{"schemaVersion":"jobsearcher.job.v1","id":"ec4c8b018507d83c7170458f","url":"https://jobsearcher.com/jobs/ec4c8b018507d83c7170458f","canonicalUrl":"https://jobsearcher.com/jobs/ec4c8b018507d83c7170458f","title":"Customer Service Representative","description":"We are looking for a Customer Service Representative to join a team in North Bethesda, Maryland in a contract position with the potential to become permanent. This role is ideal for someone who enjoys helping customers, managing a high volume of communication, and keeping service interactions organized and accurate. The right candidate will bring strong communication skills, a customer-first mindset, and the ability to handle both phone and email inquiries in a fast-paced environment.Responsibilities:• Respond to incoming customer calls with professionalism, providing timely assistance and clear information.• Make outbound calls as needed to follow up on requests, resolve open issues, or confirm order details.• Enter customer orders accurately into internal systems while maintaining attention to detail.• Manage email correspondence with customers, ensuring messages are handled promptly and thoroughly.• Address service questions, troubleshoot routine concerns, and escalate more complex matters when appropriate.• Maintain complete and accurate records of customer interactions, transactions, and follow-up activities.• Support daily call center operations by balancing multiple customer needs efficiently and courteously.• Previous experience in a customer service or call center environment.• Ability to handle a high volume of inbound and outbound phone interactions.• Experience with order entry and maintaining accurate customer records.• Strong written communication skills for clear and accurate email correspondence.• Excellent verbal communication and active listening abilities.• Strong organizational skills with close attention to detail.• Ability to work effectively in a fast-paced, team-oriented setting.TalentMatch®Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use and Privacy Notice.","company":"Robert Half","rawCompany":"robert half","city":"Silver Spring","state":"MD","isRemote":false,"isActive":false,"createdAt":"2026-05-26T14:51:57.876Z","occupations":[{"code":"43-4051.00","title":"Customer Service Representatives","slug":"customer-service-representatives"},{"code":"43-4171.00","title":"Receptionists and Information Clerks","slug":"receptionists-and-information-clerks"},{"code":"41-3091.00","title":"Sales Representatives of Services, Except Advertising, Insurance, Financial Services, and Travel","slug":"sales-representatives-of-services-except-advertising-insurance-financial-services-and-travel"}],"industries":[{"code":"561320","title":"Temporary Help Services","slug":"temporary-help-services"},{"code":"561422","title":"Telemarketing Bureaus and Other Contact Centers","slug":"telemarketing-bureaus-and-other-contact-centers"},{"code":"561311","title":"Employment Placement Agencies","slug":"employment-placement-agencies"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Customer Service Representative","description":"We are looking for a Customer Service Representative to join a team in North Bethesda, Maryland in a contract position with the potential to become permanent. This role is ideal for someone who enjoys helping customers, managing a high volume of communication, and keeping service interactions organized and accurate. The right candidate will bring strong communication skills, a customer-first mindset, and the ability to handle both phone and email inquiries in a fast-paced environment.Responsibilities:• Respond to incoming customer calls with professionalism, providing timely assistance and clear information.• Make outbound calls as needed to follow up on requests, resolve open issues, or confirm order details.• Enter customer orders accurately into internal systems while maintaining attention to detail.• Manage email correspondence with customers, ensuring messages are handled promptly and thoroughly.• Address service questions, troubleshoot routine concerns, and escalate more complex matters when appropriate.• Maintain complete and accurate records of customer interactions, transactions, and follow-up activities.• Support daily call center operations by balancing multiple customer needs efficiently and courteously.• Previous experience in a customer service or call center environment.• Ability to handle a high volume of inbound and outbound phone interactions.• Experience with order entry and maintaining accurate customer records.• Strong written communication skills for clear and accurate email correspondence.• Excellent verbal communication and active listening abilities.• Strong organizational skills with close attention to detail.• Ability to work effectively in a fast-paced, team-oriented setting.TalentMatch®Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. 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