IT Support Specialist

Established in 1980, Berkowitz Pollack Brant (BPB) is a certified public accounting firm with a longstanding presence in South Florida and New York. BPB has earned a strong reputation for delivering high-quality tax, assurance, and advisory services and has been consistently recognized among the top 100 accounting firms in the United States.Effective January 1, 2026, BPB was acquired by and combined with Baker Tilly, a leading global advisory, tax, and assurance firm. During this transition period, the firm operates as Baker Tilly X Berkowitz Pollack Brant, Advisors + CPAs, reflecting our integration into Baker Tilly’s expansive national and global network, enhanced resources, and broad range of opportunities.Baker Tilly is a leading advisory, tax and assurance firm, providing clients with a genuine coast-to-coast and global advantage in major regions of the U.S. and in many of the world’s leading financial centers – New York, London, San Francisco, Los Angeles, Chicago and Boston. Baker Tilly Advisory Group, LP and Baker Tilly US, LLP (Baker Tilly) provide professional services through an alternative practice structure in accordance with the AICPA Code of Professional Conduct and applicable laws, regulations and professional standards. Baker Tilly US LLP is a licensed independent CPA firm that provides attest services to its clients. Baker Tilly Advisory Group, LP and its subsidiary entities provide tax and business advisory services to their clients.Baker Tilly Advisory Group, LP and its subsidiary entities are not licensed CPA firms.Baker Tilly Advisory Group, LP and Baker Tilly US, LLP, trading as Baker Tilly, are independent members of Baker Tilly International, a worldwide network of independent accounting and business advisory firms in 141 territories, with 43,000 professionals and a combined worldwide revenue of $5.2 billion. Visit bakertilly.com or join the conversation on LinkedIn, Facebook and Instagram.Please discuss the work location status with your Baker Tilly talent acquisition professional to understand the requirements for an opportunity you are exploring.Baker Tilly is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status, gender identity, sexual orientation, or any other legally protected basis, in accordance with applicable federal, state or local law.Any unsolicited resumes submitted through our website or to Baker Tilly Advisory Group, LP, employee e-mail accounts are considered property of Baker Tilly Advisory Group, LP, and are not subject to payment of agency fees. In order to be an authorized recruitment agency ("search firm") for Baker Tilly Advisory Group, LP, there must be a formal written agreement in place and the agency must be invited, by Baker Tilly's Talent Attraction team, to submit candidates for review via our applicant tracking system.Position OverviewOur Managed Cyber Solutions (MCS) team is looking for an IT Support Specialist. This is an entry role in the MCS group which provides Outsourced IT (MSP) and Cybersecurity services to our clients. This role will get exposure to many technologies and provide a fast-paced opportunity to learn a lot. An ideal candidate has a strong technical aptitude, at least 2 years of technology support or system administration experience, and is comfortable communicating with clients. The pace and demands in this environment are usually much greater than an "in-house IT" position. This person should be prompt and/or know the importance of communicating ETA's to clients. Most importantly, this person should be eager to learn and grow.Position Responsibilities: Answer support callsProvide both remote and onsite client supportSupport a full range of technologies from endpoint, mobile, to server solutions.Document client networksAssist Sr. Engineers on projectsEndpoint patch and vulnerability managementBackup managementOffice 365 administration (Exchange, Intune, SharePoint)Security incident cleanup and remediation assistanceTakes ownership of tasks and follows through to ensure complete resolutionTakes a personal interest in, and responsibility for, quality of work they perform or are associated withAbility to pay close attention to detail while performing technically detailed tasksAbility and willingness to recognize when it is necessary to ask for technical expertise from others on the teamAbility to provide accurate time estimates for how long a task will takeAbility to quickly learn new technologies using self-study materials and intuitionAbility to articulate technical information clearly and simply to non-technical peopleEnjoys helping people to the extent that no problem is considered mundane, no matter how simple the solutionIs self-motivated and can be self-directed when necessaryEnjoys sharing information, supporting others, and working on a team to achieve team goalsKnowledge, Skills, and Abilities: Experience required with Windows and Mac desktop operating systemsExperience with Office 365 and/or Google WorkspaceUnderstanding of TCP/IP and troubleshooting Internet connectivityExperience with routers and firewallsUnderstanding of Terminal Services and/or CitrixUnderstanding of relationship between switches, hubs, patch panels and connecting nodes to a networkUnderstanding of DNS servicesWorking Knowledge of Firewall Technologies such as: SonicWALL, Sophos, Fortinet or similar.Working Knowledge of Wireless TechnologiesCredentials and Experience: Related technical experience of two to four yearsEager to learn and be a sponge.Certifications such as MCITP, MCP, CCNA/CCDA/CCNP, A+, Project+, Network+, Security+ are a plus.PowerShell scripting or similar experience is a plus.Experience working for an MSP is a major plus.