Information Technology Support Specialist

Information Technology Support SpecialistAre you looking to work for a company that provides an innovative work environment, and your voice is heard? We have a position for an Information Technology Support Specialist to work onsite with our client in the Long Beach, CA area. This is a contract to direct hire opportunity.Who we are:LER TechForce is an industry leader in embedded controls, software, functional safety, and engineering talent. For over 20 years LER has been working with customers across North America to meet their engineering resource challenges. Learn more about us (3) LER TechForce: Life | LinkedIn What you will be doing:We are seeking an energetic, organized, customer friendly, and experienced IT professional focused on user support, hardware and software maintenance position in Long Beach, CA. The ideal candidate will provide comprehensive desktop, mobile, and user support across onsite and remote users. You should ensure system reliability, security, and compliance while delivering exceptional customer service. Proficiency in O365 administration, Azure AD, and user ID management, along with a commitment to ITIL best practices, is essential.IT Support Specialist reports to the IT Services Manager.User SupportProvide technical support in Jira Service Desk for hardware and software issues, troubleshooting desktops, laptops, printers, and peripherals.Hardware MaintenanceInstall, configure, and maintain computer hardware components such as CPUs, RAM, hard drives, and network interface cards (NICs).Asset Management: Maintain an accurate inventory of IT assets, including hardware and software.Software Installation and ConfigurationInstall, upgrade, and configure operating systems, software applications, and device drivers.Network TroubleshootingIdentify and resolve basic network connectivity issues, including LAN cables, switches, and routers.Remote AssistanceProvide remote support via remote desktop tools, phone, or email.DocumentationCreate and update documentation, user manuals, and knowledge base articles.Troubleshooting and DiagnosisDiagnose hardware and software problems using diagnostic tools and problem-solving techniques.Routine MaintenancePerform system updates, patches, and backups to ensure reliability and security.Process Improvement: Focuses on optimizing processes, implementing new technologies, and ensuring that the team follows best practices.ComplianceEnsure compliance with IT policies and standards.CollaborationWork with second level support teams or network administrators for complex technical issues.What you'll need to be successful:• Bachelor's degree preferred; equivalent combination of education and relevant work experience will be considered.• 2+ years as a Helpdesk, Desktop Support, or Systems Admin role in a corporate service desk environment.• 1+ years as a Microsoft Administrator in an O365 cloud environment.• Expert familiarity with ticketing systems and remote support tools.• Experience managing devices within the Microsoft 365 environment.Technical Proficiency· Knowledge of Windows and macOS operating systems, as well as common productivity software including Microsoft Office, AI Tools, etc.· Strong knowledge of computer hardware, including CPUs, RAM, hard drives, NICs, and peripherals.· Proficiency in installing, configuring, and upgrading software applications, operating systems, and device drivers.· Ability to efficiently diagnose and resolve hardware and software issues using diagnostic tools and problem-solving techniques.Microsoft 365 & Cloud Administration• Proficiency in Microsoft 365 administration, including user management and licensing.• Familiarity with SharePoint, Exchange, Teams, and OneDrive.• Experience with Microsoft Teams administration.• Knowledge of Azure AD for identity management.• Ability to configure advanced security settings in Microsoft 365.• Knowledge of user account creation, modification, and permissions management.Support & Service Skills· Excellent customer service skills for assisting end users effectively and professionally.· Familiarity with remote support tools and techniques for providing desktop and mobile support across multiple locations.· Strong documentation skills — ability to create and maintain documentation, user manuals, and knowledge base articles.· Experience documenting and reporting incidents and service requests in a service desk or ticketing system.· Commitment to following up on resolved issues to verify user satisfaction.Physical Requirements:Must have the ability to travel.Must have the ability to lift a minimum of 35 pounds.Must have the ability to stand, walk, and perform repetitive tasks for extended periods.Must be able to remain in a stationary position for extended periods of time. What you'll get:Full benefits: medical, dental, vision, HSA and FSA401K with a match and immediate vestingShort-term & Long-term disability, life insurance and other optional benefitsEmployee Assistance ProgramEmployee DiscountsOngoing professional development opportunities including Technical Training and Leadership DevelopmentThe opportunity to work on industry leading projects