Training and Development Specialist

PAX at a Glance At PAX, youll work alongside a collaborative, forward-thinking team in a fast-paced environment where innovation is encouraged and ideas move quickly from concept to reality. Were looking for an experienced and dynamic Training & Development Specialist to support the development and delivery of training programs across PAX products and solutions. This role will play a critical part in enabling employees, partners, and stakeholders with the knowledge and tools needed to effectively understand and support our payment technologies. The ideal candidate is a strong communicator who can translate complex technical concepts into engaging, easy-to-understand training experiences. This is an onsite role in our Jacksonville office working Monday Friday, 9:00am to 6:00pm. What Youll Be Doing Develop and deliver comprehensive training programs on PAX products, including payment devices, software platforms, and integrated solutions Conduct instructor-led training sessions in both in-person and virtual environments for internal teams and external partners Create, update, and maintain training materials such as presentations, videos, job aids, and e-learning modules Collaborate cross-functionally with Product, Sales, Marketing, and Support teams to ensure training content is accurate, relevant, and aligned with current offerings Support new product launches by developing training strategies, enablement content, and rollout plans Evaluate training effectiveness through participant feedback, assessments, and performance metrics; continuously refine and improve training programs Facilitate onboarding training for new hires across relevant departments to ensure a strong foundation in PAX products and processes Serve as a subject matter expert (SME) on PAX solutions and stay informed on industry trends within the payments ecosystem What Youll Need 3-5 years of experience in training, learning & development, or a related field Strong presentation and communication skills, with the ability to clearly explain technical concepts to diverse audiences Experience working with learning management systems (LMS) and e-learning development tools Proven ability to manage multiple projects, prioritize effectively, and adapt in a fast-paced environment High attention to detail with a focus on delivering high-quality training experiences Preferred SkillsFamiliarity with payment technologies, fintech, or POS systems Experience supporting product launches or sales enablement initiatives Ability to design interactive and engaging learning experiences across multiple formats Strong collaboration skills and experience working cross-functionally Who We Are PAX Technology is redefining the future of paymentsand were looking for bold thinkers, builders, and innovators to join us. As a global leader in payment solutions, we power millions of devices across 120+ countries, helping businesses deliver faster, smarter, and more seamless commerce experiences. Were not just building hardwarewere building solutions. With a dynamic ecosystem of partners, cutting-edge technology, and a relentless focus on innovation, were transforming whats possible in payments. If youre ready to make an impact in a fast-moving, global tech environment, we want to hear from you. Learn more at: www.pax.us Life At PAXWhat can PAX do for you? We offer comprehensive benefits packages including: Medical, dental, vision, life, and AD&D insurance Short & Long-term disability 401(k) Plan Paid vacation and paid holidays Employee Assistance Program Quarterly Stipend for team building activities Ready to make an impact? Apply now and be part of whats next in payments. EEO StatementPAX is an equal opportunity employer. All qualified applicants will receive consideration without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other protected characteristics. This policy applies to all terms and conditions of recruitment and employment.