Sales Operations Coordinator

Sales Operations Coordinator (Part-Time Remote)Location: Remote (Waukesha County, Wisconsin preferred)Hours: Approximately 15-20 hours per weekSchedule: Flexible with weekly in-person meeting in the Greater Waukesha areaCompensation: $20-$25/Hour Depending on Experience and FitAbout Wisconsin Lumber & PalletWisconsin Lumber & Pallet helps manufacturers reduce packaging costs, consolidate supply chain, and eliminate packaging waste. We supply pallets, crates, lumber, export packaging, and custom packaging solutions through a network of sawmills and manufacturing partners across Wisconsin.We are a growing company that combines responsive customer service, operational excellence, and a commitment to sustainability through our 1% pledge to forest conservation programs.About the RoleWe are looking for a highly organized and proactive Sales Operations Coordinator to help keep our business running smoothly as we continue to grow.This role supports customer orders, vendor coordination, quoting, CRM management, accounts receivable follow up, and operational systems.The ideal candidate enjoys creating order from complexity, following through on details, and helping customers receive exceptional service.This position is remote but requires weekly in-person meetings in the Greater Waukesha area.What You'll Be DoingOrder ManagementEnter customer orders and vendor purchase ordersTrack order status from receipt through deliveryCoordinate with vendors regarding acknowledgements and delivery timingFollow up on active orders and identify potential issues before they become customer problemsProcess invoices and maintain delivery documentationQuoting & Sales SupportPrepare quote requests and gather vendor pricingTrack quote activity and historical pricing informationMaintain quote records and profitability trackingSupport customer and vendor communication throughout the quoting processOperations & SystemsMaintain CRM records and follow-up schedulesHelp improve operational processes and documentationKeep systems organized and accurateAssist with reporting and operational visibilityAccounts Receivable SupportMonitor outstanding invoicesAssist with customer payment follow upMaintain accurate payment records and communication logsWhat We're Looking ForHighly organized and detail-orientedStrong written and verbal communication skillsAble to work independently in a remote environmentComfortable managing multiple priorities and changing priorities as neededProactive problem solverReliable follow-throughPositive and professional attitudeComfortable learning new software and systemsComfortable working in a [remote] family business environmentExperience That Helps3+ years of success in any of the following roles:Customer serviceAdministrative coordinationOperations supportSales supportEstimatingLogistics or purchasingExecutive assistantExperience within any of the following business categories could be helpful, but not necessary:Lumber/Building MaterialsPallets/CratesExporting/LogisticsCabinets/Carpentry/RemodelingManufacturingFluency in or strong capacity to learn new applicationsHubSpot CRMQuickBooks OnlineExcel/Google SheetsPallet ConnectWhat Success Looks LikeOrders move smoothly from receipt to deliveryCustomers receive timely communicationFollow-ups happen before reminders are neededCRM and operational systems stay organized and accurateLeadership spends less time tracking details and more time growing the businessCustomers feel confident that things will happen when promisedWhy This Role MattersThis position plays a critical role in helping a growing business scale successfully.The right person will become a trusted operational partner who helps create consistency, reliability, and exceptional customer experiences while gaining increasing responsibility and opportunities as the company grows.