{"schemaVersion":"jobsearcher.job.v1","id":"ece7cfe29de4fa855337f2d5","url":"https://jobsearcher.com/jobs/ece7cfe29de4fa855337f2d5","canonicalUrl":"https://jobsearcher.com/jobs/ece7cfe29de4fa855337f2d5","title":"Remote Internet Support Specialist","description":"Full-timeDescriptionWe're small-town techies and Kansans at heart, committed to helping our communities thrive through fast, reliable internet. We didn't start broadband to build a business—we built a business to bring broadband to Kansans. When you call us, you'll reach a real, local person who cares.We offer an inspiring environment with meaningful work, where employees are encouraged to think creatively and deliver exceptional service.A Day in the Life as an Internet Support SpecialistAn Internet Support Specialist spends the day supporting customers by listening to their needs and providing meaningful solutions through troubleshooting IdeaTek's wireless, fiber internet, and phone services. They deliver exceptional customer service with empathy, patience, and kindness, ensuring customers feel supported every step of the way.Throughout the day, they partner with internal teams to resolve issues efficiently, identify recurring themes, and share recommendations for process improvements. Proactive follow-up with customers helps ensure solutions are complete and expectations are exceeded.This is a remote/hybrid position in Kansas.What You'll DoKey responsibilities include:Troubleshoot wireless, fiber internet, and phone services to resolve customer issues accurately and efficientlyProvide a consistently high level of service to existing IdeaTek customersCollaborate with internal teams to ensure timely resolutions and positive customer outcomesIdentify trends or recurring issues and share insights to support process improvementsProactively follow up to confirm issues are resolved and expectations are metDemonstrate empathy, patience, and professionalism in every customer interactionWhat We're Looking ForTo be considered for this role, you'll need the following required qualifications:Experience in a customer service role (such as call center, help desk, or high-volume support), with a strong aptitude for technical troubleshooting.Availability to work M-F 8a-5p during training and then 9a-6p as the regular work schedule, with occasional weekend coverage as needed.Ability to work effectively in a collaborative, team-oriented environmentWhat Will Help You Stand OutPrevious experience in a technical support, help desk, or internet service provider (ISP) environmentFamiliarity with CRM, ticketing, or customer support systemsExperience explaining technical concepts in a clear, customer-friendly wayDesired AttributesBeyond the qualifications, these attributes are what make someone a great fit for our team:Strong problem-solving skills with a genuine desire to find solutionsDemonstrated ability to think creatively when helping othersHigh attention to detail with a focus on accuracy and follow-throughCommitment to delivering service that consistently exceeds expectationsWhy Join IdeaTek?IdeaTek is a cutting-edge telecommunications company dedicated to bringing fast, reliable internet to underserved communities. We're a passionate team of innovators and problem-solvers committed to making a difference in the lives of our customers. At IdeaTek, we value our employees and foster a culture of collaboration, growth, and community involvement.A few of the key ways we strive to make employees feel valued include:Competitive pay + bonus potentialMedical, dental, vision, life, and 401k with matchFree coaching/counseling for employees & familiesFree internet service (if available in your area) or internet reimbursementTuition reimbursement for personal and professional growthCommunity engagement opportunitiesCulture that values results, effort, and integrityOur Core ValuesWe are Trustworthy – We build confidence through transparency, follow-through, and dependability.We count on Big Thinkers – We don't just imagine the future—we create it with bold, actionable ideas.We have a Resilient Spirit – We embrace challenges, bounce back from setbacks, and keep striving for more.We stand on Belief – We believe everyone deserves access to technology that helps them learn, grow, and thrive.We foster Connectedness – Our work goes beyond broadband—we build real connections within our team and our communities.We drive Innovation – We're always looking for ways to improve and redefine what's possible.If you're ready to make an impact and grow your career with IdeaTek, we'd love to hear from you. Apply today!This role is not eligible for Visa sponsorship.This role is not eligible for relocation.Salary and benefits commensurate with experience.Equal Opportunity Employer.This employer uses E-Verify.","company":"Ideatek","rawCompany":"ideatek","city":"Augusta","state":"GA","isRemote":true,"isActive":false,"createdAt":"2026-09-06T14:58:00.616Z","occupations":[{"code":"15-1231.00","title":"Computer Network Support Specialists","slug":"computer-network-support-specialists"},{"code":"49-2022.00","title":"Telecommunications Equipment Installers and Repairers, Except Line Installers","slug":"telecommunications-equipment-installers-and-repairers-except-line-installers"},{"code":"15-1232.00","title":"Computer User Support Specialists","slug":"computer-user-support-specialists"}],"industries":[{"code":"517111","title":"Wired