{"schemaVersion":"jobsearcher.job.v1","id":"ecfabef5c44b13fe6c00a0ee","url":"https://jobsearcher.com/jobs/ecfabef5c44b13fe6c00a0ee","canonicalUrl":"https://jobsearcher.com/jobs/ecfabef5c44b13fe6c00a0ee","title":"Sr Operations Admin","description":"Responsible for performing the clerical and administrative functions for any or all hub and station operational areas, including linehaul, quality assurance and customer service. Tends to damaged and incorrectly addressed packages in a timely manner to optimize delivery time. Serves as a customer’s first line of contact for a variety of issues.Essential Functions\r\nProvides clerical support to various management and operational functions, including, but not limited to, photocopying, filing, faxing, emailing and answering telephone\r\nReviews, researches and/or enters data in various systems to support respective functional area\r\nCompiles data and provides various regular and adhoc reports to management for review and determination\r\nServes as frontline customer service to receive, solve and/or escalate customer inquiries and issues\r\nAssists management with Business Control Self Assessment (BCSA) audit activity by retrieving data and/or files for review\r\nIn addition to the above essential functions, the following functional area assignments have additional essential functions as noted below:\r\nAdditional Quality Assurance/Loss Prevention essential functions:\r\nSupports ability for timely delivery and mitigates loss and damage by performing address searches/corrections through various sources and ensuring packages are in good condition for the customer\r\nPrioritizes workflow to maximize the number of packages that can be resolved and sent out for delivery in the same day\r\nEnsures all packages receive appropriate scan statuses. Inspects and handles hazardous material damages as per policy. Ensures all loose product is accounted for as per company policy\r\nResearches missing packages to understand the root cause of scanning failures and compiles information on disputed deliveries for management review\r\nReviews and trends loss and damaged claims filed to identify improperly charged claims and brings to the attention of management\r\nAdditional Linehaul essential functions:\r\nReviews and enters all Independent Contractor (IC) settlement information into appropriate system to ensure proper payments. Enters settlement adjustments as directed by manager\r\nCompiles required documentation to establish and maintain Department of Transportation (DOT)-required files. Verifies timely log entry into system\r\nEnters all individual vehicle mileage record information into the system and works with ICs and Linehaul staff to rectify any issues\r\nTracks a variety of metrics, including the IC charge back program, complaints and maintenance compliance and prepares weekly reports for management review\r\nServes as initial contact to receive IC inquiries or issues relating to settlement, uniforms, decals, etc., to route to management for appropriate resolution\r\nPerforms other duties as assigned.Minimum Education\r\nHigh School Diploma or GED required\r\nMinimum Experience\r\nFour (4) years customer service, clerical or related experience required; experience in dock operations environment or distribution center setting preferred\r\nKnowledge Skills and Abilities\r\nGeneral business skills such as typing; data entry and review; and use of phone, copier, and fax\r\nSoftware skills, including use of Microsoft Office software and web-based applications\r\nCustomer service skills necessary to effectively and professionally respond to requests\r\nTime management, organizational and multi-tasking skills necessary to work in a fast-paced environment, handling various tasks and changing priorities, while maintaining a high attention to detail and accuracy to achieve daily assignments and goals\r\nJob Conditions\r\nMinimal travel required.Preferred Qualifications:The desired location for this position would be Lancaster PA. Employees will be required to work at the FedEx location five days a week.\r\nPay Transparency:18.19 - 27.34 USD Hourly\r\nPay:\r\nAdditional Details:PT position - Monday thru Friday, starting Monday at 4 AM and Tuesday thru Saturday at 5 AMFor details on our comprehensive benefits, click.\r\nFederal Express Corporation is an Equal Opportunity Employer including, Vets/Disability.\r\nApplicants have rights under Federal Employment Laws:\r\nE-Verify Program Participant: Federal Express Corporation participates in the Department of Homeland Security U.S. Citizenship and Immigration Services’ E-Verify program (For U.S. applicants and employees only). Please click below to learn more about the E-Verify program:\r\nE-Verify Notice ()\r\nRight to Work Notice () / ()","company":"FedEx","rawCompany":"fedex","city":"Lancaster","state":"PA","isRemote":false,"isActive":true,"createdAt":"2026-08-16T01:06:23.802Z","occupations":[{"code":"43-9061.00","title":"Office Clerks, General","slug":"office-clerks-general"},{"code":"43-5071.00","title":"Shipping, Receiving, and Inventory Clerks","slug":"shipping-receiving-and-inventory-clerks"},{"code":"43-6014.00","title":"Secretaries and Administrative Assistants, Except Legal, Medical, and Executive","slug":"secretaries-and-administrative-assistants-except-legal-medical-and-executive"}],"industries":[{"code":"492110","title":"Couriers