IT Support Help Desk Technician - Portland, Oregon

Remote Help Desk Technician (Portland, Oregon) Full Time AIM IT Services (aimitservices.com) is looking for another bright individual to join our IT support teams. Enjoy a flexible work environment and the opportunity to work on and learn from the experienced staff of one of the most respected managed service firms in the Southwest. Our teams consist of top-notch technicians dedicated to providing our clients the best in service. Your ideas, design and input will be freely solicited and incorporated. If you are looking to develop a solid foundation in computer systems, network troubleshooting, and looking for a challenging position where you can grow your skillset, then please submit your resume. Compensation / Benefits: * Salary depends on experience * Healthcare insurance * Healthcare reimbursement account * Earned sick pay time off * Personal time off * Phone and Internet reimbursement * Tuition reimbursement * Mileage reimbursement * Retirement program * Equipment supplied Primary duties include: * Answering and triaging support requests * Hardware installation and upgrade * Basic User MGMT (Active Directory, Office 365, etc..) * Microsoft Windows Support / Troubleshooting * Microsoft Office Support / Troubleshooting * Desktop maintenance * Basic Network Support / Troubleshooting * Onsite support trips (must have reliable transportation) * Assisting in admin office duties The following personal attributes are vital: * Pleasant customer service disposition * Desire to record proper documentation * Quick study * Responsible * Organized * Works well under pressure * Sense of humor * Dependable * Willingness to seek assistance when needed * Thorough * Self-motivated Skills and/or experience with the following are ideal * Microsoft Windows 7/10/11 OS Knowledge (Troubleshooting, Install, Repair, etc.) * Microsoft Office Knowledge (Troubleshooting, Install, Repair, etc.) * Hardware build/upgrade/repair skills * Printer setup/management * Networking (IP, Routing, DNS, etc.) Other solutions that we have been known to implement: * Ceph * Chocolatey * Docker * Eset * FreePBX/Asterisk * Kubernetes * Linux (Ubuntu, RedHat/CentOS) * Microsoft 365 (Teams, Office, SharePoint) * Microsoft Active Directory * Microsoft SQL Server * Microsoft Windows Server * NextCloud * OpenVPN * Password State * pfSense * PowerShell * Proxmox * Rocket Chat * Screen Connect * UniFi Hardware * Veeam Backup and Recovery / Endpoint * VMware ESXi / vCenter * Zabbix * ZFS * 3CX Experience: Help desk: 2 years (Preferred) Windows: 2 years (Preferred) Willingness to travel: 25% (Preferred) Job Type: Full-time Pay: $18.00 - $23.00 per hour Benefits: 401(k) Health insurance Schedule: 8 hour shift Experience: Help desk: 2 years (Preferred) Windows: 2 years (Preferred) Location: Portland, OR (Required) Willingness to travel: 25% (Preferred) Work Location: Remote