{"schemaVersion":"jobsearcher.job.v1","id":"ec518c89bda4b7cda352face","url":"https://jobsearcher.com/jobs/ec518c89bda4b7cda352face","canonicalUrl":"https://jobsearcher.com/jobs/ec518c89bda4b7cda352face","title":"Program Support Coordinator","description":"Join the Amego team and make a difference in the lives of the people we serve!\n\nPOSITION SUMMARY\n\nThe Program Support Coordinator provides administrative, coordination, and follow up support to the Director of Program Support Services and Adult Services programs. The position assists with gathering and organizing information, documentation, benefits support, referrals, routine communication, and tracking outstanding needs. The Program Support Coordinator helps ensure requests and required information are followed through in a timely manner, while complex situations, sensitive conversations, and higher level decision making remain with the Director.\n\nESSENTIAL RESPONSIBILITIES\nAdministrative and Documentation Support\nGather, organize, and track documentation related to individuals and Program Support Services.\nRequest records and information from families, guardians, DDS, healthcare providers, programs, and other involved parties.\nAssist with forms, correspondence, routine documentation, and preparation of materials.\nTrack outstanding requests, documentation, deadlines, and follow up needs.\nAdmissions and Transitions\nAssist with gathering and organizing admission and intake documentation.\nCommunicate with families, guardians, DDS, programs, and providers regarding required information and outstanding items.\nProvide administrative support and follow up related to admissions, residential moves, program changes, transitions, and discharges.\n\nBenefits and Resource Support\nAssist with gathering information and documentation related to Social Security, MassHealth, Medicare, SNAP, insurance, and other benefits.\nAssist with benefit applications, renewals, requests for information, and routine follow up.\nHelp individuals, families, guardians, and programs access information regarding available benefits, services, and community resources.\nCoordinate benefit related needs with appropriate Program Support Services staff.\nCommunication, Referrals, and Follow Up\nRespond to routine questions and requests from individuals, families, guardians, programs, and outside providers.\nGather information for the Director when additional review or decision making is needed.\nAssist with referrals to community providers, agencies, and resources.\nObtain information regarding services, eligibility, availability, required documentation, and referral processes.\nTrack referrals, requests, and outstanding needs through completion.\nProvide routine updates to appropriate individuals, families, guardians, programs, and providers.\nIndividual and Program Support\nAssist the Director with gathering information and materials related to individual needs, medical situations, guardianship, transitions, and other support needs.\nProvide administrative and coordination support during hospitalizations, rehabilitation stays, and other significant situations as directed.\nWork collaboratively with residential and day program staff, nursing, clinical and behavioral services, Fiscal, families, guardians, DDS, healthcare providers, and community agencies.\nBring concerns, unresolved matters, and situations requiring additional review to the Director.\nSCOPE OF ROLE\n\nThe Program Support Coordinator provides administrative, information gathering, coordination, resource, and follow up support under the direction of the Director of Program Support Services. The position is intended to increase departmental capacity by assisting with routine responsibilities and ensuring information, documentation, referrals, and requests are followed through appropriately.\n\nThe Director retains responsibility for complex decision making, sensitive individual and family matters, significant rights and guardianship concerns, complex medical situations, hospice and end of life support, crisis coordination, difficult conversations, and matters requiring Director level judgment or intervention.\n\nSalary Range: $45,000-$48,000/year\n\n#admin1\n\nQUALIFICATIONS\nAssociate's or Bachelor's degree in human services, social services, business administration, healthcare administration, or a related field preferred.\nExperience in human services, healthcare, benefits, case coordination, or administrative support preferred.\nExperience working with individuals with intellectual and developmental disabilities preferred.\nStrong organizational, communication, documentation, computer, and follow up skills.\nAbility to manage multiple priorities, requests, records, and deadlines.\nAbility to communicate professionally with individuals, families, guardians, staff, providers, and outside agencies.\nAbility to recognize when a matter requires escalation to the Director.","company":"Amego","rawCompany":"amego","city":"Denver","state":"CO","isRemote":false,"isActive":false,"createdAt":"2026-09-06T14:00:36.325Z","occupations":[{"code":"21-1093.00","title":"Social and Human Service Assistants","slug":"social-and-human-service-assistants"},{"code":"21-1099.00","title":"Community and Social Service Specialists, All Other","slug":"community-and-social-service-specialists-all-other"},{"code":"11-9151.00","title":"Social and Community Service Managers","slug":"social-and-community-service-managers"}],"industries":[{"code":"624120","title":"Services for the Elderly and Persons with Disabilities","slug":"services-for-the-elderly-and-persons-with-disabilities"},{"code":"624190","title":"Other Individual and Family Services","slug":"other-individual-and-family-services"},{"code":"624229","title":"Other Community Housing Services","slug":"other-community-housing-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Program Support Coordinator","description":"Join the Amego team and make a difference in the lives of the people we serve!