Telecommunications Carriers","slug":"wired-telecommunications-carriers"},{"code":"517810","title":"All Other Telecommunications","slug":"all-other-telecommunications"},{"code":"517121","title":"Telecommunications Resellers","slug":"telecommunications-resellers"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Remote Internet Support Specialist","description":"Full-timeDescriptionWe're small-town techies and Kansans at heart, committed to helping our communities thrive through fast, reliable internet. We didn't start broadband to build a business—we built a business to bring broadband to Kansans. When you call us, you'll reach a real, local person who cares.We offer an inspiring environment with meaningful work, where employees are encouraged to think creatively and deliver exceptional service.A Day in the Life as an Internet Support SpecialistAn Internet Support Specialist spends the day supporting customers by listening to their needs and providing meaningful solutions through troubleshooting IdeaTek's wireless, fiber internet, and phone services. They deliver exceptional customer service with empathy, patience, and kindness, ensuring customers feel supported every step of the way.Throughout the day, they partner with internal teams to resolve issues efficiently, identify recurring themes, and share recommendations for process improvements. Proactive follow-up with customers helps ensure solutions are complete and expectations are exceeded.This is a remote/hybrid position in Kansas.What You'll DoKey responsibilities include:Troubleshoot wireless, fiber internet, and phone services to resolve customer issues accurately and efficientlyProvide a consistently high level of service to existing IdeaTek customersCollaborate with internal teams to ensure timely resolutions and positive customer outcomesIdentify trends or recurring issues and share insights to support process improvementsProactively follow up to confirm issues are resolved and expectations are metDemonstrate empathy, patience, and professionalism in every customer interactionWhat We're Looking ForTo be considered for this role, you'll need the following required qualifications:Experience in a customer service role (such as call center, help desk, or high-volume support), with a strong aptitude for technical troubleshooting.Availability to work M-F 8a-5p during training and then 9a-6p as the regular work schedule, with occasional weekend coverage as needed.Ability to work effectively in a collaborative, team-oriented environmentWhat Will Help You Stand OutPrevious experience in a technical support, help desk, or internet service provider (ISP) environmentFamiliarity with CRM, ticketing, or customer support systemsExperience explaining technical concepts in a clear, customer-friendly wayDesired AttributesBeyond the qualifications, these attributes are what make someone a great fit for our team:Strong problem-solving skills with a genuine desire to find solutionsDemonstrated ability to think creatively when helping othersHigh attention to detail with a focus on accuracy and follow-throughCommitment to delivering service that consistently exceeds expectationsWhy Join IdeaTek?IdeaTek is a cutting-edge telecommunications company dedicated to bringing fast, reliable internet to underserved communities. We're a passionate team of innovators and problem-solvers committed to making a difference in the lives of our customers. At IdeaTek, we value our employees and foster a culture of collaboration, growth, and community involvement.A few of the key ways we strive to make employees feel valued include:Competitive pay + bonus potentialMedical, dental, vision, life, and 401k with matchFree coaching/counseling for employees & familiesFree internet service (if available in your area) or internet reimbursementTuition reimbursement for personal and professional growthCommunity engagement opportunitiesCulture that values results, effort, and integrityOur Core ValuesWe are Trustworthy – We build confidence through transparency, follow-through, and dependability.We count on Big Thinkers – We don't just imagine the future—we create it with bold, actionable ideas.We have a Resilient Spirit – We embrace challenges, bounce back from setbacks, and keep striving for more.We stand on Belief – We believe everyone deserves access to technology that helps them learn, grow, and thrive.We foster Connectedness – Our work goes beyond broadband—we build real connections within our team and our communities.We drive Innovation – We're always looking for ways to improve and redefine what's possible.If you're ready to make an impact and grow your career with IdeaTek, we'd love to hear from you. Apply today!This role is not eligible for Visa sponsorship.This role is not eligible for relocation.Salary and benefits commensurate with experience.Equal Opportunity Employer.This employer uses E-Verify.","datePosted":"2026-09-06T14:58:00.616Z","dateModified":"2026-09-06T14:58:00.616Z","hiringOrganization":{"@type":"Organization","name":"Ideatek","sameAs":"https://jobsearcher.com"},"jobLocationType":"TELECOMMUTE","applicantLocationRequirements":{"@type":"Country","name":"US"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Augusta","addressRegion":"GA","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"ece7cfe29de4fa855337f2d5"},"url":"https://jobsearcher.com/jobs/ece7cfe29de4fa855337f2d5"}}