators or CSPs\n• Exposure of leading Tech solutions – Amdocs, Netcracker, Oracle, Service Now, Salesforce, AWS, Azure, GCP\n• Work attitude of a passionate doer (hands-On) beyond a manager (managing people)\n• Sound Techno-Business Acumen\n• Experience of Virtual Team working with cultural diversity\n• Atleast 5 years in country presence with PR or Citizenship\n• Atleast 3 references at CXO Levels including customer\n• Preferable: Certification – TOGAF, TMF ODA, Tech Certifications\n• Clean Professional background with required documents & certificates\nJob Type: Full-time\nPay: Up to $270,000.00 per year\nShift:\n8 hour shift\nWork Days:\nMonday to Friday\nApplication Question(s):\nUSC, GC\nExperience:\nTelco IT: 5 years (Preferred)\nTelco Transformation: 5 years (Preferred)\nAmdocs: 1 year (Preferred)\nNetcracker: 1 year (Preferred)\nGenerative AI: 1 year (Preferred)\nDigital BSS: 1 year (Preferred)\nTOGAF, TMF ODA, Tech Certifications: 1 year (Preferred)\nWork Location: Remote","company":"I20technologies","rawCompany":"i20technologies","city":"Remote","state":"OR","isRemote":false,"isActive":false,"createdAt":"2026-08-09T13:55:26.223Z","occupations":[{"code":"15-1299.09","title":"Information Technology Project 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leads in Strategic initiatives of Telco Customer\n• Consultation Telco customer CXOs and Architects on their business priorities and problem areas\n• Technical Interface between TechM Solutions team and customers on Large / Strategic deals\n• Lead transformation assignments during the kickoff phase or short term strategic projects\n• Growth Targets as per the assignment\nAreas of Specialization:\n• Telecom Business Processes & Architecture – B2C and B2B\n• TM Forum ODA\n• Telecom BSS, OSS and Managed Services\n• Preferable – Network\n• High Proficiency – Verbal and Written Articulation, Concept Modelling, Microsoft PPT, Word\n• Experience of CXO Level Engagement\nEligibility Criteria:\n• ~20 years of IT Experience with a combination of below roles:\no 5yrs+ Experience of Telco IT Presales with atleast 1 Large and 5 Mid-Size deals win\no 5yrs+ Experience of Telco Transformation Project as Enterprise Architect or Business Analyst or Techno-Business Consulting – Atleast 2 End to End 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5 years (Preferred)\nTelco Transformation: 5 years (Preferred)\nAmdocs: 1 year (Preferred)\nNetcracker: 1 year (Preferred)\nGenerative AI: 1 year (Preferred)\nDigital BSS: 1 year (Preferred)\nTOGAF, TMF ODA, Tech Certifications: 1 year (Preferred)\nWork Location: Remote","datePosted":"2026-08-09T13:55:26.223Z","dateModified":"2026-08-09T13:55:26.223Z","hiringOrganization":{"@type":"Organization","name":"I20technologies","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Remote","addressRegion":"OR","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"ed01daeaa217ed0cdddc6fc2"},"url":"https://jobsearcher.com/jobs/ed01daeaa217ed0cdddc6fc2"}}