\n\nPOSITION SUMMARY\n\nThe Program Support Coordinator provides administrative, coordination, and follow up support to the Director of Program Support Services and Adult Services programs. The position assists with gathering and organizing information, documentation, benefits support, referrals, routine communication, and tracking outstanding needs. The Program Support Coordinator helps ensure requests and required information are followed through in a timely manner, while complex situations, sensitive conversations, and higher level decision making remain with the Director.\n\nESSENTIAL RESPONSIBILITIES\nAdministrative and Documentation Support\nGather, organize, and track documentation related to individuals and Program Support Services.\nRequest records and information from families, guardians, DDS, healthcare providers, programs, and other involved parties.\nAssist with forms, correspondence, routine documentation, and preparation of materials.\nTrack outstanding requests, documentation, deadlines, and follow up needs.\nAdmissions and Transitions\nAssist with gathering and organizing admission and intake documentation.\nCommunicate with families, guardians, DDS, programs, and providers regarding required information and outstanding items.\nProvide administrative support and follow up related to admissions, residential moves, program changes, transitions, and discharges.\n\nBenefits and Resource Support\nAssist with gathering information and documentation related to Social Security, MassHealth, Medicare, SNAP, insurance, and other benefits.\nAssist with benefit applications, renewals, requests for information, and routine follow up.\nHelp individuals, families, guardians, and programs access information regarding available benefits, services, and community resources.\nCoordinate benefit related needs with appropriate Program Support Services staff.\nCommunication, Referrals, and Follow Up\nRespond to routine questions and requests from individuals, families, guardians, programs, and outside providers.\nGather information for the Director when additional review or decision making is needed.\nAssist with referrals to community providers, agencies, and resources.\nObtain information regarding services, eligibility, availability, required documentation, and referral processes.\nTrack referrals, requests, and outstanding needs through completion.\nProvide routine updates to appropriate individuals, families, guardians, programs, and providers.\nIndividual and Program Support\nAssist the Director with gathering information and materials related to individual needs, medical situations, guardianship, transitions, and other support needs.\nProvide administrative and coordination support during hospitalizations, rehabilitation stays, and other significant situations as directed.\nWork collaboratively with residential and day program staff, nursing, clinical and behavioral services, Fiscal, families, guardians, DDS, healthcare providers, and community agencies.\nBring concerns, unresolved matters, and situations requiring additional review to the Director.\nSCOPE OF ROLE\n\nThe Program Support Coordinator provides administrative, information gathering, coordination, resource, and follow up support under the direction of the Director of Program Support Services. The position is intended to increase departmental capacity by assisting with routine responsibilities and ensuring information, documentation, referrals, and requests are followed through appropriately.\n\nThe Director retains responsibility for complex decision making, sensitive individual and family matters, significant rights and guardianship concerns, complex medical situations, hospice and end of life support, crisis coordination, difficult conversations, and matters requiring Director level judgment or intervention.\n\nSalary Range: $45,000-$48,000/year\n\n#admin1\n\nQUALIFICATIONS\nAssociate's or Bachelor's degree in human services, social services, business administration, healthcare administration, or a related field preferred.\nExperience in human services, healthcare, benefits, case coordination, or administrative support preferred.\nExperience working with individuals with intellectual and developmental disabilities preferred.\nStrong organizational, communication, documentation, computer, and follow up skills.\nAbility to manage multiple priorities, requests, records, and deadlines.\nAbility to communicate professionally with individuals, families, guardians, staff, providers, and outside agencies.\nAbility to recognize when a matter requires escalation to the Director.","datePosted":"2026-09-06T14:00:36.325Z","dateModified":"2026-09-06T14:00:36.325Z","hiringOrganization":{"@type":"Organization","name":"Amego","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Denver","addressRegion":"CO","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"ec518c89bda4b7cda352face"},"url":"https://jobsearcher.com/jobs/ec518c89bda4b7cda352face"}}