{"schemaVersion":"jobsearcher.job.v1","id":"ec83cbdc6f4ddefd95da4025","url":"https://jobsearcher.com/jobs/ec83cbdc6f4ddefd95da4025","canonicalUrl":"https://jobsearcher.com/jobs/ec83cbdc6f4ddefd95da4025","title":"Monitoring Tech Support Specialist","description":"DESCRIPTION\nSuperCom is seeking an enthusiastic, collaborative, and highly motivated Monitoring Tech Support Specialist to join our 24/7 monitoring and support center. We are looking for someone who thrives in a fast-paced environment and welcomes new challenges every day. Providing constant technical support to partners and customers remotely from our Miami offices using all methods of communication (email, phone, remote sessions, etc.)\nAvailability to work 24/7 shifts.\nThe position includes:\nProviding technical support for customers and partners via inbound calls, our ticketing system and email.\nTroubleshooting and diagnosing hardware & software issues and escalating as necessary.\nProcessing monitoring alerts according to defined protocols.\nAbility to work well under pressure and maintain a positive attitude.\nProviding timely information to customer-facing teams to improve overall customer satisfaction.\nAvailability to work 24/7 shifts during nights, weekends, and holidays.\nFull-time position with 5 shifts per week.\n\nSalary: $38,000–$42,000 annually, depending on experience and qualifications.\n\nREQUIREMENTS\nAt least 1 year of experience in a tech support or customer service position.\nHigh School Diploma or equivalent- must.\nExcellent analytical and problem-solving skills with a strong sense of customer commitment.\nExperience in a tech support or customer service position- an advantage.\nBasic knowledge of hardware & software platforms.\nQuick learner & detail-oriented.\nAble to handle multiple tasks and prioritize effectively.\nExcellent verbal and written communication skills.\nPrior experience in a technical support or helpdesk role- an advantage.\nExperience with tech support web tools, such as Jira Service Desk- an advantage.\nFamiliarity with SQL Server databases for troubleshooting and support tasks- an advantage.","company":"Supercom","rawCompany":"supercom","city":"Miami","state":"FL","isRemote":false,"isActive":false,"createdAt":"2026-04-24T04:32:20.454Z","occupations":[{"code":"15-1231.00","title":"Computer Network Support Specialists","slug":"computer-network-support-specialists"},{"code":"15-1232.00","title":"Computer User Support Specialists","slug":"computer-user-support-specialists"},{"code":"15-1244.00","title":"Network and Computer Systems Administrators","slug":"network-and-computer-systems-administrators"}],"industries":[{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"518210","title":"Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services","slug":"computing-infrastructure-providers-data-processing-web-hosting-and-related-services"},{"code":"541513","title":"Computer Facilities Management Services","slug":"computer-facilities-management-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Monitoring Tech Support Specialist","description":"DESCRIPTION\nSuperCom is seeking an enthusiastic, collaborative, and highly motivated Monitoring Tech Support Specialist to join our 24/7 monitoring and support center. We are looking for someone who thrives in a fast-paced environment and welcomes new challenges every day. Providing constant technical support to partners and customers remotely from our Miami offices using all methods of communication (email, phone, remote sessions, etc.)\nAvailability to work 24/7 shifts.\nThe position includes:\nProviding technical support for customers and partners via inbound calls, our ticketing system and email.\nTroubleshooting and diagnosing hardware & software issues and escalating as necessary.\nProcessing monitoring alerts according to defined protocols.\nAbility to work well under pressure and maintain a positive attitude.\nProviding timely information to customer-facing teams to improve overall customer satisfaction.\nAvailability to work 24/7 shifts during nights, weekends, and holidays.\nFull-time position with 5 shifts per week.\n\nSalary: $38,000–$42,000 annually, depending on experience and qualifications.\n\nREQUIREMENTS\nAt least 1 year of experience in a tech support or customer service position.\nHigh School Diploma or equivalent- must.\nExcellent analytical and problem-solving skills with a strong sense of customer commitment.\nExperience in a tech support or customer service position- an advantage.\nBasic knowledge of hardware & software platforms.\nQuick learner & detail-oriented.\nAble to handle multiple tasks and prioritize effectively.\nExcellent verbal and written communication skills.\nPrior experience in a technical support or helpdesk role- an advantage.\nExperience with tech support web tools, such as Jira Service Desk- an advantage.\nFamiliarity with SQL Server databases for troubleshooting and support tasks- an advantage.","datePosted":"2026-04-24T04:32:20.454Z","dateModified":"2026-04-24T04:32:20.454Z","hiringOrganization":{"@type":"Organization","name":"Supercom","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Miami","addressRegion":"FL","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"ec83cbdc6f4ddefd95da4025"},"url":"https://jobsearcher.com/jobs/ec83cbdc6f4ddefd95da4025"}}