and Express Delivery Services","slug":"couriers-and-express-delivery-services"},{"code":"561439","title":"Other Business Service Centers (including Copy Shops)","slug":"other-business-service-centers-including-copy-shops"},{"code":"561431","title":"Private Mail Centers","slug":"private-mail-centers"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Sr Operations Admin","description":"Responsible for performing the clerical and administrative functions for any or all hub and station operational areas, including linehaul, quality assurance and customer service. Tends to damaged and incorrectly addressed packages in a timely manner to optimize delivery time. Serves as a customer’s first line of contact for a variety of issues.Essential Functions\r\nProvides clerical support to various management and operational functions, including, but not limited to, photocopying, filing, faxing, emailing and answering telephone\r\nReviews, researches and/or enters data in various systems to support respective functional area\r\nCompiles data and provides various regular and adhoc reports to management for review and determination\r\nServes as frontline customer service to receive, solve and/or escalate customer inquiries and issues\r\nAssists management with Business Control Self Assessment (BCSA) audit activity by retrieving data and/or files for review\r\nIn addition to the above essential functions, the following functional area assignments have additional essential functions as noted below:\r\nAdditional Quality Assurance/Loss Prevention essential functions:\r\nSupports ability for timely delivery and mitigates loss and damage by performing address searches/corrections through various sources and ensuring packages are in good condition for the customer\r\nPrioritizes workflow to maximize the number of packages that can be resolved and sent out for delivery in the same day\r\nEnsures all packages receive appropriate scan statuses. Inspects and handles hazardous material damages as per policy. Ensures all loose product is accounted for as per company policy\r\nResearches missing packages to understand the root cause of scanning failures and compiles information on disputed deliveries for management review\r\nReviews and trends loss and damaged claims filed to identify improperly charged claims and brings to the attention of management\r\nAdditional Linehaul essential functions:\r\nReviews and enters all Independent Contractor (IC) settlement information into appropriate system to ensure proper payments. Enters settlement adjustments as directed by manager\r\nCompiles required documentation to establish and maintain Department of Transportation (DOT)-required files. Verifies timely log entry into system\r\nEnters all individual vehicle mileage record information into the system and works with ICs and Linehaul staff to rectify any issues\r\nTracks a variety of metrics, including the IC charge back program, complaints and maintenance compliance and prepares weekly reports for management review\r\nServes as initial contact to receive IC inquiries or issues relating to settlement, uniforms, decals, etc., to route to management for appropriate resolution\r\nPerforms other duties as assigned.Minimum Education\r\nHigh School Diploma or GED required\r\nMinimum Experience\r\nFour (4) years customer service, clerical or related experience required; experience in dock operations environment or distribution center setting preferred\r\nKnowledge Skills and Abilities\r\nGeneral business skills such as typing; data entry and review; and use of phone, copier, and fax\r\nSoftware skills, including use of Microsoft Office software and web-based applications\r\nCustomer service skills necessary to effectively and professionally respond to requests\r\nTime management, organizational and multi-tasking skills necessary to work in a fast-paced environment, handling various tasks and changing priorities, while maintaining a high attention to detail and accuracy to achieve daily assignments and goals\r\nJob Conditions\r\nMinimal travel required.Preferred Qualifications:The desired location for this position would be Lancaster PA. Employees will be required to work at the FedEx location five days a week.\r\nPay Transparency:18.19 - 27.34 USD Hourly\r\nPay:\r\nAdditional Details:PT position - Monday thru Friday, starting Monday at 4 AM and Tuesday thru Saturday at 5 AMFor details on our comprehensive benefits, click.\r\nFederal Express Corporation is an Equal Opportunity Employer including, Vets/Disability.\r\nApplicants have rights under Federal Employment Laws:\r\nE-Verify Program Participant: Federal Express Corporation participates in the Department of Homeland Security U.S. Citizenship and Immigration Services’ E-Verify program (For U.S. applicants and employees only). Please click below to learn more about the E-Verify program:\r\nE-Verify Notice ()\r\nRight to Work Notice () / ()","datePosted":"2026-08-16T01:06:23.802Z","dateModified":"2026-08-16T01:06:23.802Z","hiringOrganization":{"@type":"Organization","name":"FedEx","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Lancaster","addressRegion":"PA","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"ecfabef5c44b13fe6c00a0ee"},"url":"https://jobsearcher.com/jobs/ecfabef5c44b13fe6c00a0ee"}}