{"schemaVersion":"jobsearcher.job.v1","id":"ec5ba7a228d6fbce8b43f8b6","url":"https://jobsearcher.com/jobs/ec5ba7a228d6fbce8b43f8b6","canonicalUrl":"https://jobsearcher.com/jobs/ec5ba7a228d6fbce8b43f8b6","title":"Technical Support - Command Center (Overnight)","description":"Quick Details\nPay: 20.00/hour\nShift: Overnight (Schedule flexibility required)\nLocation: Gravette, AR (100% Onsite)\nRole Overview\nAs a Command Center Support Technician, you will provide real-time inbound phone support to field technicians. You will monitor site progress, troubleshoot technical issues, document site data, and escalate critical issues to ensure seamless deployment operations.\nKey Responsibilities\nTechnical Support: Answer inbound calls from field technicians to resolve setup and network issues.\nTroubleshootingEscalation: Research and resolve technical problems using internal databases; escalate high-priority issues to Project Managers and the PMO.\nData Logging: Continuously track site progress, updates, and problem documentation in the R&R web portal.\nMonitoring: Track technician time on-site and ensure issues are resolved efficiently.\nRequired Qualifications\nExperience: 2+ years of Help Desk, Technical Support, or Call Center experience.\nNetwork Skills: Solid understanding of Layer 2 and Layer 3 network communications.\nTechnical Systems: Practical knowledge of POS systems and proficiency with MS Operating Systems.\nLinux: Hands-on experience with Linux command line and remote Linux administration.\nEducation: High school diploma or GED.\nWork Environment\nSedentary office environment requiring extended periods of sitting, computer use, and phone communication. Moderate noise level.\nR&R Solutions: Who We Are\nFounded in 1997 as a packaging and logistics company, R&R Solutions has evolved into a client-focused solutions provider delivering the highest quality of services and support. R&R works with clients in developing and finding creative solutions to complex problems. As a Solution Concierge, R&R offers a wide range of services encompassing both technology and custom solutions. R&R has developed and deployed some of the largest technology solution offerings in the industry. The R&R client base ranges from Fortune 500 to up and coming start-up organizations.","company":"Rr Solutions","rawCompany":"rr solutions","city":"Gravette","state":"AR","isRemote":false,"isActive":false,"createdAt":"2026-05-24T14:46:15.797Z","occupations":[{"code":"15-1232.00","title":"Computer User Support Specialists","slug":"computer-user-support-specialists"},{"code":"15-1231.00","title":"Computer Network Support Specialists","slug":"computer-network-support-specialists"},{"code":"15-1244.00","title":"Network and Computer Systems Administrators","slug":"network-and-computer-systems-administrators"}],"industries":[{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"541513","title":"Computer Facilities Management Services","slug":"computer-facilities-management-services"},{"code":"541519","title":"Other Computer Related Services","slug":"other-computer-related-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Technical Support - Command Center (Overnight)","description":"Quick Details\nPay: 20.00/hour\nShift: Overnight (Schedule flexibility required)\nLocation: Gravette, AR (100% Onsite)\nRole Overview\nAs a Command Center Support Technician, you will provide real-time inbound phone support to field technicians. You will monitor site progress, troubleshoot technical issues, document site data, and escalate critical issues to ensure seamless deployment operations.\nKey Responsibilities\nTechnical Support: Answer inbound calls from field technicians to resolve setup and network issues.\nTroubleshootingEscalation: Research and resolve technical problems using internal databases; escalate high-priority issues to Project Managers and the PMO.\nData Logging: Continuously track site progress, updates, and problem documentation in the R&R web portal.\nMonitoring: Track technician time on-site and ensure issues are resolved efficiently.\nRequired Qualifications\nExperience: 2+ years of Help Desk, Technical Support, or Call Center experience.\nNetwork Skills: Solid understanding of Layer 2 and Layer 3 network communications.\nTechnical Systems: Practical knowledge of POS systems and proficiency with MS Operating Systems.\nLinux: Hands-on experience with Linux command line and remote Linux administration.\nEducation: High school diploma or GED.\nWork Environment\nSedentary office environment requiring extended periods of sitting, computer use, and phone communication. Moderate noise level.\nR&R Solutions: Who We Are\nFounded in 1997 as a packaging and logistics company, R&R Solutions has evolved into a client-focused solutions provider delivering the highest quality of services and support. R&R works with clients in developing and finding creative solutions to complex problems. As a Solution Concierge, R&R offers a wide range of services encompassing both technology and custom solutions. R&R has developed and deployed some of the largest technology solution offerings in the industry. The R&R client base ranges from Fortune 500 to up and coming start-up organizations.","datePosted":"2026-05-24T14:46:15.797Z","dateModified":"2026-05-24T14:46:15.797Z","hiringOrganization":{"@type":"Organization","name":"Rr Solutions","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Gravette","addressRegion":"AR","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"ec5ba7a228d6fbce8b43f8b6"},"url":"https://jobsearcher.com/jobs/ec5ba7a228d6fbce8b43f8b6"}}