(CSR) - Customer Service Representative

About UsBocatti Experience is a hospitality and events company offering curated dining experiences, catering services, and private events. We are committed to providing a professional and welcoming experience for every client and guest. We are currently seeking a dependable Customer Service Representative to support our operations in Birmingham.Position OverviewThe Customer Service Representative serves as a primary point of contact for clients and guests. This role focuses on assisting with inquiries, reservations, event-related questions, and general customer support while ensuring a positive and professional experience.ResponsibilitiesRespond to customer inquiries via phone, email, and in personAssist with reservations, bookings, and basic scheduling supportAddress customer questions and concerns in a professional mannerDocument customer interactions and update internal recordsCoordinate with event, kitchen, and service teams as neededSupport front-of-house operations during events when requiredFollow company policies and customer service standardsQualificationsHigh school diploma or equivalent required.Strong verbal and written communication skillsAbility to multitask and remain organizedComfortable using basic computer systems and scheduling toolsAbility to work evenings and weekends as requiredProfessional demeanor and problem-solving mindsetSchedule & CompensationEmployment Type: Full-time or part-timeSchedule:Typical workdays Monday-FridayStandard shifts: 8 hoursBenefitsFlexible schedulingOpportunities to work at various eventsSupportive team environment